6.1.6 FWD (Call Forwarding)

Destination

Extension of Another PBX (via TIE Line, Access with PBX Code)

Extension of Another PBX (via TIE Line, Access without PBX Code)

Availability

ü

ü

Condition for Original Extension/ Incoming Call Distribution Group

Only available when FWD to CO line is allowed through COS programming.

*1

If an extension user is not permitted by COS to call a certain extension (9.1.14 Internal Call Block), the FWD feature will not

 

 

function if that extension is set as the forwarding destination.

Conditions

[General]

FWD for CO Line Calls/Intercom Calls

The extension user can set the FWD feature for CO line calls, for intercom calls, or for both.

FWD from Incoming Call Distribution Group (Group FWD)

COS programming determines the incoming call distribution groups that can use this feature.

FWD to CO Line

COS programming determines the extensions or incoming call distribution groups that can forward calls externally.

The original extension’s Toll Restriction and ARS still apply to the forwarded call.

CO Line Call Duration

The duration of a CO line call can be restricted by a system timer. CO line call duration is assigned separately for calls between an extension user and an outside party, and calls between two outside parties. If the timer expires, the line will be disconnected. (3.1.15 CO Line Call Limitation)

Multiple FWD

Calls can be forwarded up to four times. The following forwarding features are counted as Multiple FWD:

FWD—Busy or Busy/No Answer (when the destination extension is busy), or All Calls

Idle Extension Hunting—Overflow

Intercept Routing—Busy/DND (when the destination extension is busy or in DND mode)

Incoming Call Distribution Group—Overflow

Incoming

 

 

 

 

 

 

call

1

2

3

4

 

5

 

 

A

B

 

C

D

E

F

Original

destination

In the above illustration, forwarding stops at extension E. However, forwarding can go farther in the following cases:

If a destination extension rings, and then the call is redirected to the forward destination by the FWD —No Answer or Busy/No Answer feature.

If a destination extension rings, and then the call is redirected to the intercept destination by the Intercept Routing—No Answer feature.

If a call waits in a queue of an incoming call distribution group, and then the call is redirected to the overflow destination by the Queuing Time Table. (9.1.6 ICD Group Features—Queuing)

Document Version 2008-11

Feature Manual

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Image 119
Panasonic KX-TDA50 FWD for CO Line Calls/Intercom Calls, FWD from Incoming Call Distribution Group Group FWD, Multiple FWD