→VM DTMF Status Signal—Confirm
→VM DTMF Status Signal—Disconnect
→VM DTMF Status Signal—FWD to VM Ringback Tone
→VM DTMF Status Signal—FWD to VM Busy Tone
→VM DTMF Status Signal—FWD to Extension Ringback Tone
[Example]
VPS
Extn.
102
1
3
4
Sent "2".
Busy
Status
Busy
PBX
Transfer
2
1
An incoming call reaches the VPS. The VPS
greets the caller: "Thank you for calling
Panasonic. If you know the extension number
of the person you wish…".
2
The caller dials the extension number (extn.
102). The VPS will transfer the call to the
extension via the PBX.
3
If the extension is not available, the PBX
sends DTMF status signal of the extension
(busy status) to the VPS.
4
The VPS receives the DTMF status signal and
send the appropriate message to the caller:
"Sorry. The extension is busy. Would you like
to leave a message…".
Conditions
•Voice Mail (VM) Transfer Button
A flexible button can be customized as the Voice Mail (VM) Transfer button with the floating extension
number of the VM group as the parameter.
•It is possible to assign the time period between when the VPS answers the call and the PBX sends the
Follow on ID to the VPS.
5.21 [3-8-1] VM(DTMF) Group—System Settings— Timing—Waiting Time before Sending Follow on
ID
•It is possible to assign the time period between when the VPS transfers the call using the AA service to
the PBX and the PBX sends the DTMF status signal to the VPS.
5.21 [3-8-1] VM(DTMF) Group—System Settings— Timing—DTMF Length for VM
•It is possible to select whether the mailbox number is the same as the extension number, or the mailbox
number is programmable for each extension number and incoming call distribution group (Mailbox Access
ID).
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Programmed Mailbox
No.
6.1 [4-1-1] Wired Extension—Extension Settings—Option 1— Programmed Mailbox No.
6.10 [4-2-1] Portable Station—Extension Settings—Option 1— Programmed Mailbox No.
•The Inter-digit time for the DTMF command and for DTMF status signal is programmable.
5.21 [3-8-1] VM(DTMF) Group—System Settings
→Timing—Inter-digit Time
→Timing—Waiting Time before Sending VM DTMF Status Signal
•Data Line Security is set automatically on the extensions in the VM (DTMF) group to achieve proper
recording. (® 4.1.1 Data Line Security)
PC Programming Manual References
4.4 [2-3] Timers & Counters—Miscellaneous—Voice Mail (Caller from VM to CO)—On-hook Wait Time
344 Feature Manual Document Version 2008-11
19.1.5 Voice Mail DTMF Integration