16.1.5 SVM (Simplified Voice Message)
Accessing the Message Box of Another Extension
An extension user can access the message box of another extension by using the Walking COS feature to, for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as described below.
In addition, if the user’s telephone has a Message button for another extension, the user can easily access the message box of that extension and listen to the voice messages left by callers.
Message Box for Incoming Call Distribution (ICD) Group
When a call is redirected to an SVM/ESVM card from an ICD Group using Intercept
9.1.5ICD Group
A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a dedicated message box that is not shared with an actual extension. (→ 19.1.2 Virtual PS)
Conditions
[General]
•Hardware Requirement:
•The maximum number of voice messages (not including greeting messages) that can be recorded for an extension can be set between 1 and 100 through system programming. (Default: 10)
•The Message button or Message/Ringer Lamp will light when an incoming call is answered by the SVM/ ESVM card. However, if a message is not left by the caller, the light will turn off when the call has ended.
•It is not possible to back up the SVM Log, recorded voice messages or greeting messages. If the PBX is initialized, all this information is cleared.
•When the card to which an extension belongs is changed through system programming, all the recorded voice messages and greeting messages for the extension will be cleared.
•The voice messages for an extension will be cleared when the extension is checked out using the Hospitality feature (→ 8.1.4 HOSPITALITY FEATURES). However, greeting messages will not be cleared.
•An extension is able to receive calls even while a voice message is being recorded in that extension’s message box.
•If an extension user tries to access a card that two users are already accessing, the user will hear a busy tone.
•If an extension user tries to clear a voice message shown on the display while the message box is already in use, the extension user will hear a notification tone.
•Voice message recording will stop when:
a.a caller hangs up.
b.the recording time for the voice message reaches the preprogrammed limit. (Default: 120 seconds)
c.the recording space for the SVM/ESVM card reaches the limit.
In cases b) and c), the caller will hear a notification tone, and the line will be disconnected.
•New voice messages cannot be recorded in a message box when:
a.the total recording time or number of voice messages for the SVM/ESVM card exceeds the limit.
b.the number of voice messages for an extension exceeds the limit.
c.the destination of a call has been changed more than once.
d.the desired message box is already in use by another user.
e.a call is received at an ICD Group, and the message box of the first extension assigned to that group is not available, or no extension is assigned as the first member of the group.
•The SVM/ESVM card does not answer calls that are forwarded using the Call Forwarding by QSIG feature (→ 13.1.20 Private Network
•Display Lock
298
Feature Manual | Document Version |
