IP-PT Call Control, Ip-Pt | Panasonic KX-TDA50 manual

3.1.21 CTI (Computer Telephony Integration)

IP-PT

•CTI application software must be installed on the connected PC. In addition, some features may require a KX-TDA6920, KX-TDA0920, or KX-TDA5920 SD Memory Card for Software Upgrade to Enhanced Version.

•When using an IP-GW4 card, the firmware (not LPR software) of the card must be version 1.400 or later.

•Application Programming Interface (API)/Protocol Software used for CTI must support the following protocol(s):

Type

First Party Call Control

Third Party Call Control

API/Protocol

•TAPI 2.1

•ECMA CSTA Phase 3

•TAPI 2.1

•Operating system requirements for PCs or CTI Servers vary by the CTI software being used. Refer to your CTI software documentation for more information.

•Third Party Call Control cannot be performed when two or more CTI servers are connected to the PBX.

[IP-PT Call Control]

•A PC connected directly to an IP-PT cannot be used for First Party Call Control.

•IP-PTs do not support the use of PC Phone or PC Console software on a connected PC.

Installation Manual References

KX-TDA50

2.3.3 IP-GW4 Card (KX-TDA5480)

2.6.4First Party Call Control CTI Connection

2.10.1Connection of Peripherals

KX-TDA100/KX-TDA200

2.3.1 MPR Card

2.6.6 CTI-LINK Card (KX-TDA0410)

2.7.4First Party Call Control CTI Connection

2.10.1Connection of Peripherals

KX-TDA600

2.3.1 EMPR Card

2.8.7 CTI-LINK Card (KX-TDA0410)

2.9.4First Party Call Control CTI Connection

2.13.1Connection of Peripherals

PC Programming Manual References

3.30[1-1]Slot—Card Property - CTILINK (KX-TDA100/KX-TDA200/KX-TDA600 only)

4.8[2-6-1] Numbering Plan—Main—Features— Dial Information (CTI)

4.17[2-9] System Options—Option 6 (CTI)

Document Version 2008-11

Feature Manual

65

Image 65

Panasonic KX-TDA50 manual IP-PT Call Control, Ip-Pt

Contents

Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Paralleled Telephone Features Voice Mail FeaturesPortable Station PS Features Hospitality Features List of Abbreviations VoIP Table of Contents 126 104132 140 11.1 184 10.1 17612.1 194 13.1 202 15.1 278 14.1 27416.1 284 17.1 302 21.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Account Code Entry Mode Option Forced DescriptionAccount Button Verification Code Entry ARS Automatic Route Selection Programming Procedures Carrier Selection Procedure FlowchartARS Mode Leading Number Exception Table Programming Example ARS Leading Number Table Programming Example ARS Leading Number Exception Table Carrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Authorization Code for a Tenant Command ExplanationAuthorization Code for Trunk Group Programming Example Carrier Table Itemized Billing Code When ARS Routing Takes PlaceLogging Outgoing Calls by Smdr ARS Data Import/Export Automatic Callback Busy Camp-on Automatic Fax Transfer Automatic Extension ReleaseAvailable Automatic Fax Transfer Destinations Destination Daylight Saving Time Setting Automatic Time Adjustment Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM-External BGM Background MusicKX-TDA50 KX-TDA100/KX-TDA200 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification System Speed Dialing Table Modification Flowchart Caller ID to SLT Port Programming Example System Speed Dialing TableGeneral Call Hold Feature Regular Hold Exclusive Call Hold Description Mode Default Hold SLT Hold ModeCall Hold Limitation Music on Hold Hold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Incoming Call Log for Calls to a PS InformationDisplay Lock Incoming Call Log Memory Incoming Call Log for Calls to an ICD Group Call Monitor COS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Transfer Recall for Call Transfer without Announcement Call Transfer Available destination Destination Automatic Transfer by SDN Button or DSS Button One-touch Transfer DPT IP-PT OFF Call Waiting Caller ID Visual Caller IDOhca Whisper Ohca Call Waiting Tone Hardware Requirement CLI Calling Line Identification Distribution If Automatic Caller ID Modification is used Incoming Call Features Clip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each Port Direct CO Line Access CO Line AccessOperation Button Assignment Group Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference ConferenceConf Conference Button Unattended Conference Call Duration Type Tone Description Confirmation Tone Confirmation Tone Patterns Consultation Hold Walking COS COS Class of Service CTI Computer Telephony Integration CPC Calling Party Control Signal Detection Capable telephone First Party Call ControlThird Party Call Control IP-PT IP-PT Call Control CTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Dial Tone Transfer Toll Restriction Button Did Direct Inward Dialing Programming Example did Table Method FlowchartDid Did No. *1 DIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL Table Disa Direct Inward System Access After Answering expires Flowchart From previous Disa Intercept Routing-No Dial Disa Built-in Automated Attendant Number Disa AA ServiceOutgoing Message OGM Programming Example Security Mode All Security CO Line Security No Security Disa Security Mode and Available FeaturesSecurity Mode Override by Verification Code Entry Disa Intercept Routing-Busy Disa Intercept Routing-No Answer Disa Intercept Routing-DNDWalking COS Through Disa Disa Automatic Walking COS Disa Delayed Answer Time CO Line Access + Telephone NumberDIL Destination Day Lunch Programming Example of System Speed Dialing Table Location End of Call Detection Disa Mute TimeCO-to-CO Line Call Duration Limitation Automatic Disa Activation Verification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door Open Call Destination Doorphone CallRing Duration Call Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Executive Busy Override Emergency CallClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override Deny TRS Level Extension Dial LockRemote Extension Dial Lock Features Extension Feature Clear Extension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Extension PIN Lock Extension Port ConfigurationRemote Extension PIN Clear Extension PIN Display EXtra Device Port XDP External Relay Available Destinations External Sensor Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed Buttons DSS Console Disconnect Time Only for Flash/Recall Mode FLASH/RECALL Button ModeFlash/Recall/Terminate Terminate Button Button Usage Flexible Buttons 108 Feature Manual Document Version CTI Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Default Or 2*1 FeatureFixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talking Fixed Numbering Feature number + Additional number Parameter OGM Floating Extension Follow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension FWD from Incoming Call Distribution Group Group FWD FWD for CO Line Calls/Intercom CallsFWD to CO Line CO Line Call Duration Follow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group Type VM DPT Group VM Dtmf Group Description VM Group 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Operation Hands-free OperationPTs with the Monitor Button Headset Button Hospitality Features Smdr ARS Compatible Telephone Hot Line Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Remote Control Supervisory Feature Incoming Call QueueMonitor Log-in/Log-out Monitor Distribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting Wrap-up ICD Group Features-Log-in/Log-outAutomatic Call Distribution ACD FWD/DND Extension Log-in/Log-out and Wrap-up Status Example Wrap-up TimerLog-in/Log-out Button Parameter Usage Light Pattern Red on Off Log-in/Log-out Information on Smdr Automatic Log-out Cellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-Overflow Availability Busy on Busy Example of aBusy on Busy Command Table ICD Group Features-QueuingCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time Table Queuing TimeTable No Sequence *1 Explanation for Queuing Time TableManual Queue Redirection Hurry-up Button Feature Incoming Call Queue Monitor Description ICD Group Features-Supervisory Accumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console Other Features while in Monitor Mode ICD Group Features-VIP Call Idle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Networking Type Used by Each CO Line Availability FWD/DND Mode Public Networking Type DIL Did Available Distribution Method for Public CO LinesAvailable Destination Destination Type Type No Answer Irna Busy Intercept RoutingDND No Destination Description Available Intercept Destination is When the original destination isType No Destination Description Intercept Destination Available Intercept Destination KX-TDA50/KX-TDA100/KX-TDA200 only Irna Timer If an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS IP-PT IP Proprietary Telephone KX-NT307PSLP1528 Bluetooth ModuleConnection Example Hardware Requirement An IP-EXT card Port Mode Isdn Integrated Services Digital Network Features L1 Active Mode and L2 Data Link Mode ServiceTEI Assignment Mode Bearer Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description Number Example Error Code Sub Code Description Error ExampleSystem Alarm Button Explanation Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial Dialing Feature Storing Method Details Speed PersonalSystem Quick Dialing Message Waiting CO Line Access by Memory DialingSecret Dialing Example Message Button 188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light Patterns Pattern 11 on Music on Hold Volume ControlKX-TDA50 Music Source Assignment Mute Features and Configurations-O OGM Outgoing Message Off-hook Monitor Recording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call Announcement Operator Call Operator FeaturesOne-touch Dialing Button Full One-touch Dialing Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions Available Telephones APT + SLT DPT + DPT + SLT Password Description Password SecurityFormat Length Pause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only Connection Methods for On-site Programming PC ProgrammingUSB LAN Modem connected to SLT port*1 Description Connection Methods for Remote Programming Programmer Code and Password for System ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation 212 Feature Manual Document Version LED Indication Making Calls with an SDN ButtonSDN Direct Dial SDN Button Status Call From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 is On Hold by Ext Call From 111-1111 is Answered by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at Ext Call From 333-3333 is Transferred by Ext to Extension Call From 333-3333 is Answered by ExtRing Tone Pattern Outgoing Line Preference Delayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing Flowchart Making a TIE Line Call Receiving a Call through a TIE Line Case PBX Code Method Access with PBX Code Incoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line Network TIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company 230 Feature Manual Document Version TRG TRG Programming Example of PBX-2 Extn Extn Case Example Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line Area code To Make a TIE Line CallExplanation TIE Line Routing and Modification Table Priority Location TIE Line Routing and Modification Table of PBX-1Dial Modification Removed PBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code Example PBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection Example Did Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network Multiple VPSs PBX Code Method Transfer to Mailbox PBX Code Method Qsig Port Setting Monitored PBX Programming ProcedureExample Network Routing Table Assignment ISDN-QSIG PBX Direct Connection Example Isdn Network Port SettingTransmit Extension Status Information Functions Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD Group Standard Service Table Private Network FEATURES-QSIG Call Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call Forwarding CLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to Required Programming Private Network Features-VoIP Voice over Internet ProtocolTIE Line Routing and Modification Table PBX Programming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit Registration PS Connection Example of Handover HandoverConnection As an Extension PS Directory PS Ring Group PS Feature Buttons Explanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 PS Ring Group ICD Group ICD Groups vs. PS Ring Groups Compatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 only Personal Programming Data Reset System Programming Password LevelPT Programming Authorized Programmer PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Automatic Redial Redial, Last NumberInterrupt Redial Outgoing Call Log Display by Redial Button Ring Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns Intercom CO Line Call/Hold Doorphone Call Recall Programming Example of Ring Tone Pattern TableTRG1 TRG2 Timed Reminder Call Back LCS External Sensor Light Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control DSS button Example Use Checked-in Mode Features and Configurations-S Smdr Station Message Detail Recording Smdr Format Type and ContentsPattern a 80-column text without call charge information Smdr Output Port Column text Pattern B 80-column text with call charge information Incoming CO Line Call Through 9, , #Outgoing Intercom Call Check-in/Check-out Programmable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access Code Emec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Call Directory-Speed Dialing Speed Dialing, System System Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed Dialing Feature for a caller Features for an extension user with a message boxSVM Simplified Voice Message SVM2 Card Recording Time with the ESVM2 ESVM4 Card Message Recording Limit Programming Example for Intercept Routing Extension No Floating Extension No. and Destination SVM Remote Access from CO Line Greeting Message for Each Time ModeDirect Recording Message Notification Message Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another Extension Moving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Floating Extension Number Tafas Trunk Answer From Any Station Time Service Tenant ServicePager Volume Tenant Configuration Tenant-to-Tenant Call Block Example of Tenant ConfigurationSystem Management Call Blocking Tenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Programmable Time Timed Reminder Time Service Switching Mode Time ServiceTo use the voice message feature Programming Example Time Table Time Mode Switching Automatic Manual DescriptionVisualization of Time Schedule for Tenant Time Table Visualization of Time Schedule for Other Tenants Features Using Time Service Port No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for Level Access Code is stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code Access Code is not stored in the PBX 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V Example of Verification Codes and Their Programming Verification Code EntryPIN*3 COS*4 Virtual PS Dials VM Group Type Description Voice Mail VM Group Programming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Voice Mail DPT Digital Integration Feature Explanation Listening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPS Transferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection Example of a & b None Default Listening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COS Walking Extension Whisper Ohca Wireless XDP Parallel Mode Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System Resources KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARS 128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Isdn Integrated Services Digital Network Features Exclusive Features Table Tones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright