Total Access 600 Series System Manual

Customer Service, Product Support Information, and Training

 

 

Post-Sale Support

Your reseller should serve as the first point of contact for support. If additional support is needed, the ADTRAN Support web site provides a variety of support services such as a searchable knowledge base, updated firmware releases, latest product documentation, service request ticket generation and trouble-shooting tools. All of this, and more, is available at:

http://support.adtran.com

When needed, further post-sales assistance is available by calling our Technical Support Center. Please have your unit serial number available when you call.

Technical Support (888) 4ADTRAN

Installation and Maintenance Support

The ADTRAN Custom Extended Services (ACES) program offers multiple types and levels of installation and maintenance services which allow you to choose the kind of assistance you need. This support is available at:

http://www.adtran.com/aces

For questions, call the ACES Help Desk.

ACES Help Desk (888) 874-ACES (2237)

Training

The Enterprise Network (EN) Technical Training Department offers training on our most popular products. These courses include overviews on product features and functions while covering applications of ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training and courses taught at our facilities or at your site. For more information about training, please contact your Territory Manager or the Enterprise Training Coordinator.

Training Phone

(800)

615-1176, ext. 7500

Training Fax

(256)

963-6700

Training Email

training@adtran.com

61200624L1-1B

© 2004 ADTRAN, Inc.

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ADTRAN 616, 612, 606, 624, 604 system manual Post-Sale Support, Installation and Maintenance Support, Training