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2.2 Troubleshooting Flowchart
2 Troubleshooting Procedures
TECRA S3 Maintenance
Manual (960-532)
[CONFIDENTIAL
]
2-3
Figure 2-1 Troubleshooting flowchart (1/2)
Contents
Main
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Preface
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Table of Contents
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Chapter 1 Contents
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1.1 Features
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1.2 2.5-inch Hard Disk Drive
1 Hardware Overview 1.2 2.5-inch Hard Disk Drive
1-12 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 1-1 2.5-inch HDD specifications (2/2)
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1 Hardware Overview 1.4 Optical Drive
1-14 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
1.4 Optical Drive
1.4 Optical Drive 1 Hardware Overview
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 1-15
1.5 TFT Color Display
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1.6 Power Supply
1.6 Power Supply 1 Hardware Overview
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 1-19
Table 1-6 Power supply output rating
1.7 Batteries
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1.8 AC Adapter
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Chapter 2 Contents
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2.1 Troubleshooting
2.2 Troubleshooting Flowchart
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2.3 Power Supply Troubleshooting
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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting
2-10 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
E5V output
E3V output
1R5-E1V output (CH0)
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-11
PPV output
PTV output (CH0)
1R5-E1V output (CH1)
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2.4 System Board Troubleshooting
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2-20 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-4 Printer port LED boot mode status (1/9)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-21
Table 2-4 Printer port LED boot mode status (2/9)
2-22 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-4 Printer port LED boot mode status (3/9)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-23
Table 2-4 Printer port LED boot mode status (4/9)
out.
2-24 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-4 Printer port LED boot mode status (5/9)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-25
Table 2-4 Printer port LED boot mode status (6/9)
Enabling power off
2-26 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-4 Printer port LED boot mode status (7/9)
Waiting for VGA power-on Waiting for Display access completion
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-27
Table 2-4 Printer port LED boot mode status (8/9)
2-28 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-4 Printer port LED boot mode status (9/9)
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2-30 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-5 Printer port LED suspend mode error status (1/3)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-31
Table 2-5 Printer port LED suspend mode error status (2/3)
Check if external option ROM exists Check if FDD motor is rotating
2-32 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-5 Printer port LED suspend mode error status (3/3)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-33
Table 2-6 Printer port LED resume mode error status (1/4)
Control of built-in LAN permission/ prohibition
Check of parameter block A
Control of excess of rated input power
AC adapter rated over current control
Table 2-6 Printer port LED resume mode error status (2/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-35
Table 2-6 Printer port LED resume mode error status (3/4)
2-36 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 2-6 Printer port LED resume mode error status (4/4)
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2.5 USB FDD Troubleshooting
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2.6 HDD Troubleshooting
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2.7 Keyboard/Touch pad Troubleshooting
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2.8 Display Troubleshooting
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2.9 Optical drive Troubleshooting
2.10 Modem Troubleshooting
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2.11 LAN Troubleshooting
2.12 Sound Troubleshooting
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2.13 SD Card Slot Troubleshooting
2.14 Wireless LAN Troubleshooting
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2.15 Bluetooth Troubleshooting
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2.16 PCI ExpressCard slot
2.17 Fingerprint sensor
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Chapter 3 Contents
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3.1 The Diagnostic Test
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3.2 Executing the Diagnostic Test
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3.3 Check of the RAID configuration 3 Tests and Diagnostics
3.3 Check of the RAID configuration
Following screen is displayed for checking the RAID configuration and specifying a failed drive.
3.3.1 Explanation of the screen display Contents of the screen display are shown below.
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3.4 Setting of the hardware configuration
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3.5 Heatrun Test
3.6 Subtest Names 3 Tests and Diagnostics
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 3-21
3.6 Subtest Names
3 Tests and Diagnostics 3.6 Subtest Names
3-22 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 3-1 Subtest names (2/2)
3.7 System Test
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3.8 Memory Test
3.9 Keyboard Test
3.10 Display Test
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3.11 Floppy Disk Test
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3.12 Printer Test
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3.13 Async Test
3.14 Hard Disk Test
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3.15 Real Timer Test
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3.16 NDP Test
3.17 Expansion Test
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3.18 CD-ROM/DVD-ROM Test
3 Tests and Diagnostics 3.19 Error Code and Error Status Names
3-44 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
3.19 Error Code and Error Status Names
3.19 Error Code and Error Status Names 3 Tests and Diagnostics
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 3-45
Table 3-2 Error codes and error status names (2/3)
3 Tests and Diagnostics 3.19 Error Code and Error Status Names
3-46 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 3-2 Error codes and error status names (3/3)
3.20 Hard Disk Test Detail Status
3 Tests and Diagnostics 3.20 Hard Disk Test Detail Status
3-48 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 3-4 Error register contents
3.21 ONLY ONE TEST
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3.22 Head Cleaning
3.23 Log Utilities
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3.24 Running Test
3.25 Floppy Disk Drive Utilities
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3.26 System Configuration
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3.27 Wireless LAN Test Program (Intel-made b/g)
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3.28 Wireless LAN Test Program (Intel-made a/g)
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3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program
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3-86 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
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3-90 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 3-91
Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2)
3-92 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table 3-8 Common error code
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3.30 Sound Test program
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3.31 SETUP
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Chapter 4 Contents
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4.1 General
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4.2 Battery pack
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4.3 PC card
4.4 SD card
4.5 Memory module
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4.6 HDD
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4.7 Wireless LAN card
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4.8 Slim select bay module
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4.9 Keyboard
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4.10 Touch pad
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4.11 Bluetooth module
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4.12 Switch membrane
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4.13 Display assembly
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4.14 RTC battery
4.15 Modem Daughter Card (MDC)
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4.16 USB board
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4.17 Internal microphone
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4.18 SR board/DC-IN jack
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4.19 Fan
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4.20 CPU
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4.21 GFX board
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4.22 System board
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4.23 FP board
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4.24 LCD unit/FL inverter
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4.25 Cover latch
4.26 Wireless LAN antenna/Bluetooth antenna
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4.27 Hinge
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4.28 Speaker
4.29 Battery slider
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4.30 Fluorescent Lamp
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Appendix Contents
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Appendix A Handling the LCD Module
Precautions for handling the LCD module
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Appendix B Board Layout Appendices
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] B-1
)
(
Appendix B Board Layout
B.1 System Board (FDRSY*) Front View
Figure B-1 System board (FDRSY*) layout (front)
C
J
Appendices Appendix B Board Layout
B-2 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)
Table B-1 System board (FDRSY*) ICs and connectors (front)
B.2 System Board (FDRSY*) Back View
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B.3 US Board (FDRUS*) Front and Back View
B.4 SR Board (FDRSR*) Front and Back View
B.5 FS Board (FDRFS*) Front and Back View
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Appendix C Pin Assignments Appendices
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Appendix C Pin Assignments
System board C.1 CN1410 SO-DIMM0 connector (200-pin)
Table C-1 SO-DIMM0 connector (200-pin) (1/3)
Table C-1 SO-DIMM0 connector (200-pin) (2/3)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-1 SO-DIMM0 connector (200-pin) (3/3)
C.2 CN1400 SO-DIMM1 connector (200-pin)
Table C-2 SO-DIMM1 connector (200-pin) (1/3)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-2 SO-DIMM1 connector (200-pin) (2/3)
Table C-2 SO-DIMM1 connector (200-pin) (3/3)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
C.3 CN1850 SATA interface connector (11-pin)
Table C-3 SATA interface connector (11-pin)
C.4 CN1810 Select bay interface connector (72-pin)
Table C-4 Select bay interface connector (72-pin) (1/2)
Table C-4 Select bay interface connector (72-pin) (2/2)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
C.5 CN2100 PC card interface connector (150-pin)
Table C-5 PC card interface connector (150-pin) (1/3)
Table C-5 PC card ard interface connector (150-pin) (2/3)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-5 PC card interface connector (150-pin) (3/3)
C.6 IS2101 SD card interface connector (12-pin)
Table C-6 SD card interface connector (12-pin)
C.7 CN2200 Mini PCI interface connector (124-pin)
Table C-7 Mini PCI interface connector (124-pin) (1/2)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-7 Mini PCI interface connector (124-pin) (2/2)
C.8 CN2300 Docking interface connector (240-pin)
Table C-8 Docking interface connector (240-pin) (1/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-8 Docking interface connector (240-pin) (2/4)
Table C-8 Docking interface connector (240-pin) (3/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-8 Docking interface connector (240-pin) (4/4)
C.9 CN3011 Modem relay connector (4-pin)
Table C-9 Modem relay connector (4-pin)
C.10 CN3010 Modem connector (12-pin)
Table C-10 Modem connector (12-pin)
C.11 CN3200 Keyboard interface connector (34-pin)
Table C-11 Keyboard interface connector (34-pin)
C.12 CN3201 Touch pad interface connector (8-pin)
Table C-12 Touch pad interface connector (8-pin)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
C.13 CN3260 SW board interface connector (13-pin)
Table C-13 SW board interface connector (13-pin)
C.14 CN3421 SR board interface connector (12-pin)
Table C-14 SR board interface connector (12-pin)
C.15 CN3401 Parallel port interface connector (25-pin)
Table C-15 Parallel port interface connector (25-pin)
C.16 J4100 LAN jack (12-pin)
Table C-16 LAN jack (12-pin)
C.17 CN4200 IEEE 1394 interface connector (4-pin)
C.18 CN4400 Bluetooth interface connector (20-pin)
Table C-18 Bluetooth interface connector (20-pin)
C.19 CN4610 US board I/F connector (10-pin)
Table C-19 US board I/F connector (10-pin)
C.20 CN4611 SR board I/F connector (8-pin)
C.21 CN5500 LCD interface connector (40-pin)
Table C-21 LCD interface connector (40-pin)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
C.22 CN5620 RGB connector (15-pin)
Table C-22 RGB connector (15-pin)
C.23 CN5501 S-VIDEO connector (4-pin)
Table C-23 S-VIDEO connector (4-pin)
C.24 CN5900 GFX board interface connector (230-pin)
Table C-24 GFX board interface connector (230-pin) (1/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-24 GFX board interface connector (230-pin) (2/4)
Table C-24 GFX board interface connector (230-pin) (3/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-24 GFX board interface connector (230-pin) (4/4)
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TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
C.30 CN8020 Main Battery connector (10-pin)
Table C-30 Main Battery connector (10-pin)
C.31 CN9990 RTC Battery connector (3-pin)
Table C-31 RTC Battery connector (3-pin)
C.32 CN8770 FAN connector (3-pin)
FDRSR Board C.34 CN9510 System board interface connector (20-pin)
Table C-34 System board interface connector (20-pin)
C.35 CN4630 USB6 connector (4-pin)
Table C-35 USB6 connector (4-pin)
C.36 CN3420 Serial port (9-pin)
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FDRVG Board C.38 CN5901 System board interface connector (230-pin)
Table C-38 System board interface connector (230-pin)(1/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-38 System board interface connector (230-pin)(2/4)
Table C-38 System board interface connector (230-pin) (3/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]
Table C-38 System board interface connector (230-pin) (4/4)
FDRUS Board C.39 CN4622 System board interface connector (12-pin)
Table C-39 System board interface connector (12-pin)
C.40 CN4620 USB Port 3 connector (4-pin)
Table C-40 USB Port 3 connector (4-pin)
C.41 CN4622 USB Port 4 connector (4-pin)
Appendix D Keyboard Scan/Character Codes
Table D-1 Scan codes (set 1 and set 2) (1/4)
Appendices Appendix D Keyboard Scan/Character Codes
D-2 [CONFIDENTIAL]] TECRA S3 Maintenance Manual (960-532)
Table D-1 Scan codes (set 1 and set 2) (2/4)
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL]] D-3
Table D-1 Scan codes (set 1 and set 2) (3/4)
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Appendices Appendix D Keyboard Scan/Character Codes
D-6 [CONFIDENTIAL]] TECRA S3 Maintenance Manual (960-532)
Table D-3 Scan codes in Numlock mode
Table D-4 Scan codes with Fn key
Note: No. 121key and No. 122 key generate a scan code when the NUMLOCK flag changes.
Table D-5 Scan codes in overlay mode
Note: The scan code of No. 55 key changes in Shift. Table D-6 No.124 key scan code
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Appendix G BIOS rewrite procedures
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Appendix H EC/KBC rewrite procedures
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Appendix J Maintenance of TOSHIBA RAID
J.1 Outline of Maintenance (Repair) of TOSHIBA RAID
J.2 Analysis and handling by Drive Log
Follow the below procedures to analyze.
d
Figure J-2 Flowchart of Analysis and handling by Drive Log
En
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J.3 Operation of Independent Utility
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J-10 [CONFIDENTIAL]] TECRA S3 Maintenance Manual (960-532)
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J-26 [CONFIDENTIAL]] TECRA S3 Maintenance Manual (960-532)
The following is displayed.
Table J-9 Content of Drive Log display
