Queuing TimeTable No.
Sequence*1
Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...
: : : : : :
*1 5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Time Table— Queuing Sequence—Sequence
01–16
[631] Sequences in Queuing Time Table
*2 If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 02
Queuing Time Table 01
OGM 01 is played.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Sequence 01
Music on Hold
is played for
30 seconds.
Sequence 04
The call is
redirected to
the overflow
destination.
The call is
answered
by the
overflow
destination.
The call
enters
the queue.
The call is connected to an agent as
soon as one becomes available.
OGM 03 is played.
Sequence 03
We are sorry to
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
Conditions
•If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•Hurry-up Button
A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern Calls in the Waiting Queue
Off No queued call
Red on At or under the assigned number for Hurry-up
Rapid red flashing Over the assigned number for Hurry-up
PC Programming Manual References
4.8 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor
4.17 [2-9] System Options—Option 4— Transfer—Transfer to Busy Extension without BSS Operation
154 Feature Manual Document Version 2008-11
9.1.6 ICD Group Features—Queuing