Panasonic KX-TDA50 Supervisory Feature Incoming Call Queue, Log-in/Log-out Monitor, Group FWD

9.1.1 ICD GROUP FEATURES

A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line.

5.Incoming Call Distribution Group Controlling Feature

Feature		Description & Reference
Log-in/Log-out		Member extensions can join the group to handle
		calls (Log-in) or leave the group for a break
		(Log-out).
		They can leave the group temporarily when they
		are away from their desks, to prevent calls being
		sent to their extensions.
		→ 9.1.3 ICD Group Features—Log-in/Log-out
Supervisory Feature	Incoming Call Queue	The supervisor extension can monitor various
	Monitor	information about the incoming calls for each
		incoming call distribution group on his display.
		→ 9.1.7 ICD Group Features—Supervisory
	Log-in/Log-out Monitor	Monitor: The supervisor extension can monitor
	and Remote Control	the log-in/log-out status of the group members.
		Remote Control: The supervisor extension can
		change the status of the members.
		→ 9.1.7 ICD Group Features—Supervisory

Conditions

•One extension can belong to multiple incoming call distribution groups.

•ICD Group button

An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming call distribution group. It receives the incoming calls to the group.

One extension can have more than one ICD Group button of the same or different incoming call distribution groups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is not assigned, incoming calls will arrive at the INTERCOM, CO or PDN button.

The mode of ICD Group buttons can be selected through system programming, as follows:

–Standard Mode (Group DN Button Mode)

An extension can have an ICD Group button for an incoming call distribution group that the extension does not belong to through system programming. However, the ICD Group button will not receive calls to that group.

–Enhanced Phantom Button Mode

An extension can join an ICD Group just by creating a button for that group, even if the extension was not previously registered as a member. When the button is created, the extension will be automatically registered in the lowest-numbered available member slot for the group. Calls to the group can be received at the extension with no further programming. If no member slots are available for that group, the button cannot be created and an alarm tone will be heard.

When creating an ICD Group button in this mode, the user can also specify the delayed ringing settings. If an extension user deletes the last ICD Group button at his extension for a certain group, he will also be deregistered as a member from that group.

•Group FWD

142

Feature Manual Document Version 2008-11