Panasonic KX-TDA50 manual Supervisor

9.1.1 ICD GROUP FEATURES

Calls arrive at ICD group 1.

DQueuing Feature Five calls are waiting in the queue. (Calls 4 through 8)

BCall Distribution Calls are distributed using the assigned method.

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FOverflow Feature

a)Sends a busy tone (Busy on Busy), or

b)Redirects to the overflow destination.

EManual Queue Redirection*1 The longest waiting call in a queue can be redirected to the overflow destination by pressing the Hurry-up button.

		Extn.
Supervisor		101
Extension*2
	Extn.
	100

Monitors or controls the status of the ICD group.

Extn.	Extn.	Extn.
102	103	104

AICD Group 1 Floating extension no.: 601

Name: Sales C Agents: 3

Extn.		Extn.
105		105
Logged-in	Logged-out*3

*1

*2

*3

→9.1.6 ICD Group Features—Queuing

→9.1.7 ICD Group Features—Supervisory

→9.1.3 ICD Group Features—Log-in/Log-out

1.Group Call Distribution [→ 9.1.2 ICD Group Features—Group Call Distribution] Incoming calls are distributed using one of the following methods:

Distribution Method

Uniform Call Distribution (UCD)

Priority Hunting

Ring

Description

Calls are distributed evenly to a different extension each time a call is received.

An idle extension is searched for in the specified order, always starting from the same location.

All extensions in the incoming call distribution group ring simultaneously.

2.Queuing Feature [→ 9.1.6 ICD Group Features—Queuing]

If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a preprogrammed number of additional calls can wait in a queue.

While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the waiting callers.

3.VIP Call [→ 9.1.8 ICD Group Features—VIP Call]

It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received in priority order.

4.Overflow Feature [→ 9.1.5 ICD Group Features—Overflow]

Document Version 2008-11 Feature Manual

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