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Panasonic KX-TDA50 9.1.2 ICD Group FeaturesGroup Call Distribution

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The FWD feature can be assigned on an incoming call distribution group basis.

•COS for Incoming Call Distribution Groups

Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be

enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the

Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX

checks the COS of the calling extension against the COS of the incoming call distribution group (®

9.1.14 Internal Call Block).

PC Programming Manual References

4.11 [2-7-1] Class of Service—COS Settings

→CO & SMDR— Call Forward to CO

→Programming & Manager—Group Forward Set

5.12 [3-5-1] Incoming Call Distribution Group—Group Settings

→Main

→Overflow Queuing Busy

→Overflow No Answer

→Miscellaneous

5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous— Options—ICD Group Key Mode

5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List

PT Programming Manual References

[620] Incoming Call Distribution Group Member

[621] Incoming Call Distribution Group Delayed Ringing

[622] Incoming Call Distribution Group Floating Extension Number

[623] Incoming Call Distribution Group Name

[624] Incoming Call Distribution Group Distribution Method

[625] Destination for Overflow Time Expiration

[626] Overflow Time

[627] Destination When All Busy

[628] Queuing Call Capacity

[629] Queuing Hurry-up Level

[630] Queuing Time Table

[631] Sequences in Queuing Time Table

[632] Maximum Number of Agents

Feature Manual References

6.1.3 Flexible Buttons

6.1.6 FWD (Call Forwarding)

21.1 Capacity of System Resources

9.1.2 ICD Group Features—Group Call Distribution

Description

Incoming calls directed to an incoming call distribution group are distributed to the member extensions using

the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.

When incoming calls exceed the number of available extensions, calls enter a queue (® 9.1.6 ICD Group

Features—Queuing).

1. Distribution Method

Document Version 2008-11 Feature Manual 143

9.1.2 ICD Group Features—Group Call Distribution

Contents

Main Introduction About the Feature Manual References Found in the Feature Manual Links to Other Pages and Manuals Abbreviations Safety Notices WARNING CAUTION WARNING Trademarks Feature Highlights Networking Features Built-in Small Call Center Features Computer Telephony Integration (CTI) Features Voice Mail Features Paralleled Telephone Features Portable Station (PS) Features Hospitality Features Simplified Voice Message (SVM) Features List of Abbreviations A B C D L N O P S Table of Contents 1Features and ConfigurationsA ..........................................................13 2 Features and ConfigurationsB ..........................................................27 3 Features and ConfigurationsC ..........................................................31 4 Features and ConfigurationsD ..........................................................67 5 Features and ConfigurationsE ..........................................................91 6 Features and ConfigurationsF ........................................................103 7 Features and ConfigurationsG ........................................................125 8 Features and ConfigurationsH ........................................................131 9 Features and ConfigurationsI ..........................................................139 10 Features and ConfigurationsL ........................................................175 11 Features and ConfigurationsM ........................................................183 12 Features and ConfigurationsO ........................................................193 13 Features and ConfigurationsP ........................................................201 14 Features and ConfigurationsQ ........................................................273 15 Features and ConfigurationsR ........................................................277 16 Features and ConfigurationsS ........................................................283 17 Features and ConfigurationsT ........................................................301 18 Features and ConfigurationsU ........................................................323 Page Page 1.1 A 1.1.1 Absent Message 1.1.2 Account Code Entry 1.1.3 ARS (Automatic Route Selection) [Carrier Selection Procedure Flowchart] [Programming Procedures] 1. 2. [Programming Example: ARS Leading Number Exception Table] 3. [Programming Example: ARS Leading Number Table] 4. 5. [Command Explanation] [Programming Example: Carrier Table] 6. Authorization Code for a Tenant Authorization Code for Trunk Group Itemized Billing Code 1.1.4 Automatic Callback Busy (Camp-on) 1.1.5 Automatic Extension Release a. b. 1.1.6 Automatic Fax Transfer [Available Automatic Fax Transfer Destinations] 1.1.7 Automatic Time Adjustment 1. Page Page Page 2.1 B 2.1.1 BGM (Background Music) [BGM] [BGMExternal] Page Page Page 3.1 C 3.1.1 Caller ID 1. 2. 3. [Programming Example: Caller ID Modification] <Modification Flowchart> 4. a. b. c. Page 3.1.2 Call Hold Page a. b. 3.1.3 Call Log, Incoming Page 3-line display PT except KX-T7633/KX-T7630/ a. b. c. 3.1.4 Call Monitor Page 3.1.5 Call Park 3.1.6 Call Pickup Call Pickup Deny [Directed Call Pickup] [Group Call Pickup] 3.1.7 Call Splitting 3.1.8 Call Transfer Transfer Recall for Call Transfer without Announcement Page Page 3.1.9 CALL WAITING FEATURES a. b. c. d. 3.1.10 Call Waiting Tone 3.1.11 CELLULAR PHONE FEATURES 3.1.12 CLI (Calling Line Identification) Distribution [Programming Example: System Speed Dialing Table] 1. 2. 3.1.13 CLIP (Calling Line Identification Presentation) ISDN ISDN 3.1.14 CO Line Access Page 3.1.15 CO Line Call Limitation 3.1.16 Conference 3.1.17 Confirmation Tone b. 3.1.18 Consultation Hold 3.1.19 COS (Class of Service) 3.1.20 CPC (Calling Party Control) Signal Detection 3.1.21 CTI (Computer Telephony Integration) 1. 2. 1. 2. Page Page Page 4.1 D 4.1.1 Data Line Security 4.1.2 Dial Mode Selection 4.1.3 Dial Tone 4.1.4 Dial Tone Transfer 4.1.5 DID (Direct Inward Dialing) [Method Flowchart] [Programming Example: DID Table] 1. 2. 4.1.6 DIL (Direct In Line) [Method Flowchart] [Programming Example: DIL Table] 4.1.7 DISA (Direct Inward System Access) [Flowchart] 4.1.7 DISA (Direct Inward System Access) A F C C A 4.1.7 DISA (Direct Inward System Access) B B C C D D A E E G * Document Version 2008-11 Feature Manual 77 DISA Intercept RoutingNo Dial a. b. c. DISA Built-in Automated Attendant Number (DISA AA Service) Outgoing Message (OGM) DISA Security Mode and Available Features DISA Intercept RoutingBusy a. b. c. Page Page Page Page Page 4.1.8 Display Information a. b. c. d. e. 4.1.9 DND (Do Not Disturb) 4.1.10 Door Open 4.1.11 Doorphone Call Page Page Page 5.1 E 5.1.1 EFA (External Feature Access) 5.1.2 Emergency Call 5.1.3 Executive Busy Override d. e. f. g. 5.1.4 Extension Dial Lock 1. 2. 3. 5.1.5 Extension Feature Clear 5.1.6 Extension PIN (Personal Identification Number) a. b. c. d. e. f. 5.1.7 Extension Port Configuration a. b. c. Page 5.1.8 External Relay 5.1.9 External Sensor [Available Destinations] Page Page Page 6.1 F 6.1.1 Fixed Buttons [PT and Add-on Key Module] [DSS Console] 6.1.2 Flash/Recall/Terminate 6.1.3 Flexible Buttons [Button Usage] Page 6.1.4 Flexible Numbering/Fixed Numbering 1. 2. 3. 1. a. b. c. [Flexible Numbering Table (available while a dial tone is heard)] Page Page Page 2. [Flexible Numbering Table (available while a busy, DND, or ringback tone is heard)] 3. [Fixed Numbering Table (available while dialing or talking)] Page 6.1.5 Floating Extension 6.1.6 FWD (Call Forwarding) [Available Destinations] Page Page 6.1.7 FWD/DND Button, Group FWD Button FWD/DND Button Types Group FWD Button Types FWD/DND Setting by Fixed FWD/DND button a. b. c. Page Page Page 7.1 G 7.1.1 GROUP FEATURES 1. 2. a. b. c. Paging Group 3. 4. 5. 6. Page Page Page 8.1 H 8.1.1 Hands-free Answerback 8.1.2 Hands-free Operation 8.1.3 Headset Operation 8.1.4 HOSPITALITY FEATURES 8.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Page 8.1.6 Hot Line Page Page Page 9.1 I 9.1.1 ICD GROUP FEATURES 1. 2. 3. 4. 5. 9.1.2 ICD Group FeaturesGroup Call Distribution 1. 2. [How the Group Call Waiting Feature Activates] [ICD Group Button for Group Call Waiting] a. b. 3. 9.1.3 ICD Group FeaturesLog-in/Log-out Wrap-up: [Log-in/Log-out and Wrap-up Status Example] Page 9.1.4 ICD Group FeaturesOutside Destinations Virtual PS 4 Virtual PS 1 Virtual PS 2 Page 9.1.5 ICD Group FeaturesOverflow Page 9.1.6 ICD Group FeaturesQueuing [Command Table] [Programming Example of Queuing Time Table] Explanation for Queuing Time Table 01: 9.1.7 ICD Group FeaturesSupervisory a. b. 9.1.8 ICD Group FeaturesVIP Call 9.1.9 Idle Extension Hunting 1st 2nd 3rd 9.1.9 Idle Extension Hunting [Available Destination] 9.1.10 INCOMING CALL FEATURES 1. 2. 3. 4. 5. 9.1.11 Intercept Routing Page [Available Intercept Destination] Page 9.1.12 Intercept RoutingNo Destination 9.1.13 Intercom Call 9.1.14 Internal Call Block [Programming Example: Internal Call Block] a. b. c. 9.1.15 IP-PT (IP Proprietary Telephone) 9.1.16 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES 1. 2. 3. Page Page 10.1 L 10.1.1 LED Indication 2. 3. 4. 1 s 10.1.2 Line PreferenceIncoming [Prime Line] 1. 2. 10.1.3 Line PreferenceOutgoing 10.1.4 Local Alarm Information [Error Example] Page Page 11.1 M 11.1.1 Manager Features 11.1.2 MEMORY DIALING FEATURES 1. 2. [Secret Dialing Example] 11.1.3 Message Waiting Page [SLT Message Waiting Lamp Light Patterns] Pattern 1 Pattern 2 Pattern 4 Pattern 3 Pattern 5 Pattern 6 11.1.4 Music on Hold a. b. c. [KX-TDA100/KX-TDA200/KX-TDA600] BGM No. Available Audio Sources 1 2 External music port 1 External music port 2/Internal audio source 1 or 2 11.1.5 Mute Page 12.1 O 12.1.1 Off-hook Monitor 12.1.2 OGM (Outgoing Message) a. 12.1.3 OHCA (Off-hook Call Announcement) 12.1.4 One-touch Dialing 12.1.5 Operator Features Operator Call: Page Page Page 13.1 P 13.1.1 Paging Paging Group [Programming Example] 13.1.2 Paralleled Telephone Page a. b. [DPT + DPT + SLT] 13.1.3 Password Security 1. 2. 3. 4. 5. 6. 13.1.4 Pause Insertion a. b. c. 13.1.5 PC Console/PC Phone 13.1.6 PC Programming 1. 2. 1. Connection Methods for On-site Programming 2. Connection Methods for Remote Programming Page 13.1.7 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Making Calls with an SDN Button LED Indication 2. 13.1.7 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Ext. 101 (Boss) Document Version 2008-11 Feature Manual 215 (Ext. 101) 7. 8. 13.1.8 Power Failure Restart 13.1.9 Power Failure Transfer [KX-TDA600] [KX-TDA100/KX-TDA200] 13.1.10 Predialing 13.1.11 Printing Message 13.1.12 Privacy Release 13.1.13 PRIVATE NETWORK FEATURES Interface Page Explanation 1. [Making a TIE Line Call from an Extension] A [Receiving a Call through a TIE Line] 13.1.13 PRIVATE NETWORK FEATURES Extension Number Method (Access without PBX Code) PBX Code Method (Access with PBX Code) A Page Page TIE Line b. TIE Line Page 1. 2. b. 1. 2. 3. 1. 2. 3. c. [Programming Example of PBX-2] TIE Line 1. 2. TIE Line 1. 2. 1. 2. Page TIE Line 1. 2. 3. 4. To Make a TIE Line Call a. [TIE Line Routing and Modification Table of PBX-1] b. [TIE Line Routing and Modification Table of PBX-1] To Receive a TIE Line Call a. b. Page [TIE Line Network Connection Example] TIE Line Call by Own PBX Extension Number CO Line Outside Caller TIE Line Network Case 3: 13.1.14 Private Network FeaturesCentralized Voice Mail [CO Line Call Answered by the VPS, Transferred to Extension at Other PBX (Extension Number Method)] Private network [CO Line Call to an Extension Not Answered, Forwarded to Mailbox (Extension Number Method)] Private network PBX Code Method Private network Multiple VPSs Page 13.1.15 Private Network FeaturesNDSS (Network Direct Station Selection) [Example Network] [Programming Procedure] 1. 2. 3. ISDN-QSIG (PBX Direct Connection) 4. Network Monitor Extensions Table 5. Page Page 13.1.16 Private Network FeaturesNetwork ICD Group 13.1.17 Private Network FeaturesPS Roaming by Network ICD Group PBX-1 ICD Group Virtual PS1 Virtual PS2 13.1.18 PRIVATE NETWORK FEATURESQSIG [Standard Service Table] Page [Enhanced Service Table] 13.1.19 Private Network FeaturesQSIGCCBS (Completion of Calls to Busy Subscriber) a. b. 13.1.20 Private Network FeaturesQSIGCF (Call Forwarding) Calling Line Identification Presentation (CLIP) and Calling Name Identification Presentation (CNIP): [CLIP/CNIP Example] [COLP/CONP Example] CLIP/COLP Number: CNIP/CONP Name: Calling/Connected Line Identification Restriction (CLIR/COLR): Calling Name Identification Restriction (CNIR) and Connected Name Identification Restriction (CONR) 13.1.22 Private Network FeaturesQSIGCT (Call Transfer) 13.1.23 Private Network FeaturesVoIP (Voice over Internet Protocol) Telephone Company Required Programming [TIE Line Routing and Modification Table] Automatic Rerouting of VoIP Calls to Public CO Lines 13.1.24 PS Connection 1. Page 13.1.25 PS Directory 13.1.26 PS Feature Buttons 13.1.27 PS Ring Group a. b. c. d. [Programming Example: PS Ring Group] [Example of PS Ring Groups 1 and 2] ICD Groups vs. PS Ring Groups [Example of CS Channels Used for PS Ring Group Calls and ICD Group Calls] Page 13.1.28 PT Programming Page Page Page 14.1 Q 14.1.1 Quick Dialing [Programming Example: Quick Dialing] 14.1.2 Quick Setup 1. 2. Page Page 15.1 R 15.1.1 Redial, Last Number 15.1.2 Ring Tone Pattern Selection [Ring Tone Patterns] [Ring Tone Pattern Table] [Programming Example of Ring Tone Pattern Table] 15.1.3 Room Status Control [Example Use: Checked-in Mode] Page 16.1 S 16.1.1 SMDR (Station Message Detail Recording) 16.1.1 SMDR (Station Message Detail Recording) Automatically logs detailed information for each extension. 1. Pattern B: 80-column text with call charge information 16.1.1 SMDR (Station Message Detail Recording) 120-column text Page [Programmable Items] a. Page Page 16.1.2 Special Carrier Access Code 16.1.3 Speed Dialing, Personal 16.1.4 Speed Dialing, System Page 16.1.5 SVM (Simplified Voice Message) SVM2 Card ESVM2/ESVM4 Card Message Recording Limit Floating Extension No. and Destination a. b. Page Page [Recording Greeting Messages] [SVM Remote Access from CO Line] Page Page 17.1 T 17.1.1 T1 Line Service 1. [LCOT/GCOT/DID/TIE/OPX] 2. 17.1.2 TAFAS (Trunk Answer From Any Station) 17.1.3 Tenant Service 1. Tenant Member Time Service Page a. b. c. External Call Block a. b. c. 17.1.4 Timed Reminder 17.1.5 Time Service 1. 2. [Programming Example: Time Table] [Visualization of Time Schedule for Tenant 1] Page [Programming Example: DIL Table] 1. 2. 3. 4. 5. a. b. c. d. 17.1.6 TRS (Toll Restriction) [Flowchart] Denied Code Tables Exception Code Tables TRS Override by System Speed Dialing TRS Level International Calls TRS Settings for Each Level Page 1. 2. 3. 4. Page Page Page 18.1 U 18.1.1 Upgrading the Software Page 19.1 V 19.1.1 Verification Code Entry [Example of Verification Codes and Their Programming] 19.1.2 Virtual PS TIE Line Virtual PS 2Virtual PS 1 19.1.3 Voice Mail (VM) Group 1. PBX VPS (DPT [Digital] Integration) VM (DTMF) Group Assignment: VM (DPT) Group Assignment: [Programming Example of Extension Port] 3 3 101 102 [Programming Example of VM (DTMF) Group] [Programming Example of VM (DPT) Group] 2. [KX-TDA100/KX-TDA200/KX-TDA600] 19.1.4 Voice Mail DPT (Digital) Integration Feature Explanation 1. 2. 3. 4. Page : ::::::: : PBX Tenant 1 123-4567 123-2468 8. 9. 10. 11. 12. Page Page 19.1.5 Voice Mail DTMF Integration 3. a. [FWD to the VPS Sequence Selection] b. [Intercept Routing to the VPS Sequence Selection] [Example of a) & b)] c. [Performance of Pressing the VM Transfer Button and Entering an Extension Number] d. [Performance of Pressing the MESSAGE Button] 4. [DTMF Status Signals and Conditions] Page Page Page 20.1 W 20.1.1 Walking COS 20.1.2 Walking Extension 20.1.3 Whisper OHCA 20.1.4 Wireless XDP Parallel Mode Page Page Page Page Page 21.1 Capacity of System Resources System Dialing Groups TRS ARS Call Log and Message Waiting Voice Message Hospitality Features Networking CTI Password Programmer Code 21.2 Exclusive Features Table 21.3 Tones/Ring Tones Tone Patterns (Default) Tone Patterns (Default) Ring Tone Patterns (Default)* 21.4 Revision History 21.4.1 KX-TDA600 PLMPR Software File Version 5.0xxx 21.4.2 KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx 21.4.3 KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx KX-TDA0920 SD Memory Card for Software Upgrade to Enhanced 21.4.4 KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx KX-TDA0920 SD Memory Card for Software Upgrade to Enhanced 21.4.5 KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx 21.4.6 KX-TDA100/KX-TDA200 PMPR Software File Version 5.0xxx 21.4.7 KX-TDA50 PSMPR Software File Version 1.1xxx 21.4.8 KX-TDA50 PSMPR Software File Version 2.0xxx KX-TDA5920 SD Memory Card for Software Upgrade to Enhanced 21.4.9 KX-TDA50 PSMPR Software File Version 3.0xxx KX-TDA5920 SD Memory Card for Software Upgrade to Enhanced 21.4.10 KX-TDA50 PSMPR Software File Version 4.0xxx 21.4.11 KX-TDA50 PSMPR Software File Version 5.0xxx Page A B C D E F G H I L M N O Q R S T U