First Party Call Control, Capable telephone | Panasonic KX-TDA50

3.1.21 CTI (Computer Telephony Integration)

by running customized Computer Telephony Integration (CTI) software, available from Panasonic (PC Console, PC Phone, etc.) as well as third-party software vendors.

CTI can be achieved in two ways:

1.First Party Call Control

2.Third Party Call Control

1.First Party Call Control

A PC is connected to a digital proprietary telephone (DPT) which supports an optional USB Module. Each PC acts independently; it is not necessarily connected to a server.

The PBX directs a call to the extension as normal, then depending on the CTI software being used the PC can control the DPT (answer calls, transfer calls, etc.) or monitor the status of the extension (display the billing information or customer profile of the caller when a call is received, etc.).

PBX

USB

DPTPC

2.Third Party Call Control

Each extension’s PC and a CTI Server form a LAN, and the server only—not each PC—is connected directly to (1) the USB port of the PBX, or (2) the Ethernet port of the CTI-LINK card (KX-TDA100/ KX-TDA200/KX-TDA600 only) or IP-GW4 card (KX-TDA50 only).

When using Third Party Call Control, the server controls the "client" PCs. Depending on the CTI software being used, the CTI Server can determine how calls are distributed to the extensions of the PBX and can also control what information is sent to the PCs when their extensions receive calls.

PBX

CTI

Interface

CTI Server

LAN or USB

PC

PC

LAN

Conditions

[General]

•Capable telephone:

DPT: KX-DT300 series or KX-T7600 series PT, USB module

64

Feature Manual

Document Version 2008-11

Image 64

Panasonic KX-TDA50 manual First Party Call Control, Third Party Call Control, Capable telephone

Contents

Feature Manual Introduction PC Programming AbbreviationsPT Programming Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features Voice Mail Features Paralleled Telephone FeaturesPortable Station PS Features Hospitality Features List of Abbreviations VoIP Table of Contents 104 126132 140 10.1 176 11.1 18412.1 194 13.1 202 14.1 274 15.1 27816.1 284 17.1 302 21.4 Revision History 363 Features and Configurations-A Type Message No System message Personal Message Example Absent MessageDescription Mode Option Forced Description Account Code EntryAccount Button Verification Code Entry ARS Automatic Route Selection Carrier Selection Procedure Flowchart Programming ProceduresARS Mode Leading Number Exception Table Programming Example ARS Leading Number Exception Table Programming Example ARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 Priority ARS Leading Number TableCarrier Table Command Explanation Authorization Code for a TenantAuthorization Code for Trunk Group Programming Example Carrier Table When ARS Routing Takes Place Itemized Billing CodeLogging Outgoing Calls by Smdr ARS Data Import/Export Automatic Callback Busy Camp-on Automatic Extension Release Automatic Fax TransferAvailable Automatic Fax Transfer Destinations Destination Automatic Time Adjustment Daylight Saving Time Setting Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM Background Music BGM-ExternalKX-TDA50 KX-TDA100/KX-TDA200 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Programming Example Caller ID Modification Feature Incoming Call Log DescriptionAutomatic Caller ID Number Modification Modification Flowchart System Speed Dialing Table General Programming Example System Speed Dialing TableCaller ID to SLT Port Feature Regular Hold Exclusive Call Hold Description Call Hold SLT Hold Mode Mode Default HoldCall Hold Limitation Music on Hold Call Log, Incoming Mode HoldHold To be Retrieved from Another Extension*1 Light pattern Call Log ButtonStatus of the corresponding call log Information Incoming Call Log for Calls to a PSDisplay Lock Incoming Call Log Memory Call Monitor Incoming Call Log for Calls to an ICD Group COS Class of Service Call Park Call Pickup Deny Call PickupDirected Call Pickup Group Call Pickup Call SplittingExample Call Transfer Transfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS Button DPT IP-PT Call Waiting Caller ID Visual Caller ID OFFOhca Whisper Ohca Call Waiting Tone CLI Calling Line Identification Distribution Hardware Requirement Incoming Call Features If Automatic Caller ID Modification is used Clip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button CO Line Access Direct CO Line AccessOperation Button Assignment Group Hunting Order for Idle Line Access CO Line Call Limitation Conference Unattended ConferenceConf Conference Button Unattended Conference Call Duration Confirmation Tone Type Tone Description Consultation Hold Confirmation Tone Patterns COS Class of Service Walking COS CPC Calling Party Control Signal Detection CTI Computer Telephony Integration Third Party Call Control First Party Call ControlCapable telephone IP-PT Call Control IP-PT CTI Computer Telephony Integration Features and Configurations-D Data Line Security Dial Mode SelectionPulse to Tone Conversion Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Transfer Did Direct Inward Dialing Toll Restriction Button Method Flowchart Programming Example did TableDid Did No. *1 DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1 Disa Direct Inward System Access Flowchart After Answering expires From previous Disa Built-in Automated Attendant Number Disa AA Service Disa Intercept Routing-No DialOutgoing Message OGM Programming Example Disa Security Mode and Available Features Security Mode All Security CO Line Security No SecuritySecurity Mode Override by Verification Code Entry Disa Intercept Routing-Busy Disa Intercept Routing-DND Disa Intercept Routing-No AnswerWalking COS Through Disa Disa Automatic Walking COS CO Line Access + Telephone Number Disa Delayed Answer TimeDIL Destination Day Lunch Programming Example of System Speed Dialing Table Location Disa Mute Time End of Call DetectionCO-to-CO Line Call Duration Limitation Automatic Disa Activation Call Deny Disa Reorder Tone DurationVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open Duration Doorphone Call Call DestinationRing Duration Call Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E Flash/Recall Time EFA External Feature AccessEFA Button Emergency Call Executive Busy OverrideClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override Deny Remote Extension Dial Lock Extension Dial LockTRS Level Extension Feature Clear Features If dial tone 2 is heard after Extension Feature Clear After Setting Paired SLT will ring Off ClearedExtension PIN Personal Identification Number Extension Port Configuration Extension PIN LockRemote Extension PIN Clear Extension PIN Display EXtra Device Port XDP External Relay External Sensor Available Destinations Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key Module DSS Console FLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall ModeFlash/Recall/Terminate Terminate Button Flexible Buttons Button Usage 108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTI Flexible Numbering available while a dial tone is heard KX-TDA50 KX-TDA600 Feature Default Pattern With WithoutKX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Feature Default Or 2*1Fixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talking Feature number + Additional number Parameter Fixed Numbering Floating Extension OGM Type All Calls Busy No Answer Busy/No Answer Circumstance FWD Call ForwardingFollow Me Extension FWD for CO Line Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWDFWD to CO Line CO Line Call Duration No Answer and Busy/No Answer All Calls and BusyFollow Me FWD/DND Button Types 7 FWD/DND Button, Group FWD ButtonGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Trunk Group Call Pickup GroupExtension User Group Idle Extension Hunting Group Paging GroupIncoming Call Distribution Group VM Group Type VM DPT Group VM Dtmf Group Description 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Hands-free Operation Headset OperationPTs with the Monitor Button Headset Button Hospitality Features ARS Smdr Hot Line Compatible Telephone Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Supervisory Feature Incoming Call Queue Remote ControlMonitor Log-in/Log-out Monitor COS for Incoming Call Distribution Groups ICD Group Features-Group Call DistributionDistribution Method Delayed Ringing ICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesNo Reply Redirection UCD or Priority Hunting Method ICD Group Features-Log-in/Log-out Wrap-upAutomatic Call Distribution ACD FWD/DND Extension Wrap-up Timer Log-in/Log-out and Wrap-up Status ExampleLog-in/Log-out Button Parameter Usage Light Pattern Red on Off Automatic Log-out Log-in/Log-out Information on Smdr Cellular Phone XDP Parallel ICD Group Features-Outside DestinationsCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available Destination Busy on Busy Example of aAvailability Busy on Busy ICD Group Features-Queuing Command TableCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time Table Explanation for Queuing Time Table Queuing TimeTable No Sequence *1Manual Queue Redirection Hurry-up Button ICD Group Features-Supervisory Feature Incoming Call Queue Monitor Description Available Paired DSS Console Available Extension as a Supervisor ExtensionAccumulation Value Clear ICD Group Features-VIP Call Other Features while in Monitor Mode Idle Extension Hunting Idle Extension Hunting applies to Type Circular Hunting Terminated Hunting DescriptionIf all the searched extensions are busy Availability FWD/DND Mode Networking Type Used by Each CO Line Networking Type Public Available Distribution Method for Public CO Lines DIL DidAvailable Destination Destination Type Intercept Routing Type No Answer Irna BusyDND No Destination Description Type No Destination Description When the original destination isAvailable Intercept Destination is Available Intercept Destination Intercept Destination Irna Timer KX-TDA50/KX-TDA100/KX-TDA200 only Intercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator is not assigned Intercom Call Programming Example Internal Call Block Internal Call BlockCOS COS KX-NT307PSLP1528 Bluetooth Module IP-PT IP Proprietary TelephoneConnection Example Hardware Requirement An IP-EXT card Isdn Integrated Services Digital Network Features Port Mode Service L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Digital proprietary telephone DPT LED IndicationAnalog proprietary telephone APT DSS Flashing Light Patterns Line Preference-IncomingType No Line Description Prime Line Line Preference-OutgoingICM/PDN Method Prime Line Description Local Alarm InformationLine Preference Override Error Example Number Example Error Code Sub Code DescriptionSystem Alarm Button Explanation Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Last Number Redial Features Storing Method Details One-touch DialingOutgoing Call Log Feature Storing Method Details Speed Personal DialingSystem Quick Dialing CO Line Access by Memory Dialing Message WaitingSecret Dialing Example Message Button 188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns Pattern Pattern 11 on Volume Control Music on HoldKX-TDA50 Music Source Assignment Mute Features and Configurations-O Off-hook Monitor OGM Outgoing Message Recording Time with the MSG2 MSG4 Card Number of MessagesRecording Methods OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch Dialing Operator Features Operator CallOne-touch Dialing Button Full One-touch Dialing Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Programming Example PagingPaging Deny External Pager Priority Descriptions Paralleled TelephoneConnections APT + SLT Available Telephones DPT + DPT + SLT Password Security Password DescriptionFormat Length Pause Insertion For PC Phone Only PC Console/PC PhoneFor PC Console Only PC Programming Connection Methods for On-site ProgrammingUSB LAN Modem connected to SLT port*1 Description Programmer Code and Password for System Programming Connection Methods for Remote ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation 212 Feature Manual Document Version Making Calls with an SDN Button LED IndicationSDN Direct Dial SDN Button Status Example of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at Ext Call From 111-1111 is Answered by Ext Call From 111-1111 is On Hold by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at Ext Call From 333-3333 is Answered by Ext Call From 333-3333 is Transferred by Ext to ExtensionRing Tone Pattern Outgoing Line Preference Delayed Ringing Power Failure Transfer Power Failure RestartKX-TDA600 KX-TDA100/KX-TDA200 Printing Message PredialingStoring the Predialed Number in Personal Speed Dialing Interface Privacy ReleasePRI Qsig Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an Extension Receiving a Call through a TIE Line Making a TIE Line Call PBX Code Method Access with PBX Code Case TIE Line and CO Line Connection CO Line-to-TIE AccessIncoming CO Line Call Destination Assignment Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE Line TIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example 230 Feature Manual Document Version TRG Programming Example of PBX-2 TRG Case Extn Extn FWD/Call Transfer/Intercept Routing to the CO Line CO Line-to-TIE-to-CO Line AccessExample Telephone Company To Make a TIE Line Call Area codeExplanation TIE Line Routing and Modification Table TIE Line Routing and Modification Table of PBX-1 Priority LocationDial Modification Removed PBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line Call PBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension Number Did Destination Trunk Group Number Remote VPS Private Network Features-Centralized Voice MailLocal VPS Private network PBX Code Method Multiple VPSs PBX Code Method Transfer to Mailbox Programming Procedure Qsig Port Setting Monitored PBXExample Network Routing Table Assignment Example Isdn Network Port Setting ISDN-QSIG PBX Direct ConnectionTransmit Extension Status Information Functions Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3 Private Network FEATURES-QSIG Standard Service Table Qsig Calling Line Identification Restriction ClirCall Transfer CT-by Qsig Description & Reference Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2 CLIP/CNIP Example CNIP/CONP Name COLP/CONP ExampleCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to Private Network Features-VoIP Voice over Internet Protocol Required ProgrammingTIE Line Routing and Modification Table PBX IP-GW IP Gateway Circuit Automatic Rerouting of VoIP Calls to Public CO LinesProgramming Example Destination Leading No IP Address PS Connection Registration Handover Example of HandoverConnection As an Extension PS Directory PS Feature Buttons PS Ring Group Example of PS Ring Groups 1 Programming Example PS Ring GroupExplanation PS Ring Group ICD Groups vs. PS Ring Groups PS Ring Group ICD Group For KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSs System Programming Password Level Personal Programming Data ResetPT Programming Authorized Programmer PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Programming Example Quick Dialing Quick DialingLocation No Quick Dialing No Desired Number Parameter Quick SetupPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Redial, Last Number Automatic RedialInterrupt Redial Outgoing Call Log Display by Redial Button Ring Tone Patterns Ring Tone Pattern SelectionRing Tone Pattern Table Programming Example of Ring Tone Pattern Table Intercom CO Line Call/Hold Doorphone Call RecallTRG1 TRG2 Timed Reminder Call Back LCS External Sensor Room Status Control Room Status Control ModeLight Pattern Off Flashing Red Red on Status Example Use Checked-in Mode DSS button Features and Configurations-S Smdr Format Type and Contents Smdr Station Message Detail RecordingPattern a 80-column text without call charge information Smdr Output Port Pattern B 80-column text with call charge information Column text Through 9, , # Incoming CO Line CallOutgoing Intercom Call Check-in/Check-out Programmable Items Smdr Format Host PBX Access Code Serial Interface RS-232C Parameters Emec Card KX-TDA6105 Connection of Peripherals If this PBX is installed behind an existing host PBX Special Carrier Access CodeSpeed Dialing, Personal Speed Dialing, System Call Directory-Speed Dialing TRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE Button Features for an extension user with a message box Feature for a callerSVM Simplified Voice Message SVM2 Card Message Recording Limit Recording Time with the ESVM2 ESVM4 Card Floating Extension No. and Destination Programming Example for Intercept Routing Extension No Greeting Message for Each Time Mode SVM Remote Access from CO LineDirect Recording Message Notification Accessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD Group Recording Greeting Messages Accessing the Message Box of Another ExtensionMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T Lcot Gcot Did 17.1.1 T1 Line ServiceOPX Tafas Trunk Answer From Any Station Floating Extension Number Tenant Service Time ServicePager Volume Tenant Configuration Example of Tenant Configuration Tenant-to-Tenant Call BlockSystem Management Call Blocking Programming Example Internal Call Block Caller Called Party External Call BlockTenant Programming Example External Call Block Timed Reminder Programmable Time To use the voice message feature Time ServiceTime Service Switching Mode Time Mode Switching Automatic Manual Description Programming Example Time TableVisualization of Time Schedule for Tenant Time Table Features Using Time Service Visualization of Time Schedule for Other Tenants Time Service Button Holiday ModePort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Override by System Speed Dialing Exception Code TablesTRS Level TRS Settings for Each Level Level Not Programmable Table for Level Denied Code Tables Host PBX Access Code/Special Carrier Access Code Access Code is stored in the PBXAccess Code Access Code is not stored in the PBX 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Data File Upgrading the SoftwareStoring Area Features and Configurations-V Verification Code Entry Example of Verification Codes and Their ProgrammingPIN*3 COS*4 Virtual PS Dials Voice Mail VM Group VM Group Type Description VM DPT Group Assignment VM Dtmf Group AssignmentProgramming Example of Extension Port Programming Example of VM DPT Group Programming Example of VM Dtmf GroupVM Dtmf Feature Explanation Voice Mail DPT Digital Integration Listening to a Recorded Message Direct Mailbox Access DIL Programming Example For DIL CallsDIL Destination VM Trunk For did Calls Caller’s Identification Notification to the VPS Did Number Notification to the VPSStatus Notification to the VPS Paging by the VPS Two-way Recording into the VPS Live Call Screening LCSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Voice Mail Dtmf Integration Available Features for Follow on IDSystem Explanation FWD to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSIntercept Routing to the VPS Sequence Selection None Default Example of a & b Performance of Pressing the Message Button Transmitted Command AA Service ModeListening to a Recorded Message AA Service Dtmf Status Signals and ConditionsDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PIN Walking Extension Wireless XDP Parallel Mode Whisper Ohca Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200128 Exclusive Features Table Isdn Integrated Services Digital Network Features Tones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 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