Panasonic TDA50 IP Phone Manual - Music on Hold Features

11.1.4 Music on Hold

11.1.4 Music on Hold

Description

Music can be played to any party on hold. The following audio sources are available:

a.Internal music source

b.External music source

c.Tone

Music Source Assignment

[KX-TDA100/KX-TDA200/KX-TDA600]

BGM1, BGM2, and tone can be selected as Music on Hold through system programming. External music port 1 is assigned to BGM 1. It is possible to select whether external music port 2, internal audio source 1, or internal audio source 2 is assigned to BGM2.

Having two external music ports, for example, allows the use of the BGM feature (→ 2.1.1 BGM (Background Music)), while assigning a separate external music source (e.g., company message, advertisement) to Music on Hold.

[BGM Number and the Music Source]

BGM No.	Available Audio Sources

1External music port 1

2External music port 2/Internal audio source 1 or 2

Separate music sources can be assigned for the Music on Hold and the BGM features.

[KX-TDA50]

Only one external music port is available. If BGM is selected, it is possible to select whether external music port, internal music port 1, or internal music port 2 is assigned to BGM.

Conditions

•Hardware Requirement: User-supplied audio device (CD player, radio, etc.) when an external music source is assigned.

•Volume Control

It is possible to change the volume of an internal and/or external music source.

•Each tenant can select a music source to use for Music on Hold. The type of call determines which tenant’s music source is used, as follows:

Type

Incoming Intercom Calls/Outgoing Calls

Incoming CO Line Calls

Music Source

Selected based on the tenant setting to which the extension user belongs.

Selected based on the tenant setting of the distribution method (DIL/DID).

Installation Manual References

KX-TDA50

2.10.1 Connection of Peripherals

Document Version 2008-11

Feature Manual

191

Image 191

Panasonic KX-TDA50 manual Music on Hold, Music Source Assignment, Volume Control

Contents

Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Hospitality Features Voice Mail FeaturesParalleled Telephone Features Portable Station PS Features List of Abbreviations VoIP Table of Contents 140 104126 132 13.1 202 10.1 17611.1 184 12.1 194 17.1 302 14.1 27415.1 278 16.1 284 21.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Verification Code Entry Mode Option Forced DescriptionAccount Code Entry Account Button ARS Automatic Route Selection Leading Number Exception Table Carrier Selection Procedure FlowchartProgramming Procedures ARS Mode Programming Example ARS Leading Number Table Programming Example ARS Leading Number Exception Table Carrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Programming Example Carrier Table Command ExplanationAuthorization Code for a Tenant Authorization Code for Trunk Group ARS Data Import/Export When ARS Routing Takes PlaceItemized Billing Code Logging Outgoing Calls by Smdr Automatic Callback Busy Camp-on Destination Automatic Extension ReleaseAutomatic Fax Transfer Available Automatic Fax Transfer Destinations Daylight Saving Time Setting Automatic Time Adjustment Isdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA100/KX-TDA200 BGM Background MusicBGM-External KX-TDA50 → MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification System Speed Dialing Table Modification Flowchart Caller ID to SLT Port Programming Example System Speed Dialing TableGeneral Call Hold Feature Regular Hold Exclusive Call Hold Description Music on Hold SLT Hold ModeMode Default Hold Call Hold Limitation Hold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Incoming Call Log Memory InformationIncoming Call Log for Calls to a PS Display Lock Incoming Call Log for Calls to an ICD Group Call Monitor COS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Transfer Recall for Call Transfer without Announcement Call Transfer Available destination Destination Automatic Transfer by SDN Button or DSS Button One-touch Transfer DPT IP-PT Whisper Ohca Call Waiting Caller ID Visual Caller IDOFF Ohca Call Waiting Tone Hardware Requirement CLI Calling Line Identification Distribution If Automatic Caller ID Modification is used Incoming Call Features Clip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each Port Button Assignment CO Line AccessDirect CO Line Access Operation Group Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference Call Duration ConferenceUnattended Conference Conf Conference Button Type Tone Description Confirmation Tone Confirmation Tone Patterns Consultation Hold Walking COS COS Class of Service CTI Computer Telephony Integration CPC Calling Party Control Signal Detection Capable telephone First Party Call ControlThird Party Call Control IP-PT IP-PT Call Control CTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial Tone Dial Tone Transfer Toll Restriction Button Did Direct Inward Dialing Did No. *1 Method FlowchartProgramming Example did Table Did DIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL Table Disa Direct Inward System Access After Answering expires Flowchart From previous Programming Example Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Outgoing Message OGM Disa Intercept Routing-Busy Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Security Mode Override by Verification Code Entry Disa Automatic Walking COS Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Walking COS Through Disa Programming Example of System Speed Dialing Table Location CO Line Access + Telephone NumberDisa Delayed Answer Time DIL Destination Day Lunch Automatic Disa Activation Disa Mute TimeEnd of Call Detection CO-to-CO Line Call Duration Limitation Verification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door Open Call Duration Doorphone CallCall Destination Ring Duration Doorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Executive Busy Override Deny Emergency CallExecutive Busy Override Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only TRS Level Extension Dial LockRemote Extension Dial Lock Features Extension Feature Clear Extension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Extension PIN Display Extension Port ConfigurationExtension PIN Lock Remote Extension PIN Clear EXtra Device Port XDP External Relay Available Destinations External Sensor Document Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed Buttons DSS Console Terminate Button FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/Terminate Button Usage Flexible Buttons 108 Feature Manual Document Version CTI Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering Table available while dialing or talking Fixed Numbering Feature number + Additional number Parameter OGM Floating Extension Follow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension CO Line Call Duration FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD FWD to CO Line Follow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group Type VM DPT Group VM Dtmf Group Description VM Group 25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Button Hands-free OperationHeadset Operation PTs with the Monitor Button Hospitality Features Smdr ARS Compatible Telephone Hot Line Hot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Log-in/Log-out Monitor Supervisory Feature Incoming Call QueueRemote Control Monitor Distribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting FWD/DND Extension ICD Group Features-Log-in/Log-outWrap-up Automatic Call Distribution ACD Parameter Usage Light Pattern Red on Off Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Log-in/Log-out Button Log-in/Log-out Information on Smdr Automatic Log-out Cellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-Overflow Availability Busy on Busy Example of aBusy on Busy Programming Example of Queuing Time Table ICD Group Features-QueuingCommand Table Command OGM Wait Sequence c Overflow Disconnect None Hurry-up Button Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Manual Queue Redirection Feature Incoming Call Queue Monitor Description ICD Group Features-Supervisory Accumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console Other Features while in Monitor Mode ICD Group Features-VIP Call Idle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Networking Type Used by Each CO Line Availability FWD/DND Mode Public Networking Type Destination Type Available Distribution Method for Public CO LinesDIL Did Available Destination No Destination Description Intercept RoutingType No Answer Irna Busy DND Available Intercept Destination is When the original destination isType No Destination Description Intercept Destination Available Intercept Destination KX-TDA50/KX-TDA100/KX-TDA200 only Irna Timer If an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS Hardware Requirement An IP-EXT card KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Connection Example Port Mode Isdn Integrated Services Digital Network Features Bearer Mode ServiceL1 Active Mode and L2 Data Link Mode TEI Assignment Mode Private Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description Explanation Error ExampleNumber Example Error Code Sub Code Description System Alarm Button Flexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial Quick Dialing Feature Storing Method Details Speed PersonalDialing System Message Button CO Line Access by Memory DialingMessage Waiting Secret Dialing Example 188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light Patterns Pattern 11 on Music Source Assignment Volume ControlMusic on Hold KX-TDA50 Mute Features and Configurations-O OGM Outgoing Message Off-hook Monitor Recording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call Announcement Full One-touch Dialing Operator FeaturesOperator Call One-touch Dialing Button Tenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions Available Telephones APT + SLT DPT + DPT + SLT Length Password SecurityPassword Description Format Pause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only Modem connected to SLT port*1 Description PC ProgrammingConnection Methods for On-site Programming USB LAN Remote Programming Limitation Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Method Off-site modem On-site modem Description 212 Feature Manual Document Version SDN Button Status Making Calls with an SDN ButtonLED Indication SDN Direct Dial Call From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple Bosses Call From 222-2222 Arrives at Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call Held by Ext is Answered by Ext Outgoing Line Preference Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Ring Tone Pattern Delayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing Flowchart Making a TIE Line Call Receiving a Call through a TIE Line Case PBX Code Method Access with PBX Code Incoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line Network TIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company 230 Feature Manual Document Version TRG TRG Programming Example of PBX-2 Extn Extn Case Example Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line TIE Line Routing and Modification Table To Make a TIE Line CallArea code Explanation Removed TIE Line Routing and Modification Table of PBX-1Priority Location Dial Modification PBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code Example PBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection Example Did Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network Multiple VPSs PBX Code Method Transfer to Mailbox PBX Code Method Routing Table Assignment Programming ProcedureQsig Port Setting Monitored PBX Example Network Extension Status Information Functions Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Transmit Network Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD Group Standard Service Table Private Network FEATURES-QSIG Call Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call Forwarding CLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to PBX Private Network Features-VoIP Voice over Internet ProtocolRequired Programming TIE Line Routing and Modification Table Programming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit Registration PS Connection As an Extension HandoverExample of Handover Connection PS Directory PS Ring Group PS Feature Buttons Explanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 PS Ring Group ICD Group ICD Groups vs. PS Ring Groups Compatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 only Authorized Programmer System Programming Password LevelPersonal Programming Data Reset PT Programming PT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Outgoing Call Log Display by Redial Button Redial, Last NumberAutomatic Redial Interrupt Redial Ring Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns Timed Reminder Call Back LCS External Sensor Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall TRG1 TRG2 Light Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control DSS button Example Use Checked-in Mode Features and Configurations-S Smdr Output Port Smdr Format Type and ContentsSmdr Station Message Detail Recording Pattern a 80-column text without call charge information Column text Pattern B 80-column text with call charge information Check-in/Check-out Through 9, , #Incoming CO Line Call Outgoing Intercom Call Programmable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access Code Emec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Call Directory-Speed Dialing Speed Dialing, System System Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed Dialing SVM2 Card Features for an extension user with a message boxFeature for a caller SVM Simplified Voice Message Recording Time with the ESVM2 ESVM4 Card Message Recording Limit Programming Example for Intercept Routing Extension No Floating Extension No. and Destination Message Notification Greeting Message for Each Time ModeSVM Remote Access from CO Line Direct Recording Message Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another Extension Moving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Floating Extension Number Tafas Trunk Answer From Any Station Tenant Configuration Tenant ServiceTime Service Pager Volume Call Blocking Example of Tenant ConfigurationTenant-to-Tenant Call Block System Management Tenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Programmable Time Timed Reminder Time Service Switching Mode Time ServiceTo use the voice message feature Time Table Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Visualization of Time Schedule for Tenant Visualization of Time Schedule for Other Tenants Features Using Time Service Port No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for Level Access Code is not stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code 320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V COS*4 Verification Code EntryExample of Verification Codes and Their Programming PIN*3 Virtual PS Dials VM Group Type Description Voice Mail VM Group Programming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Voice Mail DPT Digital Integration Feature Explanation Listening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPS Transferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection Example of a & b None Default Listening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COS Walking Extension Whisper Ohca Wireless XDP Parallel Mode Example of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System Resources KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARS 128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Isdn Integrated Services Digital Network Features Exclusive Features Table Tones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File Version FLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 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