Panasonic KX-TDA50 ICD Group Features-Log-in/Log-out, Wrap-up, Automatic Call Distribution ACD

9.1.3 ICD Group Features—Log-in/Log-out

Conditions

•Automatic Call Distribution (ACD)

–When a KX-TDA6920, KX-TDA0920 or KX-TDA5920 SD Memory Card for Software Upgrade to Enhanced Version is installed in the PBX, and the distribution type is set to Uniform Call Distribution, it is possible to select whether incoming calls are distributed to idle extensions evenly in order (UCD), or to the extension that has been idle the longest (ACD).

–ACD does not work for PS Ring Groups.

•FWD/DND Extension

System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (→ 4.1.9 DND (Do Not Disturb), → 6.1.6 FWD (Call Forwarding))

•The Group Call Waiting feature cannot be used with the VIP Call feature (→ 9.1.8 ICD Group Features— VIP Call) and/or Wrap-up feature (→ 9.1.3 ICD Group Features—Log-in/Log-out). To use the VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.

PC Programming Manual References

5.1[3-1-1] Trunk Group—TRGSettings—Main— Line Hunting Order

5.12[3-5-1] Incoming Call Distribution Group—Group Settings →Main— Distribution Method

→Main— Call Waiting Distribution

→Miscellaneous— Extension No Answer Redirection Time →Miscellaneous— Maximum No. of Busy Extension

5.15[3-5-3] Incoming Call Distribution Group—Miscellaneous—Options—Longest Idle Distribution (Optional SD Card Required)

5.13[3-5-1] Incoming Call Distribution Group—GroupSettings—MemberList— Delayed Ring

PT Programming Manual References

[621]Incoming Call Distribution Group Delayed Ringing

[624]Incoming Call Distribution Group Distribution Method

[632]Maximum Number of Agents

9.1.3ICD Group Features—Log-in/Log-out

Description

Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions. They can return to the group when they are ready to answer calls.

Wrap-up:

While logged in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all incoming call distribution groups to which the extension belongs will skip the extension so that the extension user can perform necessary tasks such as reporting on the previous call.

Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.

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Feature Manual Document Version 2008-11