2 Troubleshooting Procedures

2.17 Fingerprint sensor

4.After starting Windows, Make sure that the name of Account (e.g. “TOSHIBA”), which has been inputted in item 3 in Procedure 1 at the top of [Start].

5.Open [User Accounts] from [Control Panel]. Select [Delete an Account] in [Change an Account] and delete the account registered for fingerprint authentication.

Procedure 4 Connector Check and Replacement Check

The connector CN950 on the FS board is connected to the connector CN9700 on the system board.

Check 1 Check the FS cable is firmly connected to the connector CN950 on the FS board and connector CN9700 on the system board. If not, connect it firmly. If the finger sensor is still not functioning properly, perform Check 2.

Check 2 The FS cable may be faulty. Replace it with a new one. If the problem persists, perform Check 3.

Check 3 The FS board may be faulty. Replace it with a new one. If the problem persists, perform Check 4.

Check 4 The system board may be faulty. Replace it with a new one.

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[CONFIDENTIAL]

TECRA S3 Maintenance Manual (960-532)

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Toshiba S4 manual Troubleshooting Procedures Fingerprint sensor, Procedure 4 Connector Check and Replacement Check