Nortel Networks 2500 Series manual How to get help, Getting help from the Nortel web site

Models: 2500 Series

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20Introduction

Describes how to configure IP Multicast Routing Protocol features for the Nortel Ethernet Routing Switch 2500.

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

download software, documentation, and product bulletins

search the Technical Support web site and the Nortel Knowledge Base for answers to technical issues

sign up for automatic notification of new software and documentation for Nortel equipment

open and manage technical support cases

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the phone number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate the ERC for your product or service, go to:

Nortel Ethernet Routing Switch 2500 Series

Overview — System Configuration

NN47215-500 (323162-B) 02.02 Standard

4.1 19 November 2007

Copyright © 2007, Nortel Networks

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Nortel Networks 2500 Series manual How to get help, Getting help from the Nortel web site