Conditions
•Class of Service (COS) programming determines extension users who can use this feature.
•This feature is available only when the busy extension is in a conversation with another extension or outside
party.
•This feature will not function when the busy extension:
a. Has set Executive Busy Override Deny (® 5.1.3 Executive Busy Override) or Data Line Security (®
4.1.1 Data Line Security).
b. Is receiving an Off-hook Call Announcement (OHCA) (® 12.1.3 OHCA (Off-hook Call
Announcement)) or Whisper OHCA (® 20.1.3 Whisper OHCA).
c. Is on a conference call (® 3.1.16 Conference, ® 5.1.3 Executive Busy Override, ® 13.1.12 Privacy
Release).
d. Is on a doorphone call (® 4.1.11 Doorphone Call).
e. Is using Live Call Screening (LCS) or Two-way Record (® 19.1.4 Voice Mail DPT (Digital)
Integration).
f. Has a call on Consultation Hold (® 3.1.18 Consultation Hold).
•This feature stops when the busy extension user presses the following buttons during a conversation (®
6.1.1 Fixed Buttons, ® 6.1.3 Flexible Buttons):
–FLASH/RECALL button
–HOLD button
–TRANSFER button
–CONF (Conference) button
–DSS button
–EFA button
–Two-way Record button
–Two-way Transfer button
–One-touch Two-way Transfer button
–Voice Mail (VM) Transfer button
PC Programming Manual References
4.10 [2-6-3] Numbering Plan—B/NA DND Call Feature— Call Monitor
4.11 [2-7-1] Class of Service—COS Settings—CO & SMDR— Call Monitor
6.1 [4-1-1] Wired Extension—Extension Settings
→Option 2— Data Mode
→Option 3— Executive Override Deny
6.10 [4-2-1] Portable Station—Extension Settings—Option 3— Executive Override Deny
Feature Manual References
3.1.19 COS (Class of Service)
Operating Manual References
1.3.7 Call Monitor
42 Feature Manual Document Version 2008-11
3.1.4 Call Monitor