9.1.2 ICD Group Features—Group Call Distribution

One of the three distribution methods below can be assigned to each incoming call distribution group.

Distribution Method

Uniform Call Distribution (UCD)

Description

Calls are distributed evenly to a different extension each time a call is received. Extensions are hunted in a circular way in the preprogrammed order for the group, starting at the extension after the extension that received the last call.

Extn.

Extn.

Extn.

Extn.

A

B

C

D

Received

Starts searching from

 

the last call.

extn. B. (Skips extn. A.)

 

Depending on system programming, calls can be directed to the longest idle extension. This is known as Automatic Call Distribution (ACD).

Priority Hunting

An idle extension is searched for using the preprogrammed order for the

 

group.

 

 

 

 

 

 

1st Priority

2nd Priority

3rd Priority

...Priority

 

 

 

 

 

Extn.

 

Extn.

 

Extn.

 

 

Extn.

 

 

 

 

A

 

 

B

C

X

Always searches beginning with the first extension assigned to the group.

Ring

All extensions in the group ring simultaneously.

 

Delayed Ringing:

 

 

 

 

 

 

 

 

 

Delayed ringing or no ringing can be programmed for each extension in

 

the group. The call can be answered by pressing the flashing button even

 

if no ring or a delayed time is set.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Extn.

Extn.

 

Extn.

 

Extn.

 

 

A

B

 

C

 

D

 

 

Immediately ring simultaneously.

Delayed Ringing:

 

 

 

 

 

 

 

 

Rings after a

 

 

 

 

 

 

 

 

specified time delay.

2.Call Waiting for Incoming Call Distribution Group (Group Call Waiting)

When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature:

Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

Member extensions must assign the Call Waiting mode individually, or they will not be notified. (3.1.9 CALL WAITING FEATURES)

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Feature Manual

Document Version 2008-11

Page 144
Image 144
Panasonic KX-TDA50 manual Priority Hunting, Delayed Ringing