Getting Help
Matrix E1 Series (1G58x-09 and 1H582-xx) Configuration Guide 1-3
1.2 GETTING HELP
For additional support related to this device or document, contact Enterasys Networks using one of
the following methods:
Before calling Enterasys Networks, have the following information ready:
•Your Enterasys Networks service contract number
•A description of the failure
•A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•The serial and revision numbers of all involved Enterasys Networks products in the network
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact
Internet mail support@enterasys.com
To expedite your message, type [E-SERIES] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
techpubs@enterasys.com
Make sure to include the document Part Number in the email message.