Panasonic KX-TDA50 manual How the Group Call Waiting Feature Activates

9.1.2 ICD Group Features—Group Call Distribution

[How the Group Call Waiting Feature Activates]

Programming Conditions

Group Call	Group Call
Waiting Mode	Distribution Method
Distribution	UCD
	Priority Hunting
	Ring
All	UCD/Priority Hunting/
	Ring

Result

Group Call Waiting	Capable
Distribution Method	Telephone
UCD	PT/PS with idle
Priority Hunting	ICD Group button
Not available*	Any telephone
Ring

* Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting tone.

[Example]

•Group Call Waiting mode: All

•Group call distribution method for idle extensions: UCD

All extensions hear the Call Waiting tone (Ring).

[ICD Group Button for Group Call Waiting]

The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method as follows:

a.Ring: The Group Call Waiting feature activates for all busy member extensions (even when the extensions do not have ICD Group buttons) simultaneously for only one incoming call—additional calls will wait in a queue.

b.UCD/Priority Hunting: The Group Call Waiting feature activates on an idle ICD Group button located

on busy member extensions in a certain order. (This order depends on the type: UCD or Priority Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied—additional calls will wait in a queue.

Note

In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

ICD Group 1		ICD Group 2
(Floating	3	(Floating
extension		extension
no.: 601)	2	no.: 602)

1

ICD Group 1; 601 (Call Waiting)

ICD Group 1; 601 (Call Waiting)

ICD Group 2; 602 (Answering the Call)

3.No Reply Redirection (UCD or Priority Hunting Method)

If a call received at a member extension is not answered within a preprogrammed time period (No Answer time), the call will be redirected to the next member extension. If there is no idle group member, the call queues at the target extension until a group member becomes available.

Document Version 2008-11 Feature Manual

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