4.3Paper Jam

Paper jam in the paper tray and front cover

Step

Cause

Check

Result

Remedy

 

 

 

 

 

 

 

 

 

 

1

Dirt on edge

Is there paper powder in

Yes

Clean the edge sensor.

sensor

the edge sensor?

 

 

 

 

 

 

 

 

 

 

Registration front

Does the registration front

 

Re-assemble the

2

actuator/edge

actuator/edge actuator

No

registration front actuator/

actuator catching

move smoothly?

edge actuator.

 

 

 

on some position

 

 

 

 

 

 

 

 

 

Registration front

Does the registration front

 

Replace the registration

 

sensor PCB

sensor move smoothly?

 

front sensor PCB ASSY.

 

(registration front

(Check it following the

No

 

3

actuator/edge

procedure described in

 

 

actuator failure)

"4.10 Sensor Operational

 

 

 

 

Check (Function code

 

 

 

 

32)" in Chapter 7)

 

 

 

 

 

 

 

 

Registration

Is the problem solved

 

Replace the registration

4

solenoid failure

after replacing the

Yes

solenoid.

 

 

registration solenoid?

 

 

 

 

 

 

 

 

Toner LED PCB

Is the problem solved

 

Replace the toner LED

5

failure

after replacing the toner

Yes

PCB ASSY.

 

 

LED PCB ASSY?

 

 

 

 

 

 

 

 

High-voltage

Is the problem solved

 

Replace the High-voltage

6

power supply PCB

after replacing the High-

Yes

power supply PCB ASSY.

failure

voltage power supply

 

 

 

 

 

 

PCB ASSY?

 

 

 

 

 

 

 

 

Main PCB failure

Is the problem solved

 

Replace the Main PCB

7

 

after replacing the Main

Yes

ASSY.

 

 

PCB ASSY?

 

 

 

 

 

 

 

Paper jam in the back cover and paper eject section

Step

Cause

Check

Result

Remedy

 

 

 

 

 

 

 

 

 

 

1

Foreign object

Is there a foreign object

Yes

Remove the foreign

around fuser unit

around the fuser unit?

object.

 

 

 

 

 

 

 

 

Paper eject

Does the paper eject

 

Replace the paper eject

2

actuator failure

actuator move smoothly?

No

actuator.

 

 

Is it damaged?

 

 

 

 

 

 

 

3

Fuser cover ASSY

Is the fuser cover ASSY

No

Fit the fuser cover ASSY

loose

fitted correctly?

correctly.

 

 

 

 

 

 

 

4

Outer chute ASSY

Is the outer chute ASSY

No

Fit the outer chute ASSY

loose

fitted correctly?

fitted correctly.

 

 

 

 

 

 

 

 

Eject roller 2

Is each pinch roller of the

 

Replace the inner chute

 

malfunction

inner chute ASSY

 

ASSY.

5

 

attached to each eject

No

 

 

 

roller 2 of top cover ASSY

 

 

 

 

properly?

 

 

 

 

 

 

 

 

Paper eject

Is the problem solved

 

Replace the paper eject

6

sensor PCB

after replacing the paper

Yes

sensor PCB ASSY.

 

failure

eject sensor PCB?

 

 

 

 

 

 

 

3-41

Confidential