[Example of Tenant Configuration]
Tenant 1
Uses Time Table 1
Extn. User
Group 1
Extn. User
Group 2
Extn. User
Group 3
Extn. User
Group 4
Tenant 2
Uses Time Table 2
Extn. User
Group 5
Extn. User
Group 6
2. System Management
Each of the following system management items can be assigned to each tenant.
a. Tenant Operator: Determines the destination for calls directed to the tenant’s operator. If no operator
is designated, the PBX operator will serve as the tenant’s operator (® 12.1.5 Operator Features).
8.6 [6-6] Tenant— Operator (Extension Number)
b. ARS Mode: Determines under which circumstances Automatic Route Selection (ARS) operates for
calls made by the tenant’s extensions - either when a call is made using the Idle Line Access method,
or when any CO Line Access method is used (® 3.1.14 CO Line Access). The ARS mode for each
tenant can also be programmed to be the same ARS mode assigned to the entire PBX, or turned off
(® 1.1.3 ARS (Automatic Route Selection)).
8.6 [6-6] Tenant— ARS Mode
c. Audio Source for Music on Hold: Determines the audio source for the Music on Hold heard by the
tenant’s callers. Either a tone or a specific background music (BGM) number can be used. The audio
source for each tenant can also be programmed to use the same audio source used for Music on Hold
assigned to the entire PBX (® 11.1.4 Music on Hold).
8.6 [6-6] Tenant— Music On Hold
d. System Speed Dialing: Determines whether each tenant uses the original set of common System
Speed Dialing numbers or that tenant’s private set (® 16.1.4 Speed Dialing, System).
8.6 [6-6] Tenant— System Speed Dial
Hardware Requirement: An EMEC or MEC card
3. Call Blocking
Through Class of Service (COS) programming, it is possible to:
1. Prevent extensions of one tenant from calling extensions of another tenant. (Tenant-to-Tenant Call
Block)
2. Limit the trunk groups which can be used by the extensions of each tenant. (External Call Block)
Tenant-to-Tenant Call Block
Using Internal Call Block, certain features, such as making intercom calls, can be restricted based on the
COS assigned to extensions (® 9.1.14 Internal Call Block). Well-planned COS programming can prevent
extensions of one tenant from:
–Calling an extension or doorphone which belongs to another tenant
–Picking up calls ringing at extensions belonging to another tenant (® 3.1.6 Call Pickup)
–Retrieving calls being held by another tenant (® 3.1.2 Call Hold)
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17.1.3 Tenant Service