Call Transfer | Panasonic KX-TDA50 instruction

3.1.8 Call Transfer

Conditions

•When the extension user is having a conversation with one party, the other party is in consultation hold. (→ 3.1.18 Consultation Hold)

Operating Manual References

1.3.10Call Splitting

3.1.8Call Transfer

Description

An extension user can transfer a call to another extension or an outside party. The following features are available:

Feature

With Announcement

Without Announcement

Transferring method

Transfer is completed after announcing the transfer to the destination party.

Transfer is completed without an announcement.

After dialing the transfer destination, the originator can replace the handset once a ringback tone is heard.

Call Transfer with Announcement is also known as Call Transfer—Screened.

Call Transfer without Announcement is also known as Call Transfer—Unscreened.

Transfer Recall for Call Transfer without Announcement

If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call.

46

Feature Manual

Document Version 2008-11

Image 46

Panasonic KX-TDA50 manual Transfer Recall for Call Transfer without Announcement

Contents

Feature Manual Introduction PC Programming AbbreviationsPT Programming Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features Portable Station PS Features Voice Mail FeaturesParalleled Telephone Features Hospitality Features List of Abbreviations VoIP Table of Contents 132 104126 140 12.1 194 10.1 17611.1 184 13.1 202 16.1 284 14.1 27415.1 278 17.1 302 21.4 Revision History 363 Features and Configurations-A Type Message No System message Personal Message Example Absent MessageDescription Account Button Mode Option Forced DescriptionAccount Code Entry Verification Code Entry ARS Automatic Route Selection ARS Mode Carrier Selection Procedure FlowchartProgramming Procedures Leading Number Exception Table Programming Example ARS Leading Number Exception Table Programming Example ARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 Priority ARS Leading Number TableCarrier Table Authorization Code for Trunk Group Command ExplanationAuthorization Code for a Tenant Programming Example Carrier Table Logging Outgoing Calls by Smdr When ARS Routing Takes PlaceItemized Billing Code ARS Data Import/Export Automatic Callback Busy Camp-on Available Automatic Fax Transfer Destinations Automatic Extension ReleaseAutomatic Fax Transfer Destination Automatic Time Adjustment Daylight Saving Time Setting Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA50 BGM Background MusicBGM-External KX-TDA100/KX-TDA200 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Programming Example Caller ID Modification Feature Incoming Call Log DescriptionAutomatic Caller ID Number Modification Modification Flowchart System Speed Dialing Table General Programming Example System Speed Dialing TableCaller ID to SLT Port Feature Regular Hold Exclusive Call Hold Description Call Hold Call Hold Limitation SLT Hold ModeMode Default Hold Music on Hold Call Log, Incoming Mode HoldHold To be Retrieved from Another Extension*1 Light pattern Call Log ButtonStatus of the corresponding call log Display Lock InformationIncoming Call Log for Calls to a PS Incoming Call Log Memory Call Monitor Incoming Call Log for Calls to an ICD Group COS Class of Service Call Park Call Pickup Deny Call PickupDirected Call Pickup Group Call Pickup Call SplittingExample Call Transfer Transfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS Button DPT IP-PT Ohca Call Waiting Caller ID Visual Caller IDOFF Whisper Ohca Call Waiting Tone CLI Calling Line Identification Distribution Hardware Requirement Incoming Call Features If Automatic Caller ID Modification is used Clip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button Operation CO Line AccessDirect CO Line Access Button Assignment Group Hunting Order for Idle Line Access CO Line Call Limitation Conf Conference Button ConferenceUnattended Conference Unattended Conference Call Duration Confirmation Tone Type Tone Description Consultation Hold Confirmation Tone Patterns COS Class of Service Walking COS CPC Calling Party Control Signal Detection CTI Computer Telephony Integration Third Party Call Control First Party Call ControlCapable telephone IP-PT Call Control IP-PT CTI Computer Telephony Integration Features and Configurations-D Data Line Security Dial Mode SelectionPulse to Tone Conversion Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Transfer Did Direct Inward Dialing Toll Restriction Button Did Method FlowchartProgramming Example did Table Did No. *1 DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1 Disa Direct Inward System Access Flowchart After Answering expires From previous Outgoing Message OGM Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Programming Example Security Mode Override by Verification Code Entry Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Disa Intercept Routing-Busy Walking COS Through Disa Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Disa Automatic Walking COS DIL Destination Day Lunch CO Line Access + Telephone NumberDisa Delayed Answer Time Programming Example of System Speed Dialing Table Location CO-to-CO Line Call Duration Limitation Disa Mute TimeEnd of Call Detection Automatic Disa Activation Call Deny Disa Reorder Tone DurationVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open Duration Ring Duration Doorphone CallCall Destination Call Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E Flash/Recall Time EFA External Feature AccessEFA Button Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Emergency CallExecutive Busy Override Executive Busy Override Deny Remote Extension Dial Lock Extension Dial LockTRS Level Extension Feature Clear Features If dial tone 2 is heard after Extension Feature Clear After Setting Paired SLT will ring Off ClearedExtension PIN Personal Identification Number Remote Extension PIN Clear Extension Port ConfigurationExtension PIN Lock Extension PIN Display EXtra Device Port XDP External Relay External Sensor Available Destinations Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key Module DSS Console Flash/Recall/Terminate FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Terminate Button Flexible Buttons Button Usage 108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTI Flexible Numbering available while a dial tone is heard KX-TDA50 KX-TDA600 Feature Default Pattern With WithoutKX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering Table available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering available while dialing or talking Feature number + Additional number Parameter Fixed Numbering Floating Extension OGM Type All Calls Busy No Answer Busy/No Answer Circumstance FWD Call ForwardingFollow Me Extension FWD to CO Line FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD CO Line Call Duration No Answer and Busy/No Answer All Calls and BusyFollow Me FWD/DND Button Types 7 FWD/DND Button, Group FWD ButtonGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Trunk Group Call Pickup GroupExtension User Group Idle Extension Hunting Group Paging GroupIncoming Call Distribution Group VM Group Type VM DPT Group VM Dtmf Group Description 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback PTs with the Monitor Button Hands-free OperationHeadset Operation Headset Button Hospitality Features ARS Smdr Hot Line Compatible Telephone Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Monitor Supervisory Feature Incoming Call QueueRemote Control Log-in/Log-out Monitor COS for Incoming Call Distribution Groups ICD Group Features-Group Call DistributionDistribution Method Delayed Ringing ICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesNo Reply Redirection UCD or Priority Hunting Method Automatic Call Distribution ACD ICD Group Features-Log-in/Log-outWrap-up FWD/DND Extension Log-in/Log-out Button Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Parameter Usage Light Pattern Red on Off Automatic Log-out Log-in/Log-out Information on Smdr Cellular Phone XDP Parallel ICD Group Features-Outside DestinationsCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available Destination Busy on Busy Example of aAvailability Busy on Busy Command OGM Wait Sequence c Overflow Disconnect None ICD Group Features-QueuingCommand Table Programming Example of Queuing Time Table Manual Queue Redirection Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Hurry-up Button ICD Group Features-Supervisory Feature Incoming Call Queue Monitor Description Available Paired DSS Console Available Extension as a Supervisor ExtensionAccumulation Value Clear ICD Group Features-VIP Call Other Features while in Monitor Mode Idle Extension Hunting Idle Extension Hunting applies to Type Circular Hunting Terminated Hunting DescriptionIf all the searched extensions are busy Availability FWD/DND Mode Networking Type Used by Each CO Line Networking Type Public Available Destination Available Distribution Method for Public CO LinesDIL Did Destination Type DND Intercept RoutingType No Answer Irna Busy No Destination Description Type No Destination Description When the original destination isAvailable Intercept Destination is Available Intercept Destination Intercept Destination Irna Timer KX-TDA50/KX-TDA100/KX-TDA200 only Intercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator is not assigned Intercom Call Programming Example Internal Call Block Internal Call BlockCOS COS Connection Example KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Hardware Requirement An IP-EXT card Isdn Integrated Services Digital Network Features Port Mode TEI Assignment Mode ServiceL1 Active Mode and L2 Data Link Mode Bearer Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Digital proprietary telephone DPT LED IndicationAnalog proprietary telephone APT DSS Flashing Light Patterns Line Preference-IncomingType No Line Description Prime Line Line Preference-OutgoingICM/PDN Method Prime Line Description Local Alarm InformationLine Preference Override System Alarm Button Error ExampleNumber Example Error Code Sub Code Description Explanation Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Last Number Redial Features Storing Method Details One-touch DialingOutgoing Call Log System Feature Storing Method Details Speed PersonalDialing Quick Dialing Secret Dialing Example CO Line Access by Memory DialingMessage Waiting Message Button 188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns Pattern Pattern 11 on KX-TDA50 Volume ControlMusic on Hold Music Source Assignment Mute Features and Configurations-O Off-hook Monitor OGM Outgoing Message Recording Time with the MSG2 MSG4 Card Number of MessagesRecording Methods OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch Dialing One-touch Dialing Button Operator FeaturesOperator Call Full One-touch Dialing Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Programming Example PagingPaging Deny External Pager Priority Descriptions Paralleled TelephoneConnections APT + SLT Available Telephones DPT + DPT + SLT Format Password SecurityPassword Description Length Pause Insertion For PC Phone Only PC Console/PC PhoneFor PC Console Only USB LAN PC ProgrammingConnection Methods for On-site Programming Modem connected to SLT port*1 Description Method Off-site modem On-site modem Description Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Remote Programming Limitation 212 Feature Manual Document Version SDN Direct Dial Making Calls with an SDN ButtonLED Indication SDN Button Status Example of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at Ext Call Held by Ext is Answered by Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call From 222-2222 Arrives at Ext Ring Tone Pattern Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Outgoing Line Preference Delayed Ringing Power Failure Transfer Power Failure RestartKX-TDA600 KX-TDA100/KX-TDA200 Printing Message PredialingStoring the Predialed Number in Personal Speed Dialing Interface Privacy ReleasePRI Qsig Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an Extension Receiving a Call through a TIE Line Making a TIE Line Call PBX Code Method Access with PBX Code Case TIE Line and CO Line Connection CO Line-to-TIE AccessIncoming CO Line Call Destination Assignment Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE Line TIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example 230 Feature Manual Document Version TRG Programming Example of PBX-2 TRG Case Extn Extn FWD/Call Transfer/Intercept Routing to the CO Line CO Line-to-TIE-to-CO Line AccessExample Telephone Company Explanation To Make a TIE Line CallArea code TIE Line Routing and Modification Table Dial Modification TIE Line Routing and Modification Table of PBX-1Priority Location Removed PBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line Call PBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension Number Did Destination Trunk Group Number Remote VPS Private Network Features-Centralized Voice MailLocal VPS Private network PBX Code Method Multiple VPSs PBX Code Method Transfer to Mailbox Example Network Programming ProcedureQsig Port Setting Monitored PBX Routing Table Assignment Transmit Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Extension Status Information Functions Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3 Private Network FEATURES-QSIG Standard Service Table Qsig Calling Line Identification Restriction ClirCall Transfer CT-by Qsig Description & Reference Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2 CLIP/CNIP Example CNIP/CONP Name COLP/CONP ExampleCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to TIE Line Routing and Modification Table Private Network Features-VoIP Voice over Internet ProtocolRequired Programming PBX IP-GW IP Gateway Circuit Automatic Rerouting of VoIP Calls to Public CO LinesProgramming Example Destination Leading No IP Address PS Connection Registration Connection HandoverExample of Handover As an Extension PS Directory PS Feature Buttons PS Ring Group Example of PS Ring Groups 1 Programming Example PS Ring GroupExplanation PS Ring Group ICD Groups vs. PS Ring Groups PS Ring Group ICD Group For KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSs PT Programming System Programming Password LevelPersonal Programming Data Reset Authorized Programmer PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Programming Example Quick Dialing Quick DialingLocation No Quick Dialing No Desired Number Parameter Quick SetupPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Interrupt Redial Redial, Last NumberAutomatic Redial Outgoing Call Log Display by Redial Button Ring Tone Patterns Ring Tone Pattern SelectionRing Tone Pattern Table TRG1 TRG2 Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall Timed Reminder Call Back LCS External Sensor Room Status Control Room Status Control ModeLight Pattern Off Flashing Red Red on Status Example Use Checked-in Mode DSS button Features and Configurations-S Pattern a 80-column text without call charge information Smdr Format Type and ContentsSmdr Station Message Detail Recording Smdr Output Port Pattern B 80-column text with call charge information Column text Outgoing Intercom Call Through 9, , #Incoming CO Line Call Check-in/Check-out Programmable Items Smdr Format Host PBX Access Code Serial Interface RS-232C Parameters Emec Card KX-TDA6105 Connection of Peripherals If this PBX is installed behind an existing host PBX Special Carrier Access CodeSpeed Dialing, Personal Speed Dialing, System Call Directory-Speed Dialing TRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE Button SVM Simplified Voice Message Features for an extension user with a message boxFeature for a caller SVM2 Card Message Recording Limit Recording Time with the ESVM2 ESVM4 Card Floating Extension No. and Destination Programming Example for Intercept Routing Extension No Direct Recording Greeting Message for Each Time ModeSVM Remote Access from CO Line Message Notification Accessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD Group Recording Greeting Messages Accessing the Message Box of Another ExtensionMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T Lcot Gcot Did 17.1.1 T1 Line ServiceOPX Tafas Trunk Answer From Any Station Floating Extension Number Pager Volume Tenant ServiceTime Service Tenant Configuration System Management Example of Tenant ConfigurationTenant-to-Tenant Call Block Call Blocking Programming Example Internal Call Block Caller Called Party External Call BlockTenant Programming Example External Call Block Timed Reminder Programmable Time To use the voice message feature Time ServiceTime Service Switching Mode Visualization of Time Schedule for Tenant Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Time Table Features Using Time Service Visualization of Time Schedule for Other Tenants Time Service Button Holiday ModePort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Override by System Speed Dialing Exception Code TablesTRS Level TRS Settings for Each Level Level Not Programmable Table for Level Denied Code Tables Access Code Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code is not stored in the PBX 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Data File Upgrading the SoftwareStoring Area Features and Configurations-V PIN*3 Verification Code EntryExample of Verification Codes and Their Programming COS*4 Virtual PS Dials Voice Mail VM Group VM Group Type Description VM DPT Group Assignment VM Dtmf Group AssignmentProgramming Example of Extension Port Programming Example of VM DPT Group Programming Example of VM Dtmf GroupVM Dtmf Feature Explanation Voice Mail DPT Digital Integration Listening to a Recorded Message Direct Mailbox Access DIL Programming Example For DIL CallsDIL Destination VM Trunk For did Calls Status Notification to the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Paging by the VPS Two-way Recording into the VPS Live Call Screening LCSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Voice Mail Dtmf Integration Available Features for Follow on IDSystem Explanation FWD to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSIntercept Routing to the VPS Sequence Selection None Default Example of a & b Performance of Pressing the Message Button Transmitted Command AA Service ModeListening to a Recorded Message AA Service Dtmf Status Signals and ConditionsDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PIN Walking Extension Wireless XDP Parallel Mode Whisper Ohca Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200128 Exclusive Features Table Isdn Integrated Services Digital Network Features Tones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 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