16.1.5 SVM (Simplified Voice Message)
When using an ESVM card for both the SVM feature and OGM feature, the first 64 messages in the card are saved for OGM use and the remaining 186 messages will be for SVM use, as shown below:
SVM Use: Disabled
OGM Use: Enabled
ESVM4 Card
Block A
OGM Use:
64 Messages
Block B
OGM Use:
64 Messages
2CH
2CH
SVM Use: Enabled
OGM Use: Enabled
ESVM4 Card
Block A |
|
|
|
OGM Use: |
|
| SVM Use: |
|
| ||
64 Messages |
|
| 186 Messages |
|
| ||
|
|
|
|
|
|
|
|
Block B |
|
|
|
OGM Use: |
|
| SVM Use: |
|
| ||
64 Messages |
|
| 186 Messages |
|
| ||
|
|
|
|
2CH
2 CH
SVM Use: Enabled
OGM Use: Disabled
ESVM4 Card
Block A
SVM Use:
250 Messages
Block B
SVM Use:
250 Messages
2CH
2CH
If the sum length of all recorded voice messages exceeds 90 % of total space on the SVM/ESVM card, the display informs all extension users belonging to that card that the card is almost full. Users will hear dial tone 3 when going
Floating Extension No. and Destination
An extension user can set incoming calls to be redirected to his message box on the SVM/ESVM card when he cannot answer them. The user can set the floating extension number of the SVM/ESVM card as the destination for redirected calls. Then, the SVM/ESVM card answers redirected calls, plays back the relevant greeting message, and records a voice message. Incoming calls can be redirected to an SVM/ESVM card by the following methods:
–Call Forwarding (FWD) (→ 6.1.6 FWD (Call Forwarding))
–Intercept
[Programming Example for Intercept Routing]
Extension No.
101
102
301
(Operator)
Assigned SVM/ESVM |
|
| Intercept Destination |
|
|
| |||
Card No. |
|
|
|
|
|
|
|
| |
Day |
| Lunch |
| Break |
| Night | |||
|
|
|
|
| |||||
|
|
|
|
|
|
|
|
|
|
1 |
| 102 |
| 591 |
| 591 |
| 591 |
|
|
|
|
|
|
|
|
|
|
|
1 |
| 103 |
| 591 |
| 591 |
| 591 |
|
|
|
|
|
|
|
|
|
|
|
2 |
| – |
| – |
| – |
| 591 |
|
|
|
|
|
|
|
|
|
|
|
In this example:
If a call is received at extension 101 and cannot be answered:
a.In day mode: the call will be redirected to extension 102.
b.In lunch/break/night mode: the call will be redirected to the SVM/ESVM card, and a voice message will be recorded to the message box.
If a call is received at extension 301 (operator), the call will only be redirected to the SVM/ESVM card in night mode.
If both FWD and Intercept Routing features are set for an extension, the FWD setting has priority. So, for example, it is possible for extension 101 to temporarily set FWD settings from his extension to forward calls to an SVM/ESVM card even during day mode.
296
Feature Manual | Document Version |
