One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the preprogrammed
order for the group, starting at the extension after the extension that
received the last call.
Extn.
A
Starts searching from
extn. B. (Skips extn. A.)
Received
the last call.
Extn.
B
Extn.
C
Extn.
D
Depending on system programming, calls can be directed to the longest
idle extension. This is known as Automatic Call Distribution (ACD).
Priority Hunting An idle extension is searched for using the preprogrammed order for the
group.
Extn.
A
1st Priority 2nd Priority 3rd Priority ...Priority
Always searches beginning with the
first extension assigned to the group.
Extn.
B
Extn.
C
Extn.
X
Ring All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each extension in
the group. The call can be answered by pressing the flashing button even
if no ring or a delayed time is set.
Delayed Ringing:
Rings after a
specified time delay.
Immediately ring simultaneously.
Extn.
A
Extn.
B
Extn.
C
Extn.
D
2. Call Waiting for Incoming Call Distribution Group (Group Call Waiting)
When there are no available extensions in an incoming call distribution group, the group members can
receive the Call Waiting tone. To use this feature:
•Select the Group Call Waiting mode through system programming. This determines the distribution
method for waiting calls.
•Member extensions must assign the Call Waiting mode individually, or they will not be notified. (®
3.1.9 CALL WAITING FEATURES)
144 Feature Manual Document Version 2008-11
9.1.2 ICD Group Features—Group Call Distribution