9.1 I

9.1.1 ICD GROUP FEATURES

Description
An incoming call distribution group is a group of extensions programmed through system programming.
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
[620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Main
→Overflow Queuing Busy
→Overflow No Answer
→Miscellaneous
Group
No.
1
2
3
Floating
Extn. No.
*1
601
602
Group
Name*2
Sales
Engineering
Distribution
Method
*3
Ring
UCD
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.*9
1
5
Day
100
200
Lunch
103
203
Break
100
200
Night
100
200
Max. No. of
Busy Extensions
(No. of Agents)
*4
3
Max.
Queuing
Call
Capacity
*5
5
11
Overflow Destination
*8
ABCDEF
*1 [622] Incoming Call Distribution Group Floating Extension Number
*2 [623] Incoming Call Distribution Group Name
*3 [624] Incoming Call Distribution Group Distribution Method
*4 [632] Maximum Number of Agents
*5 [628] Queuing Call Capacity
*6 [629] Queuing Hurry-up Level
*7 [626] Overflow Time
*8 [625] Destination for Overflow Time Expiration
*9 The tenant number is required to determine the time mode (day/lunch/break/night) (® 17.1.5 Time Service) and the music source
(for Music on Hold) for each group.
140 Feature Manual Document Version 2008-11
9.1.1 ICD GROUP FEATURES