Idle Extension Hunting | Panasonic KX-TDA50 specs

9.1.9 Idle Extension Hunting

[Example]

In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call distribution groups 2 and 4 disable the VIP Call mode.

Calls have been distributed by DIL/DID/CLI distribution. (The circled numbers indicate the arrival order of the calls.

ICD Group 1

(for VIPs)

6

1

1st

Priority

Extn.

101

	2nd
	Priority
	2
ICD Group 3	4
ICD Group 3
(for special
customers)

Extn.

102

ICD Group 2

(for general customers)

5

3

3rd

Priority

Extn.

103

Distribution order: 1 6 2 4 3 7 5 8

From: Group 1 Group 3 Groups 2 and 4

3rd

Priority

7

8ICD Group 4

(for general customers)

Calls have been distributed by DIL/DID/CLI distribution. (The circled numbers indicate the arrival order of the calls.

PC Programming Manual References

5.12[3-5-1] Incoming Call Distribution Group—Group Settings— VIP Call Mode—

9.1.9Idle Extension Hunting

Description

If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.

This feature is also known as Station Hunting.

158

Feature Manual

Document Version 2008-11

Image 158

Panasonic KX-TDA50 manual Idle Extension Hunting

Contents

Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Portable Station PS Features Voice Mail FeaturesParalleled Telephone Features Hospitality Features List of Abbreviations VoIP Table of Contents 132 104126 140 12.1 194 10.1 17611.1 184 13.1 202 16.1 284 14.1 27415.1 278 17.1 302 21.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Account Button Mode Option Forced DescriptionAccount Code Entry Verification Code Entry ARS Automatic Route Selection ARS Mode Carrier Selection Procedure FlowchartProgramming Procedures Leading Number Exception Table Programming Example ARS Leading Number Exception Table Programming Example ARS Leading Number Table Carrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Authorization Code for Trunk Group Command ExplanationAuthorization Code for a Tenant Programming Example Carrier Table Logging Outgoing Calls by Smdr When ARS Routing Takes PlaceItemized Billing Code ARS Data Import/Export Automatic Callback Busy Camp-on Available Automatic Fax Transfer Destinations Automatic Extension ReleaseAutomatic Fax Transfer Destination Automatic Time Adjustment Daylight Saving Time Setting Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA50 BGM Background MusicBGM-External KX-TDA100/KX-TDA200 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification Modification Flowchart System Speed Dialing Table Caller ID to SLT Port Programming Example System Speed Dialing TableGeneral Feature Regular Hold Exclusive Call Hold Description Call Hold Call Hold Limitation SLT Hold ModeMode Default Hold Music on Hold Hold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Display Lock InformationIncoming Call Log for Calls to a PS Incoming Call Log Memory Call Monitor Incoming Call Log for Calls to an ICD Group COS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Call Transfer Transfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS Button DPT IP-PT Ohca Call Waiting Caller ID Visual Caller IDOFF Whisper Ohca Call Waiting Tone CLI Calling Line Identification Distribution Hardware Requirement Incoming Call Features If Automatic Caller ID Modification is used Clip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button Operation CO Line AccessDirect CO Line Access Button Assignment Group Hunting Order for Idle Line Access CO Line Call Limitation Conf Conference Button ConferenceUnattended Conference Unattended Conference Call Duration Confirmation Tone Type Tone Description Consultation Hold Confirmation Tone Patterns COS Class of Service Walking COS CPC Calling Party Control Signal Detection CTI Computer Telephony Integration Capable telephone First Party Call ControlThird Party Call Control IP-PT Call Control IP-PT CTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Transfer Did Direct Inward Dialing Toll Restriction Button Did Method FlowchartProgramming Example did Table Did No. *1 DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1 Disa Direct Inward System Access Flowchart After Answering expires From previous Outgoing Message OGM Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Programming Example Security Mode Override by Verification Code Entry Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Disa Intercept Routing-Busy Walking COS Through Disa Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Disa Automatic Walking COS DIL Destination Day Lunch CO Line Access + Telephone NumberDisa Delayed Answer Time Programming Example of System Speed Dialing Table Location CO-to-CO Line Call Duration Limitation Disa Mute TimeEnd of Call Detection Automatic Disa Activation Verification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open Duration Ring Duration Doorphone CallCall Destination Call Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Emergency CallExecutive Busy Override Executive Busy Override Deny TRS Level Extension Dial LockRemote Extension Dial Lock Extension Feature Clear Features Extension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Remote Extension PIN Clear Extension Port ConfigurationExtension PIN Lock Extension PIN Display EXtra Device Port XDP External Relay External Sensor Available Destinations Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key Module DSS Console Flash/Recall/Terminate FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Terminate Button Flexible Buttons Button Usage 108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTI Flexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering Table available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering available while dialing or talking Feature number + Additional number Parameter Fixed Numbering Floating Extension OGM Follow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension FWD to CO Line FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD CO Line Call Duration Follow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group VM Group Type VM DPT Group VM Dtmf Group Description 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback PTs with the Monitor Button Hands-free OperationHeadset Operation Headset Button Hospitality Features ARS Smdr Hot Line Compatible Telephone Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Monitor Supervisory Feature Incoming Call QueueRemote Control Log-in/Log-out Monitor Distribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting Automatic Call Distribution ACD ICD Group Features-Log-in/Log-outWrap-up FWD/DND Extension Log-in/Log-out Button Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Parameter Usage Light Pattern Red on Off Automatic Log-out Log-in/Log-out Information on Smdr Cellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available Destination Availability Busy on Busy Example of aBusy on Busy Command OGM Wait Sequence c Overflow Disconnect None ICD Group Features-QueuingCommand Table Programming Example of Queuing Time Table Manual Queue Redirection Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Hurry-up Button ICD Group Features-Supervisory Feature Incoming Call Queue Monitor Description Accumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console ICD Group Features-VIP Call Other Features while in Monitor Mode Idle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Availability FWD/DND Mode Networking Type Used by Each CO Line Networking Type Public Available Destination Available Distribution Method for Public CO LinesDIL Did Destination Type DND Intercept RoutingType No Answer Irna Busy No Destination Description Available Intercept Destination is When the original destination isType No Destination Description Available Intercept Destination Intercept Destination Irna Timer KX-TDA50/KX-TDA100/KX-TDA200 only If an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS Connection Example KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Hardware Requirement An IP-EXT card Isdn Integrated Services Digital Network Features Port Mode TEI Assignment Mode ServiceL1 Active Mode and L2 Data Link Mode Bearer Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description System Alarm Button Error ExampleNumber Example Error Code Sub Code Description Explanation Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial System Feature Storing Method Details Speed PersonalDialing Quick Dialing Secret Dialing Example CO Line Access by Memory DialingMessage Waiting Message Button 188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns Pattern Pattern 11 on KX-TDA50 Volume ControlMusic on Hold Music Source Assignment Mute Features and Configurations-O Off-hook Monitor OGM Outgoing Message Recording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch Dialing One-touch Dialing Button Operator FeaturesOperator Call Full One-touch Dialing Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions APT + SLT Available Telephones DPT + DPT + SLT Format Password SecurityPassword Description Length Pause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only USB LAN PC ProgrammingConnection Methods for On-site Programming Modem connected to SLT port*1 Description Method Off-site modem On-site modem Description Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Remote Programming Limitation 212 Feature Manual Document Version SDN Direct Dial Making Calls with an SDN ButtonLED Indication SDN Button Status Example of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at Ext Call Held by Ext is Answered by Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call From 222-2222 Arrives at Ext Ring Tone Pattern Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Outgoing Line Preference Delayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an Extension Receiving a Call through a TIE Line Making a TIE Line Call PBX Code Method Access with PBX Code Case Incoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE Line TIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example 230 Feature Manual Document Version TRG Programming Example of PBX-2 TRG Case Extn Extn Example Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line Explanation To Make a TIE Line CallArea code TIE Line Routing and Modification Table Dial Modification TIE Line Routing and Modification Table of PBX-1Priority Location Removed PBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line Call PBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension Number Did Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network PBX Code Method Multiple VPSs PBX Code Method Transfer to Mailbox Example Network Programming ProcedureQsig Port Setting Monitored PBX Routing Table Assignment Transmit Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Extension Status Information Functions Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3 Private Network FEATURES-QSIG Standard Service Table Call Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2 CLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to TIE Line Routing and Modification Table Private Network Features-VoIP Voice over Internet ProtocolRequired Programming PBX Programming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit PS Connection Registration Connection HandoverExample of Handover As an Extension PS Directory PS Feature Buttons PS Ring Group Explanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 ICD Groups vs. PS Ring Groups PS Ring Group ICD Group For KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSs PT Programming System Programming Password LevelPersonal Programming Data Reset Authorized Programmer PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Interrupt Redial Redial, Last NumberAutomatic Redial Outgoing Call Log Display by Redial Button Ring Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns TRG1 TRG2 Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall Timed Reminder Call Back LCS External Sensor Light Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control Example Use Checked-in Mode DSS button Features and Configurations-S Pattern a 80-column text without call charge information Smdr Format Type and ContentsSmdr Station Message Detail Recording Smdr Output Port Pattern B 80-column text with call charge information Column text Outgoing Intercom Call Through 9, , #Incoming CO Line Call Check-in/Check-out Programmable Items Smdr Format Host PBX Access Code Serial Interface RS-232C Parameters Emec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Speed Dialing, System Call Directory-Speed Dialing TRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE Button SVM Simplified Voice Message Features for an extension user with a message boxFeature for a caller SVM2 Card Message Recording Limit Recording Time with the ESVM2 ESVM4 Card Floating Extension No. and Destination Programming Example for Intercept Routing Extension No Direct Recording Greeting Message for Each Time ModeSVM Remote Access from CO Line Message Notification Accessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD Group Moving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Tafas Trunk Answer From Any Station Floating Extension Number Pager Volume Tenant ServiceTime Service Tenant Configuration System Management Example of Tenant ConfigurationTenant-to-Tenant Call Block Call Blocking Tenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Timed Reminder Programmable Time Time Service Switching Mode Time ServiceTo use the voice message feature Visualization of Time Schedule for Tenant Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Time Table Features Using Time Service Visualization of Time Schedule for Other Tenants Port No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Level Not Programmable Table for Level Denied Code Tables Access Code Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code is not stored in the PBX 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V PIN*3 Verification Code EntryExample of Verification Codes and Their Programming COS*4 Virtual PS Dials Voice Mail VM Group VM Group Type Description Programming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Feature Explanation Voice Mail DPT Digital Integration Listening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Status Notification to the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Paging by the VPS Transferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection None Default Example of a & b Listening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PIN Walking Extension Wireless XDP Parallel Mode Whisper Ohca Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Exclusive Features Table Isdn Integrated Services Digital Network Features Tones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 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