•If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution
group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
PC Programming Manual References
4.8 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Supervisor Extension
Number
Operating Manual References
1.3.41 ICD Group Features—Supervisory
9.1.8 ICD Group Features—VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.
Document Version 2008-11 Feature Manual 157
9.1.8 ICD Group Features—VIP Call