■Paper jam at the duplex scanning
<User Check>
-Use the A4 or Letter size.
-Use the document without warpage.
-Use the paper which is not so too thin. (thickness of paper)
Step | Cause | Check | Result | Remedy | |
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1 | Foreign object | Is there a foreign object | Yes | Remove the foreign | |
inside ADF | inside ADF? | object. | |||
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| Switch back | Does the switch back |
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2 | sensor actuator | sensor actuator move | No | back sensor actuator. | |
catching on some | smoothly? |
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| position |
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3 | Each flap catching | Does the each flap move | No | ||
on some position | smoothly? |
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| Switch back | Does the switch back |
| Replace the switch back | |
| sensor | sensor move smoothly? |
| sensor. | |
4 | malfunction | (Check it following the | No |
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5 | Flap A failure | Does the flap A move | No | Replace the flap A. | |
| smoothly? Is it damaged? |
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6 | S/B solenoid | Does the S/B solenoid | No | Replace the S/B solenoid | |
ASSY failure | ASSY move smoothly? | ASSY. | |||
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7 | SB roller failure | Does the SB roller move | No | Replace the SB roller. | |
| smoothly? Is it damaged? |
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<User Check>
-Check if the document is loaded into the ADF correctly.
-Check whether the document guide matches the document size.
-Check whether the document does not curl.
Step | Cause | Check | Result | Remedy |
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| Feed roller | Is each feed roller |
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| positioning section | attached correctly |
| roller to the correctly |
1 | failure | section? | Yes | section. |
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| (Check the feed roller |
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Confidential |