5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous—Extension No Answer Redirection Time
→Miscellaneous—Maximum No. of Busy Extension
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
5.18 [3-7-1] VM(DPT) Group—System Settings— Call Waiting on VM Group
5.21 [3-8-1] VM(DTMF) Group—System Settings— Others—Call Waiting on VM Group
6.5 [4-1-4] Wired Extension—Flexible Button
→Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
6.13 [4-2-3] Portable Station—Flexible Button
→Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
6.17 [4-3] DSS Console
→Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
PT Programming Manual References
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
6.1.3 Flexible Buttons
9.1.5 ICD Group Features—Overflow
12.1.2 OGM (Outgoing Message)
21.1 Capacity of System Resources
Operating Manual References
1.3.40 ICD Group Features—Manual Queue Redirection
9.1.7 ICD Group Features—Supervisory
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s
status within the incoming call distribution group using a 6-line display PT.
Feature Description
Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call
distribution group with the display.
Document Version 2008-11 Feature Manual 155
9.1.7 ICD Group Features—Supervisory