Intercept Routing, Type No Answer Irna Busy | Panasonic KX-TDA50

9.1.11 Intercept Routing

Type

No Answer (IRNA)

Busy

DND

No Destination

Description

If a called party does not answer a call within a preprogrammed time period (Intercept time), the call is redirected to a preprogrammed destination.

If a called party is already handling another call, the new call is redirected to a preprogrammed destination.

If a called party is in Do Not Disturb (DND) mode, the call is redirected to a preprogrammed destination.

If a destination is not assigned, the call is redirected to an operator.

Details in

→9.1.11 Intercept Routing

→9.1.12 Intercept Routing—No Destination

PC Programming Manual References

3.17[1-1]Slot—Port Property - T1 Port (KX-TDA100/KX-TDA200/KX-TDA600 only)— Trunk Property

12.2[10-2] DIL Table & Port Settings—DIL— Trunk Property

9.1.11 Intercept Routing

Description

Redirects an incoming CO line call or intercom call to a preprogrammed destination when the original destination does not, or can not, answer the call. There are four types of Intercept Routing, described below.

Type

No Answer (IRNA)

Busy

DND

Description

If a called party does not answer a call within a preprogrammed time period (IRNA Timer), the call is redirected to a preprogrammed intercept destination.

The assigned intercept destination of the extension port.

4.4 [2-3] Timers & Counters

→Dial / IRNA / Recall / Tone— Intercept Routing No Answer (IRNA)— Day, Lunch, Break, Night

→DISA / Door / Reminder / U. Conf— DISA—InterceptTimer—Day,

Lunch, Break, Night

[203] Intercept Time

If a called party is already handling a call, new calls are handled as follows:

–The call is redirected to the preprogrammed Intercept Routing—Busy destination.

–If an Intercept Routing—Busy destination is not enabled, the caller will hear a busy tone. However, if the call is made through an LCOT/ ELCOT or T1 [LCOT/GCOT] card, the caller hears a ringback tone.

If a called party is in Do Not Disturb (DND) mode, the call is redirected to a preprogrammed intercept destination.

Document Version 2008-11

Feature Manual

163

Image 163

Panasonic KX-TDA50 manual Intercept Routing, Type No Answer Irna Busy, Dnd, No Destination Description

Contents

Feature Manual Introduction PC Programming AbbreviationsPT Programming Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features Hospitality Features Voice Mail FeaturesParalleled Telephone Features Portable Station PS Features List of Abbreviations VoIP Table of Contents 140 104126 132 13.1 202 10.1 17611.1 184 12.1 194 17.1 302 14.1 27415.1 278 16.1 284 21.4 Revision History 363 Features and Configurations-A Type Message No System message Personal Message Example Absent MessageDescription Verification Code Entry Mode Option Forced DescriptionAccount Code Entry Account Button ARS Automatic Route Selection Leading Number Exception Table Carrier Selection Procedure FlowchartProgramming Procedures ARS Mode Programming Example ARS Leading Number Table Programming Example ARS Leading Number Exception Table ARS Routing Plan No Time Table *1 Carrier *2 Priority ARS Leading Number TableCarrier Table Programming Example Carrier Table Command ExplanationAuthorization Code for a Tenant Authorization Code for Trunk Group ARS Data Import/Export When ARS Routing Takes PlaceItemized Billing Code Logging Outgoing Calls by Smdr Automatic Callback Busy Camp-on Destination Automatic Extension ReleaseAutomatic Fax Transfer Available Automatic Fax Transfer Destinations Daylight Saving Time Setting Automatic Time Adjustment Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA100/KX-TDA200 BGM Background MusicBGM-External KX-TDA50 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Programming Example Caller ID Modification Feature Incoming Call Log DescriptionAutomatic Caller ID Number Modification System Speed Dialing Table Modification Flowchart General Programming Example System Speed Dialing TableCaller ID to SLT Port Call Hold Feature Regular Hold Exclusive Call Hold Description Music on Hold SLT Hold ModeMode Default Hold Call Hold Limitation Call Log, Incoming Mode HoldHold To be Retrieved from Another Extension*1 Light pattern Call Log ButtonStatus of the corresponding call log Incoming Call Log Memory InformationIncoming Call Log for Calls to a PS Display Lock Incoming Call Log for Calls to an ICD Group Call Monitor COS Class of Service Call Park Call Pickup Deny Call PickupDirected Call Pickup Group Call Pickup Call SplittingExample Transfer Recall for Call Transfer without Announcement Call Transfer Available destination Destination Automatic Transfer by SDN Button or DSS Button One-touch Transfer DPT IP-PT Whisper Ohca Call Waiting Caller ID Visual Caller IDOFF Ohca Call Waiting Tone Hardware Requirement CLI Calling Line Identification Distribution If Automatic Caller ID Modification is used Incoming Call Features Clip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each Port Button Assignment CO Line AccessDirect CO Line Access Operation Group Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference Call Duration ConferenceUnattended Conference Conf Conference Button Type Tone Description Confirmation Tone Confirmation Tone Patterns Consultation Hold Walking COS COS Class of Service CTI Computer Telephony Integration CPC Calling Party Control Signal Detection Third Party Call Control First Party Call ControlCapable telephone IP-PT IP-PT Call Control CTI Computer Telephony Integration Features and Configurations-D Data Line Security Dial Mode SelectionPulse to Tone Conversion Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Dial Tone Transfer Toll Restriction Button Did Direct Inward Dialing Did No. *1 Method FlowchartProgramming Example did Table Did DIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL Table Disa Direct Inward System Access After Answering expires Flowchart From previous Programming Example Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Outgoing Message OGM Disa Intercept Routing-Busy Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Security Mode Override by Verification Code Entry Disa Automatic Walking COS Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Walking COS Through Disa Programming Example of System Speed Dialing Table Location CO Line Access + Telephone NumberDisa Delayed Answer Time DIL Destination Day Lunch Automatic Disa Activation Disa Mute TimeEnd of Call Detection CO-to-CO Line Call Duration Limitation Call Deny Disa Reorder Tone DurationVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door Open Call Duration Doorphone CallCall Destination Ring Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E Flash/Recall Time EFA External Feature AccessEFA Button Executive Busy Override Deny Emergency CallExecutive Busy Override Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Remote Extension Dial Lock Extension Dial LockTRS Level Features Extension Feature Clear If dial tone 2 is heard after Extension Feature Clear After Setting Paired SLT will ring Off ClearedExtension PIN Personal Identification Number Extension PIN Display Extension Port ConfigurationExtension PIN Lock Remote Extension PIN Clear EXtra Device Port XDP External Relay Available Destinations External Sensor Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed Buttons DSS Console Terminate Button FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/Terminate Button Usage Flexible Buttons 108 Feature Manual Document Version CTI Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heard KX-TDA50 KX-TDA600 Feature Default Pattern With WithoutKX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering Table available while dialing or talking Fixed Numbering Feature number + Additional number Parameter OGM Floating Extension Type All Calls Busy No Answer Busy/No Answer Circumstance FWD Call ForwardingFollow Me Extension CO Line Call Duration FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD FWD to CO Line No Answer and Busy/No Answer All Calls and BusyFollow Me FWD/DND Button Types 7 FWD/DND Button, Group FWD ButtonGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Trunk Group Call Pickup GroupExtension User Group Idle Extension Hunting Group Paging GroupIncoming Call Distribution Group Type VM DPT Group VM Dtmf Group Description VM Group 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Button Hands-free OperationHeadset Operation PTs with the Monitor Button Hospitality Features Smdr ARS Compatible Telephone Hot Line Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Log-in/Log-out Monitor Supervisory Feature Incoming Call QueueRemote Control Monitor COS for Incoming Call Distribution Groups ICD Group Features-Group Call DistributionDistribution Method Delayed Ringing ICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesNo Reply Redirection UCD or Priority Hunting Method FWD/DND Extension ICD Group Features-Log-in/Log-outWrap-up Automatic Call Distribution ACD Parameter Usage Light Pattern Red on Off Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Log-in/Log-out Button Log-in/Log-out Information on Smdr Automatic Log-out Cellular Phone XDP Parallel ICD Group Features-Outside DestinationsCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-Overflow Busy on Busy Example of aAvailability Busy on Busy Programming Example of Queuing Time Table ICD Group Features-QueuingCommand Table Command OGM Wait Sequence c Overflow Disconnect None Hurry-up Button Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Manual Queue Redirection Feature Incoming Call Queue Monitor Description ICD Group Features-Supervisory Available Paired DSS Console Available Extension as a Supervisor ExtensionAccumulation Value Clear Other Features while in Monitor Mode ICD Group Features-VIP Call Idle Extension Hunting Idle Extension Hunting applies to Type Circular Hunting Terminated Hunting DescriptionIf all the searched extensions are busy Networking Type Used by Each CO Line Availability FWD/DND Mode Public Networking Type Destination Type Available Distribution Method for Public CO LinesDIL Did Available Destination No Destination Description Intercept RoutingType No Answer Irna Busy DND Type No Destination Description When the original destination isAvailable Intercept Destination is Intercept Destination Available Intercept Destination KX-TDA50/KX-TDA100/KX-TDA200 only Irna Timer Intercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator is not assigned Intercom Call Programming Example Internal Call Block Internal Call BlockCOS COS Hardware Requirement An IP-EXT card KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Connection Example Port Mode Isdn Integrated Services Digital Network Features Bearer Mode ServiceL1 Active Mode and L2 Data Link Mode TEI Assignment Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Digital proprietary telephone DPT LED IndicationAnalog proprietary telephone APT DSS Flashing Light Patterns Line Preference-IncomingType No Line Description Prime Line Line Preference-OutgoingICM/PDN Method Prime Line Description Local Alarm InformationLine Preference Override Explanation Error ExampleNumber Example Error Code Sub Code Description System Alarm Button Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Last Number Redial Features Storing Method Details One-touch DialingOutgoing Call Log Quick Dialing Feature Storing Method Details Speed PersonalDialing System Message Button CO Line Access by Memory DialingMessage Waiting Secret Dialing Example 188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light Patterns Pattern 11 on Music Source Assignment Volume ControlMusic on Hold KX-TDA50 Mute Features and Configurations-O OGM Outgoing Message Off-hook Monitor Recording Time with the MSG2 MSG4 Card Number of MessagesRecording Methods OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call Announcement Full One-touch Dialing Operator FeaturesOperator Call One-touch Dialing Button Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Programming Example PagingPaging Deny External Pager Priority Descriptions Paralleled TelephoneConnections Available Telephones APT + SLT DPT + DPT + SLT Length Password SecurityPassword Description Format Pause Insertion For PC Phone Only PC Console/PC PhoneFor PC Console Only Modem connected to SLT port*1 Description PC ProgrammingConnection Methods for On-site Programming USB LAN Remote Programming Limitation Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Method Off-site modem On-site modem Description 212 Feature Manual Document Version SDN Button Status Making Calls with an SDN ButtonLED Indication SDN Direct Dial Call From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple Bosses Call From 222-2222 Arrives at Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call Held by Ext is Answered by Ext Outgoing Line Preference Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Ring Tone Pattern Delayed Ringing Power Failure Transfer Power Failure RestartKX-TDA600 KX-TDA100/KX-TDA200 Printing Message PredialingStoring the Predialed Number in Personal Speed Dialing Interface Privacy ReleasePRI Qsig Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing Flowchart Making a TIE Line Call Receiving a Call through a TIE Line Case PBX Code Method Access with PBX Code TIE Line and CO Line Connection CO Line-to-TIE AccessIncoming CO Line Call Destination Assignment FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line Network TIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company 230 Feature Manual Document Version TRG TRG Programming Example of PBX-2 Extn Extn Case FWD/Call Transfer/Intercept Routing to the CO Line CO Line-to-TIE-to-CO Line AccessExample Telephone Company TIE Line Routing and Modification Table To Make a TIE Line CallArea code Explanation Removed TIE Line Routing and Modification Table of PBX-1Priority Location Dial Modification PBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code Example PBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection Example Did Destination Trunk Group Number Remote VPS Private Network Features-Centralized Voice MailLocal VPS Private network Multiple VPSs PBX Code Method Transfer to Mailbox PBX Code Method Routing Table Assignment Programming ProcedureQsig Port Setting Monitored PBX Example Network Extension Status Information Functions Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Transmit Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD Group Standard Service Table Private Network FEATURES-QSIG Qsig Calling Line Identification Restriction ClirCall Transfer CT-by Qsig Description & Reference Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call Forwarding CLIP/CNIP Example CNIP/CONP Name COLP/CONP ExampleCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to PBX Private Network Features-VoIP Voice over Internet ProtocolRequired Programming TIE Line Routing and Modification Table IP-GW IP Gateway Circuit Automatic Rerouting of VoIP Calls to Public CO LinesProgramming Example Destination Leading No IP Address Registration PS Connection As an Extension HandoverExample of Handover Connection PS Directory PS Ring Group PS Feature Buttons Example of PS Ring Groups 1 Programming Example PS Ring GroupExplanation PS Ring Group PS Ring Group ICD Group ICD Groups vs. PS Ring Groups Compatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 only Authorized Programmer System Programming Password LevelPersonal Programming Data Reset PT Programming PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Programming Example Quick Dialing Quick DialingLocation No Quick Dialing No Desired Number Parameter Quick SetupPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Outgoing Call Log Display by Redial Button Redial, Last NumberAutomatic Redial Interrupt Redial Ring Tone Patterns Ring Tone Pattern SelectionRing Tone Pattern Table Timed Reminder Call Back LCS External Sensor Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall TRG1 TRG2 Room Status Control Room Status Control ModeLight Pattern Off Flashing Red Red on Status DSS button Example Use Checked-in Mode Features and Configurations-S Smdr Output Port Smdr Format Type and ContentsSmdr Station Message Detail Recording Pattern a 80-column text without call charge information Column text Pattern B 80-column text with call charge information Check-in/Check-out Through 9, , #Incoming CO Line Call Outgoing Intercom Call Programmable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access Code Emec Card KX-TDA6105 Connection of Peripherals If this PBX is installed behind an existing host PBX Special Carrier Access CodeSpeed Dialing, Personal Call Directory-Speed Dialing Speed Dialing, System System Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed Dialing SVM2 Card Features for an extension user with a message boxFeature for a caller SVM Simplified Voice Message Recording Time with the ESVM2 ESVM4 Card Message Recording Limit Programming Example for Intercept Routing Extension No Floating Extension No. and Destination Message Notification Greeting Message for Each Time ModeSVM Remote Access from CO Line Direct Recording Message Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another Extension Recording Greeting Messages Accessing the Message Box of Another ExtensionMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T Lcot Gcot Did 17.1.1 T1 Line ServiceOPX Floating Extension Number Tafas Trunk Answer From Any Station Tenant Configuration Tenant ServiceTime Service Pager Volume Call Blocking Example of Tenant ConfigurationTenant-to-Tenant Call Block System Management Programming Example Internal Call Block Caller Called Party External Call BlockTenant Programming Example External Call Block Programmable Time Timed Reminder To use the voice message feature Time ServiceTime Service Switching Mode Time Table Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Visualization of Time Schedule for Tenant Visualization of Time Schedule for Other Tenants Features Using Time Service Time Service Button Holiday ModePort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Override by System Speed Dialing Exception Code TablesTRS Level TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for Level Access Code is not stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Data File Upgrading the SoftwareStoring Area Features and Configurations-V COS*4 Verification Code EntryExample of Verification Codes and Their Programming PIN*3 Virtual PS Dials VM Group Type Description Voice Mail VM Group VM DPT Group Assignment VM Dtmf Group AssignmentProgramming Example of Extension Port Programming Example of VM DPT Group Programming Example of VM Dtmf GroupVM Dtmf Voice Mail DPT Digital Integration Feature Explanation Listening to a Recorded Message Direct Mailbox Access DIL Programming Example For DIL CallsDIL Destination VM Trunk For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPS Two-way Recording into the VPS Live Call Screening LCSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Voice Mail Dtmf Integration Available Features for Follow on IDSystem Explanation FWD to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSIntercept Routing to the VPS Sequence Selection Example of a & b None Default Performance of Pressing the Message Button Transmitted Command AA Service ModeListening to a Recorded Message AA Service Dtmf Status Signals and ConditionsDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COS Walking Extension Whisper Ohca Wireless XDP Parallel Mode Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System Resources KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARS KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200128 Isdn Integrated Services Digital Network Features Exclusive Features Table Tones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright