CTI Computer Telephony Integration | Panasonic KX-TDA50 instruction

3.1.21 CTI (Computer Telephony Integration)

66

Feature Manual

Document Version 2008-11

Image 66

Panasonic KX-TDA50 manual CTI Computer Telephony Integration

Contents

Feature Manual Introduction Abbreviations PC ProgrammingPT Programming Networking Features Built-in Small Call Center FeaturesComputer Telephony Integration CTI Features Portable Station PS Features Voice Mail FeaturesParalleled Telephone Features Hospitality Features List of Abbreviations VoIP Table of Contents 132 104126 140 12.1 194 10.1 17611.1 184 13.1 202 16.1 284 14.1 27415.1 278 17.1 302 21.4 Revision History 363 Features and Configurations-A Absent Message Type Message No System message Personal Message ExampleDescription Account Button Mode Option Forced DescriptionAccount Code Entry Verification Code Entry ARS Automatic Route Selection ARS Mode Carrier Selection Procedure FlowchartProgramming Procedures Leading Number Exception Table Programming Example ARS Leading Number Exception Table Programming Example ARS Leading Number Table ARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 PriorityCarrier Table Authorization Code for Trunk Group Command ExplanationAuthorization Code for a Tenant Programming Example Carrier Table Logging Outgoing Calls by Smdr When ARS Routing Takes PlaceItemized Billing Code ARS Data Import/Export Automatic Callback Busy Camp-on Available Automatic Fax Transfer Destinations Automatic Extension ReleaseAutomatic Fax Transfer Destination Automatic Time Adjustment Daylight Saving Time Setting Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA50 BGM Background MusicBGM-External KX-TDA100/KX-TDA200 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Feature Incoming Call Log Description Programming Example Caller ID ModificationAutomatic Caller ID Number Modification Modification Flowchart System Speed Dialing Table Programming Example System Speed Dialing Table GeneralCaller ID to SLT Port Feature Regular Hold Exclusive Call Hold Description Call Hold Call Hold Limitation SLT Hold ModeMode Default Hold Music on Hold Mode Hold Call Log, IncomingHold To be Retrieved from Another Extension*1 Call Log Button Light patternStatus of the corresponding call log Display Lock InformationIncoming Call Log for Calls to a PS Incoming Call Log Memory Call Monitor Incoming Call Log for Calls to an ICD Group COS Class of Service Call Park Call Pickup Call Pickup DenyDirected Call Pickup Call Splitting Group Call PickupExample Call Transfer Transfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS Button DPT IP-PT Ohca Call Waiting Caller ID Visual Caller IDOFF Whisper Ohca Call Waiting Tone CLI Calling Line Identification Distribution Hardware Requirement Incoming Call Features If Automatic Caller ID Modification is used Clip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button Operation CO Line AccessDirect CO Line Access Button Assignment Group Hunting Order for Idle Line Access CO Line Call Limitation Conf Conference Button ConferenceUnattended Conference Unattended Conference Call Duration Confirmation Tone Type Tone Description Consultation Hold Confirmation Tone Patterns COS Class of Service Walking COS CPC Calling Party Control Signal Detection CTI Computer Telephony Integration First Party Call Control Third Party Call ControlCapable telephone IP-PT Call Control IP-PT CTI Computer Telephony Integration Features and Configurations-D Dial Mode Selection Data Line SecurityPulse to Tone Conversion Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Transfer Did Direct Inward Dialing Toll Restriction Button Did Method FlowchartProgramming Example did Table Did No. *1 DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1 Disa Direct Inward System Access Flowchart After Answering expires From previous Outgoing Message OGM Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Programming Example Security Mode Override by Verification Code Entry Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Disa Intercept Routing-Busy Walking COS Through Disa Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Disa Automatic Walking COS DIL Destination Day Lunch CO Line Access + Telephone NumberDisa Delayed Answer Time Programming Example of System Speed Dialing Table Location CO-to-CO Line Call Duration Limitation Disa Mute TimeEnd of Call Detection Automatic Disa Activation Disa Reorder Tone Duration Call DenyVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open Duration Ring Duration Doorphone CallCall Destination Call Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA External Feature Access Flash/Recall TimeEFA Button Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Emergency CallExecutive Busy Override Executive Busy Override Deny Extension Dial Lock Remote Extension Dial LockTRS Level Extension Feature Clear Features After Setting Paired SLT will ring Off Cleared If dial tone 2 is heard after Extension Feature ClearExtension PIN Personal Identification Number Remote Extension PIN Clear Extension Port ConfigurationExtension PIN Lock Extension PIN Display EXtra Device Port XDP External Relay External Sensor Available Destinations Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key Module DSS Console Flash/Recall/Terminate FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Terminate Button Flexible Buttons Button Usage 108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTI Flexible Numbering available while a dial tone is heard Feature Default Pattern With Without KX-TDA50 KX-TDA600KX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering Table available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering available while dialing or talking Feature number + Additional number Parameter Fixed Numbering Floating Extension OGM FWD Call Forwarding Type All Calls Busy No Answer Busy/No Answer CircumstanceFollow Me Extension FWD to CO Line FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD CO Line Call Duration All Calls and Busy No Answer and Busy/No AnswerFollow Me 7 FWD/DND Button, Group FWD Button FWD/DND Button TypesGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Call Pickup Group Trunk GroupExtension User Group Paging Group Idle Extension Hunting GroupIncoming Call Distribution Group VM Group Type VM DPT Group VM Dtmf Group Description 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback PTs with the Monitor Button Hands-free OperationHeadset Operation Headset Button Hospitality Features ARS Smdr Hot Line Compatible Telephone Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Monitor Supervisory Feature Incoming Call QueueRemote Control Log-in/Log-out Monitor ICD Group Features-Group Call Distribution COS for Incoming Call Distribution GroupsDistribution Method Delayed Ringing How the Group Call Waiting Feature Activates ICD Group Button for Group Call WaitingNo Reply Redirection UCD or Priority Hunting Method Automatic Call Distribution ACD ICD Group Features-Log-in/Log-outWrap-up FWD/DND Extension Log-in/Log-out Button Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Parameter Usage Light Pattern Red on Off Automatic Log-out Log-in/Log-out Information on Smdr ICD Group Features-Outside Destinations Cellular Phone XDP ParallelCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available Destination Example of a Busy on BusyAvailability Busy on Busy Command OGM Wait Sequence c Overflow Disconnect None ICD Group Features-QueuingCommand Table Programming Example of Queuing Time Table Manual Queue Redirection Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Hurry-up Button ICD Group Features-Supervisory Feature Incoming Call Queue Monitor Description Available Extension as a Supervisor Extension Available Paired DSS ConsoleAccumulation Value Clear ICD Group Features-VIP Call Other Features while in Monitor Mode Idle Extension Hunting Type Circular Hunting Terminated Hunting Description Idle Extension Hunting applies toIf all the searched extensions are busy Availability FWD/DND Mode Networking Type Used by Each CO Line Networking Type Public Available Destination Available Distribution Method for Public CO LinesDIL Did Destination Type DND Intercept RoutingType No Answer Irna Busy No Destination Description When the original destination is Type No Destination DescriptionAvailable Intercept Destination is Available Intercept Destination Intercept Destination Irna Timer KX-TDA50/KX-TDA100/KX-TDA200 only Intercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator is not assigned Intercom Call Internal Call Block Programming Example Internal Call BlockCOS COS Connection Example KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Hardware Requirement An IP-EXT card Isdn Integrated Services Digital Network Features Port Mode TEI Assignment Mode ServiceL1 Active Mode and L2 Data Link Mode Bearer Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L LED Indication Digital proprietary telephone DPTAnalog proprietary telephone APT DSS Line Preference-Incoming Flashing Light PatternsType No Line Description Line Preference-Outgoing Prime LineICM/PDN Local Alarm Information Method Prime Line DescriptionLine Preference Override System Alarm Button Error ExampleNumber Example Error Code Sub Code Description Explanation Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Features Storing Method Details One-touch Dialing Last Number RedialOutgoing Call Log System Feature Storing Method Details Speed PersonalDialing Quick Dialing Secret Dialing Example CO Line Access by Memory DialingMessage Waiting Message Button 188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns Pattern Pattern 11 on KX-TDA50 Volume ControlMusic on Hold Music Source Assignment Mute Features and Configurations-O Off-hook Monitor OGM Outgoing Message Number of Messages Recording Time with the MSG2 MSG4 CardRecording Methods OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch Dialing One-touch Dialing Button Operator FeaturesOperator Call Full One-touch Dialing Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Programming ExamplePaging Deny External Pager Priority Paralleled Telephone DescriptionsConnections APT + SLT Available Telephones DPT + DPT + SLT Format Password SecurityPassword Description Length Pause Insertion PC Console/PC Phone For PC Phone OnlyFor PC Console Only USB LAN PC ProgrammingConnection Methods for On-site Programming Modem connected to SLT port*1 Description Method Off-site modem On-site modem Description Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Remote Programming Limitation 212 Feature Manual Document Version SDN Direct Dial Making Calls with an SDN ButtonLED Indication SDN Button Status Example of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at Ext Call Held by Ext is Answered by Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call From 222-2222 Arrives at Ext Ring Tone Pattern Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Outgoing Line Preference Delayed Ringing Power Failure Restart Power Failure TransferKX-TDA600 KX-TDA100/KX-TDA200 Predialing Printing MessageStoring the Predialed Number in Personal Speed Dialing Privacy Release InterfacePRI Qsig Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an Extension Receiving a Call through a TIE Line Making a TIE Line Call PBX Code Method Access with PBX Code Case CO Line-to-TIE Access TIE Line and CO Line ConnectionIncoming CO Line Call Destination Assignment Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE Line TIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example 230 Feature Manual Document Version TRG Programming Example of PBX-2 TRG Case Extn Extn CO Line-to-TIE-to-CO Line Access FWD/Call Transfer/Intercept Routing to the CO LineExample Telephone Company Explanation To Make a TIE Line CallArea code TIE Line Routing and Modification Table Dial Modification TIE Line Routing and Modification Table of PBX-1Priority Location Removed PBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line Call PBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension Number Did Destination Trunk Group Number Private Network Features-Centralized Voice Mail Remote VPSLocal VPS Private network PBX Code Method Multiple VPSs PBX Code Method Transfer to Mailbox Example Network Programming ProcedureQsig Port Setting Monitored PBX Routing Table Assignment Transmit Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Extension Status Information Functions Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3 Private Network FEATURES-QSIG Standard Service Table Calling Line Identification Restriction Clir QsigCall Transfer CT-by Qsig Description & Reference Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2 CLIP/CNIP Example COLP/CONP Example CNIP/CONP NameCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to TIE Line Routing and Modification Table Private Network Features-VoIP Voice over Internet ProtocolRequired Programming PBX Automatic Rerouting of VoIP Calls to Public CO Lines IP-GW IP Gateway CircuitProgramming Example Destination Leading No IP Address PS Connection Registration Connection HandoverExample of Handover As an Extension PS Directory PS Feature Buttons PS Ring Group Programming Example PS Ring Group Example of PS Ring Groups 1Explanation PS Ring Group ICD Groups vs. PS Ring Groups PS Ring Group ICD Group For KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSs PT Programming System Programming Password LevelPersonal Programming Data Reset Authorized Programmer PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Quick Dialing Programming Example Quick DialingLocation No Quick Dialing No Desired Number Quick Setup ParameterPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Interrupt Redial Redial, Last NumberAutomatic Redial Outgoing Call Log Display by Redial Button Ring Tone Pattern Selection Ring Tone PatternsRing Tone Pattern Table TRG1 TRG2 Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall Timed Reminder Call Back LCS External Sensor Room Status Control Mode Room Status ControlLight Pattern Off Flashing Red Red on Status Example Use Checked-in Mode DSS button Features and Configurations-S Pattern a 80-column text without call charge information Smdr Format Type and ContentsSmdr Station Message Detail Recording Smdr Output Port Pattern B 80-column text with call charge information Column text Outgoing Intercom Call Through 9, , #Incoming CO Line Call Check-in/Check-out Programmable Items Smdr Format Host PBX Access Code Serial Interface RS-232C Parameters Emec Card KX-TDA6105 Connection of Peripherals Special Carrier Access Code If this PBX is installed behind an existing host PBXSpeed Dialing, Personal Speed Dialing, System Call Directory-Speed Dialing TRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE Button SVM Simplified Voice Message Features for an extension user with a message boxFeature for a caller SVM2 Card Message Recording Limit Recording Time with the ESVM2 ESVM4 Card Floating Extension No. and Destination Programming Example for Intercept Routing Extension No Direct Recording Greeting Message for Each Time ModeSVM Remote Access from CO Line Message Notification Accessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another Extension Recording Greeting MessagesMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T 17.1.1 T1 Line Service Lcot Gcot DidOPX Tafas Trunk Answer From Any Station Floating Extension Number Pager Volume Tenant ServiceTime Service Tenant Configuration System Management Example of Tenant ConfigurationTenant-to-Tenant Call Block Call Blocking External Call Block Programming Example Internal Call Block Caller Called PartyTenant Programming Example External Call Block Timed Reminder Programmable Time Time Service To use the voice message featureTime Service Switching Mode Visualization of Time Schedule for Tenant Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Time Table Features Using Time Service Visualization of Time Schedule for Other Tenants Holiday Mode Time Service ButtonPort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables Exception Code Tables TRS Override by System Speed DialingTRS Level TRS Settings for Each Level Level Not Programmable Table for Level Denied Code Tables Access Code Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code is not stored in the PBX 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Upgrading the Software Data FileStoring Area Features and Configurations-V PIN*3 Verification Code EntryExample of Verification Codes and Their Programming COS*4 Virtual PS Dials Voice Mail VM Group VM Group Type Description VM Dtmf Group Assignment VM DPT Group AssignmentProgramming Example of Extension Port Programming Example of VM Dtmf Group Programming Example of VM DPT GroupVM Dtmf Feature Explanation Voice Mail DPT Digital Integration Listening to a Recorded Message Direct Mailbox Access For DIL Calls DIL Programming ExampleDIL Destination VM Trunk For did Calls Status Notification to the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Paging by the VPS Live Call Screening LCS Two-way Recording into the VPSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Available Features for Follow on ID Voice Mail Dtmf IntegrationSystem Explanation Command Default VM Service FWD to a Mailbox of the VPS FWD to the VPS Sequence SelectionIntercept Routing to the VPS Sequence Selection None Default Example of a & b Transmitted Command AA Service Mode Performance of Pressing the Message ButtonListening to a Recorded Message Dtmf Status Signals and Conditions AA ServiceDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PIN Walking Extension Wireless XDP Parallel Mode Whisper Ohca Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600128 Exclusive Features Table Isdn Integrated Services Digital Network Features Tones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright