NEC 120Lg Problem Solving

Problem Solving

! Problem Solving

! Static Precautions

! Resetting the Server

! Forced Shutdown

! Troubleshooting Checklists

! Diagnostic Procedures

! Specific Problems and Corrective Actions

! Problems with the Network

! Plug and Play Installation Tips

! Error Messages

! How to Identify BIOS and BMC Revision Levels

! Lamps

Contents

Main Service Guide EXPRESS5800/120Lg Page Page Page Contents Proprietary Notice Using This Guide 1. System Overview 2. Setting Up the System 3. Configuring Your System 4. Disassembly and Reassembly 5. Problem Solving 6. Illustrated Parts Breakdown Page Page Using This Guide Text Conventions Related Documents Safety Notices Safety Notices for Users Outside of the U.S.A. and Canada xiv Using This Guide Care and Handling Use the following guidelines to properly handle and care for your system. System Overview Page System Features 1-4 System Overview System Chassis Features Figure 1-2 shows the system front view features seen with the front door closed. Front View Figure 1-2. Front View (Door closed) System Overview 1-5 Front View (Door Opened) Figure 1-3 shows the system front view features seen with the front door opened. CD-ROM Drive Floppy Disk Drive Figure 1-3. Front View (Door opened) 1-6 System Overview Figure 1-3. Front View (Door opened) System Overview 1-7 Rear View Figure 1-4 shows the system rear view features. 1-8 System Overview Figure 1-4. Rear View System Overview 1-9 Internal View Figure 1-5 shows an internal view of your system with the air duct covers removed. Figure 1-5. Internal View 1-10 System Overview System Board Features Figure 1-6 shows details of the system board. System Overview 1-11 Figure 1-6. System Board 1-12 System Overview Standard Features Xeon Processors System Memory PCI Riser Slots Video Controller SCSI Controller Keyboard and Mouse RJ-45 Serial Port ACPI System Board Management Controller (BMC) Power Supplies Peripheral Bays System Functions Degradation Feature Remote Power-On Feature (Wake On LAN) AC-LINK Feature Security Security with Mechanical Locks and Monitoring Software Locks via the System Setup Utility Setting Up the System Selecting a Site Unpacking the System Making Connections Page Connecting the Power Cord Using the System Opening the Front Door of the Tower Cabinet Powering On Your System Powering Off the Server System Forcing a Power Shutdown Configuring Your System Configuring Your System BIOS Setup Utility Using the BIOS Setup Utility BIOS Setup Configuration Settings Configuring Your System 3-5 Main Menu 3-6 Configuring Your System Primary and Secondary Master and Slave IDE Submenus Processor Settings Submenu Configuring Your System 3-7 Advanced Menu 3-8 Configuring Your System PCI Configuration Menu Configuring Your System 3-9 Onboard NIC 1 / Onboard NIC 2 Submenu Onboard SCSI Submenu Onboard Video Submenu Peripheral Configuration Submenu 3-10 Configuring Your System Memory Configuration Submenu Advanced Chipset Control Submenu Configuring Your System 3-11 Security Menu Note: password for entering Setup. The passwords are not case sensitive. 3-12 Configuring Your System Server Menu Configuring Your System 3-13 Server Menu (Continued) System Management Submenu 3-14 Configuring Your System Console Redirection Submenu Event Log Submenu Configuring Your System 3-15 Boot Menu Boot Device Priority Submenu Hard Drives Submenu Exit Menu SCSISelect Utility Running the SCSISelect Utility 3-18 Configuring Your System Adaptec SCSI Utility Configuration Settings The following keys are active for all Adaptec SCSI Utility screens: Table 3-1. SCSISelect Utility Setup Configurations Configuring Your System 3-19 Table 3-1. SCSISelect Utility Setup Configurations (continued) SCSI Disk Utilities When the SCSI ID scan completes, the screen listing SCSI IDs and associated devices appears. Exiting Adaptec SCSI Utility Configuring the RAID Controller Configuring System Board Jumpers Before You Begin Moving System Board Jumpers Clearing CMOS Clearing and Changing the Passwords Disassembly and Reassembly Page General Information Static Precautions Equipment Log Tools Recommended for Upgrading Your System Preparing Your System for Disassembly and Reassembly Side Access Panel Page Page Processor Air Duct Page Modifying the System Board Replacing the Real-time Clock Battery Page Page Removing and Installing a Processor Page Page Page Place the heat sink clip on the center tab of the retention module and Page Page DIMMs Page Page Page Page Hard Disk Drives Page Page Page Auto Rebuild Functionality Hot-Swap Power Supply Page Page Page Non-Hot-Swap Power Supply Front Cooling Fan Unit Page Page Removable 5.25-inch Media Devices Page Page Disassembly and Reassembly 4-41 PCI Boards The server contains six slots into which PCI boards can be inserted. See Figure 4-42. IMPORTANT: NOTE: Figure 4-42. PCI Slot Designations 4-42 Disassembly and Reassembly IMPORTANT: installing the full-length PCI card. #4. #6. NOTE: Page Page RAID Controller Board Page Using Internal Disks in Disk Array Configuration Diskette Drive and Carrier Assembly Page Front Bezel and Front Bezel Hinge (Tower- Based System) Front Panel A B Hot-Swap HDD Bay Hot-Swap SCSI Backplane A B C Replacing the Rear Cooling Fan Page System Board A B C Power Supply Back Board AB Tower Feet I/O Shield LED/Switch Assembly Intrusion Switch Assembly Page Problem Solving Problem Solving Static Precautions Resetting the Server Forced Shutdown Troubleshooting Checklists Initial System Startup Running New Application Software After System Has Been Running Correctly Diagnostic Procedures Error Checking Troubleshooting Guide Page Page Specific Problems and Corrective Actions Power LED Does Not Light Incorrect or No Beep Code No Characters Appear on Screen Characters are Distorted or Incorrect System Cooling Fans Do Not Rotate Diskette Drive Activity LED Does Not Light CD-ROM Drive Activity Light Does Not Light Problems with Application Software Bootable CD-ROM Is Not Detected Problems with the Network Plug and Play Installation Tips Error Messages POST Error Codes and Messages 5-16 Problem Solving Problem Solving 5-17 5-18 Problem Solving Table 5-1. POST Error Codes and Messages (continued) Problem Solving 5-19 POST Error Code Hardware References Problem Solving 5-21 Beep Codes Table 5-2. Post Error Beep Codes How to Identify BIOS and BMC Revision Levels Lamps LAN ACCESS Lamp ( 1) STATUS Lamp ( ) 5-24 Problem Solving POWER/SLEEP Lamp ( ) DISK ACCESS Lamp ( ) Access Lamps Hard Disk Drive Lamp Power Supply Lamps DC Power Lamp Power Status Lamp AC Power Lamp LAN Connector Lamps Page This chapter provides an exploded view and parts lists for the major assemblies of your server. Exploded View Illustrated Parts Breakdown 6-3 Field Replaceable Units 6-4 Illustrated Parts Breakdown Illustrated Parts Breakdown 6-5 Pentium Processors Hard Disk Drives DVD Drives DAT Tape Drives 6-6 Illustrated Parts Breakdown RAID Controllers and Cache SCSI Controllers Network Controllers Memory Expansion Illustrated Parts Breakdown 6-7 Cable List Page Page A-2 Specifications System Specifications B Installing and Configuring Windows 2000 Overview Device Drivers Installation Assumption Installation Preparation Installing Microsoft Windows 2000 Operating System Installation Notes Windows 2000 Installation Page Installing LAN Adapters Driver Installation for the Intel PRO/100+ LAN Adapter D:\WINNT\W2k\PC62\HD1\WINDOWS\PROSet2\IA32\PROSet.msi Setting Network Driver Details. Driver Installation for the ATI RAGE XL Display Adapter D:\WINNT\Video\W2k\Setup.exe Page C-2 IRQ and I/O Port Addresses Interrupt Requests The factory-set interrupt requests (IRQs) are listed below. PIRQ and PCI Device IRQ and I/O Port Addresses C-3 I/O Port Address The factory-set I/O port addresses for the server are assigned as follows: C-4 IRQ and I/O Port Addresses Page D-2 Internal Cabling Diagrams Standard Configuration The figure below shows an example of the connections in the standard configuration. Disk Array Configuration of Built-in Hard Disks Installing a SCSI File Device Internal Cabling Diagrams D-5 The following figure shows an example of onboard SCSI connection for SCSI file devices. In the figure above, the standard hard disk drive bay is connected with an optional RAID controller. Page Glossary A B C D E F G H I J K L M N O P R S T U V Page Equipment Log 2 Equipment Log Index A B C D R S T U W