Music on Hold, KX-TDA100/KX-TDA200 | Peerless Industries instruction

1.12 Holding Features

1.12.4 Music on Hold

Description

Music can be played to any party on hold. The following music sources are available:

a)Internal music source

b)External music source

c)Cyclic tone

[KX-TDA100/KX-TDA200]

BGM number (1 or 2) or cyclic tone can be selected for the Music on Hold ( Music on Hold [711]).

BGM numbers are the same as the external music port numbers (e.g., External music port 1 is BGM1.) However BGM2 includes internal music sources 1 and 2 as well as external music port 2. It is possible to choose what music source will be used as BGM2 ( Music Source Selection for BGM (with the KX-TDA15/KX-TDA30)/BGM2 (with the KX-TDA100/KX-TDA200) [710]).

[BGM Number and the Music Source]

BGM No.

Music Source

1External music port 1

2External music port 2/Internal music source 1 or 2

[KX-TDA15/KX-TDA30]

BGM or cyclic tone can be selected for the Music on Hold ( Music on Hold [711]).

BGM includes internal music sources 1, 2 and external music port. It is possible to choose what music source will be used as BGM ( Music Source Selection for BGM (with the KX-TDA15/ KX-TDA30)/BGM2 (with the KX-TDA100/KX-TDA200) [710]).

Conditions

•Hardware Requirement: User-supplied music source

•Volume Control

It is possible to change the volume of an internal and/or external music source.

•It is possible to choose a different music source for each tenant. ( 2.2.3 Tenant Service)

Installation Manual References

Installation Manual

<KX-TDA100/KX-TDA200>

2.11.1Connection of Peripherals <KX-TDA15/KX-TDA30>

6.10.1Connection of Peripherals

136 Feature Guide

Image 136

Peerless Industries manual Music on Hold, KX-TDA100/KX-TDA200, BGM Number and the Music Source BGM No, Volume Control

Contents

KX-TDA15/KX-TDA30 Terms used in this Feature Guide About this Feature GuideAbout the other manuals Installation Manual Trademarks Feature Highlights Networking FeaturesBuilt-in Small Call Centre Features Computer Telephony Integration CTI Features Portable Station PS Features Parallelled Telephone FeaturesPC Phone/PC Console Features Table of Contents 102 113118 130 Optional Device Features 146 Caller ID Features 160Message Features 167 Voice Mail Features 205 Extension Controlling Features 239 Audible Tone Features 245Networking Features 247 278 Programming Instructions 324 Basic Programming 329 COS Programming 346 362 365 List of Abbreviations 367 Revision History 369 Feature Guide Section Call Handling Features Incoming Call Features Incoming Trunk Call FeaturesIncoming Trunk Call Features-SUMMARY Available Networking Type for Each Optional Trunk Card Type DIL Irna Method Flowchart Direct In Line DIL Programming Example of DIL Table Trunk NoCLI Destination Day Lunch Break Night Direct Inward Dialling DID/Direct Dialling In DDI Calling Line Identification CLI Distribution DID/DDI CLI DID/DDI Destination *3Ion No. *1 Name *2 Day Lunch Break Night DID/DDI Number Modification Inter-digit Time Received Destination Explanation Number Multiple Subscriber Number MSN Ringing Service Programming Example of MSN Table for Isdn BRI Port MSN CLIMSN Destination Ion Name Day Lunch Break Night Time Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Intercept Routing Original Destination Available Intercept Destination If the intercept destination cannot receive the call Intercept Routing-Busy/DND on/offIdle Extension Hunting Call Forwarding FWD/Do Not Disturb DND Intercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator tenant/PBX is not assigned Internal Call Features Internal Call Features-SUMMARYFeature Description Details Intercom Call Doorphone Call Programming Example Called Party Caller Internal Call BlockCOS 1 COS 2 COS Incoming Call Features Incoming Call Indication Features Incoming Call Indication Features-SUMMARYLED Tafas LCS Ring Tone Pattern SelectionTRG1 TRG2 Call Waiting DPT Feature Guide References Receiving Group Features Idle Extension HuntingType Description Circular Hunting Terminated Hunting FWD/DND Mode If all the searched extensions are busy Incoming Call Distribution Group Features Incoming Call Distribution Group Features-SUMMARY Overflow Feature Feature Call Queue Control Remote Control The supervisorSupervisory Incoming Monitor Call Forwarding FWD 1.19.2 Flexible Buttons Group Call Distribution UCD Example How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting No Reply Redirection UCD or Priority Hunting Method FWD/DND Extension Queuing Feature Explanation for Queuing Time Table Manual Queue RedirectionHurry-up Button Light Pattern Calls in the Waiting Queue VIP Call 1st 3rd 2nd Priority Overflow Feature Busy on Busy Busy on BusyExample of a Log-in/Log-out Wrap-upLog-in/Log-out and Wrap-up Status Example Log-in/Log-out Button Wrap-up Button Light pattern StatusAutomatic Log-out Log-in/Log-out Monitor Supervisory Feature Incoming Call Queue Monitor Display Other Features while in Monitor Mode Available Extension as a Supervisor ExtensionAvailable Paired DSS Console Accumulation Value Clear Call Forwarding FWD/Do Not Disturb DND Call Forwarding FWD/Do Not Disturb DND FeaturesCall Forwarding FWD/Do Not Disturb DND Light Pattern Status default Mode ChangeWhen in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode Feature Guide References Call Forwarding FWD Type Circumstance All CallsFollow Me Busy General FWD for Trunk Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD FWD to Trunk Trunk Call Duration Boss & Secretary featureMultiple FWD All Calls and Busy No Answer and Busy/No AnswerFollow Me Message Waiting Do Not Disturb DND Answering Features Answering FeaturesAnswering Features-SUMMARY Line Preference-Incoming Prime Line Call Pickup Directed Call PickupGroup Call Pickup Call Pickup applies to Hands-free Answerback Making Call Features Predialling Automatic Extension Release Intercom Call Trunk Call Features Trunk Call Features-SUMMARY Emergency Call Clip Number Notification KX-TDA100/KX-TDA200 only Account Button Account Code EntryVerified Code Entry Dial Type Selection Pulse to Tone Conversion Reverse Circuit Pause Insertion Telephone Company TRS/Barring Smdr Special Carrier Access Code If this PBX is installed behind an existing host PBX Seizing a Line Features Seizing a Line Features-SUMMARYFeature Description Details Line Preference Trunk Access Feature Description Intercom Line Preference-OutgoingIdle Line Line Preference Override Trunk Access Flexible Buttons Basic Calling Memory Dialling Features Memory Dialling FeaturesMemory Dialling Features-SUMMARY Trunk Access by Memory Dialling Valid Input Display while Description EnteringFLASH/RECALL Intercom One-touch Dialling Button One-touch DiallingFull One-touch Dialling KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 only Programming Example Button Desired Number Last Number Redial Automatic RedialInterrupt Redial Outgoing Call Log Display by Redial Button Personal Speed Dialling Speed Dialling-Personal/SystemSystem Speed Dialling Quick Dialling Location No Quick Dialling No Desired Number Hot Line Capable Telephone Busy Line/Busy Party Features Automatic Callback Busy Camp-on Executive Busy Override Executive Busy Override Deny Call Monitor Second Call Notification to Busy Extension Second Call Notification to Busy Extension-SUMMARYOhca OFF Ohca COS Feature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Toll Restriction TRS/Call Barring Barring Features Toll Restriction TRS/Call Barring BarringDenied Code Tables Exception Code Tables TRS/Barring Level Denied Code Tables *1 Exception Code Tables *2 Flowchart Keep the Software UP-TO-DATE with the Latest Data ARS Feature Guide References Budget Management Budget Management for Verified Call Remote Extension Lock Extension LockTRS/Barring Level Dial Tone Transfer Toll Restriction/Call Barring Button Walking COS Walking COS through Disa Verified Code Entry Verified Code Entry through DisaVerified Code PIN Verified Code PIN Lock COS Carrier Selection Procedure Flowchart Automatic Route Selection ARS FeaturesAutomatic Route Selection ARS Programming Procedures Corresponding Description Number Routing Plan AssignmentTime Table Carrier Priority Command Explanation Description Carrier AssignmentAnalogue Line Insert a pause Programming Example Optional Assignment Authorisation Code for a Tenant Authorisation Code for a Trunk GroupItemised Billing Code Dialled Number on the Smdr Hands-free Operation Conversation FeaturesPTs with the Monitor Button Off-hook Monitor Mute Headset Button Headset OperationAnswer/Release Button Data Line Security Explanation of Each Mode FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/Terminate Flash/Recall Time External Feature Access EFAEFA Button Trunk Call Limitation Features Descriptions Connections Parallelled Telephone APT + SLT Installation Manual KX-TDA15 only Calling Party Control CPC Signal Detection Transferring Features Call TransferTransfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Holding Features Call Hold Hold Transfer to Trunk Transfer to Extension Mode Call Park Call Splitting Volume Control Music on HoldKX-TDA100/KX-TDA200 BGM Number and the Music Source BGM No Conference Features Conference FeaturesConference Features-SUMMARY Conference Multiple Party Conversation CO Button Privacy ReleasePrivacy Release Time Paging Features PagingPaging Group Paging Deny 001 002 003 User Group No. *1External Pager Priority Broadcasting Group Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 onlyConference Call DSS SP-PHONE Broadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Optional Device Features Doorphone Call Optional Device Features Door Open Door Open Duration Trunk Answer From Any Station Tafas Pager VolumeFloating Extension Number Background Music BGM BGM-ExternalBGM-External KX-TDA100/KX-TDA200 only Feature Usage Details Direct Inward System Access DisaOutgoing Message OGM Timed Reminder Recording Methods Direct Inward System Access Disa Disa Built-in Automated Attendant Number Disa AA ServiceDisa Security Mode and Available Features Outgoing Message OGM Security Mode Override Available PBX Features with Security Mode OverrideDisa Intercept Routing-Busy/DND Code All Security Trunk Disa Intercept Routing-No Answer Smdr To the next OGM Disa Delayed Answer Time Disa Mute TimeTrunk-to-Trunk Call Duration Tone Detection Installation Manual References Caller ID Features Caller ID Service Features Description Details Calling Line Identification CLI Modification Flowchart Caller ID Table Assignment Caller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Incoming Call Log Call Log ButtonCall Log for Incoming Call Distribution Group Calls Call Log for PS Calls Storing the Call Log Information in Personal Speed Dialling Incoming Call Log Display LockIncoming Call Log Memory Message Features Message WaitingMessage Button Distinctive Dial Tone for Message Waiting SLT Message Waiting Lamp Light Patterns Pattern 11 on Absent Message Type Message Message Example Description System Proprietary Telephone PT Features Fixed Buttons Monitor MessageRedial Auto ANS Button Usage Flexible CO Trunk PF Programmable FeatureFlexible DSS Direct Station Flexible Buttons Or host PBX to access their featuresEFA System Alarm Time ServiceIsdn Service Time Service Switching Customising the Buttons LED Indication APT Light Pattern of the Line Status Buttons Button Trunk StatusLight Light Pattern of the Corresponding Extension Status Button Flashing Light Patterns Display Information Display Item Display Example ConditionMultilingual Display Display Contrast Settings on the Programming Mode Integrated Services Digital Network Isdn Integrated Services Digital Network Isdn Service FeaturesIntegrated Services Digital Network ISDN-SUMMARY DDI ClipColp Colr Mcid Ccbs L1 Active Mode and L2 Data Link Mode TEI Assignment ModeBearer Mode Automatic Isdn Configuration Calling Line Identification Presentation Clip Connected Line Identification Presentation ColpClip Example Colp Example CLIP/COLP Number Calling/Connected Line Identification Restriction CLIR/COLRCOLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button Advice of Charge AOC AOC for Isdn extension Call Forwarding CF-by Isdn P-MP FWDCall Forwarding CF By Isdn P-MP Isdn Call Forwarding FWD Forwarding Calls Call Forwarding CF-by Isdn P-P Call Forwarding CF By Isdn P-P Forwarding Calls Call Hold HOLD-by Isdn Isdn Hold Button Call Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs Isdn Extension 1234 Feature Guide References Isdn Service Access by Keypad Protocol Isdn Service Button 21.1 E1 Line Service KX-TDA100/KX-TDA200 only 21 E1 Line Service Features KX-TDA100/KX- TDA200 onlyDR2 Feature Description Automatic Outgoing ANI NumberANI Incoming ANI 22 T1 Line Service Features KX-TDA100/KX- TDA200 only 22.1 T1 Line Service KX-TDA100/KX-TDA200 onlyLCOT/GCOT/DID/TIE/OPX Lcot Gcot Did Through the PBX. An extension number can be given to Voice Mail Features Voice Mail VM GroupVM Group Type Description VM Dtmf Group VM Dtmf One-touch Voice Mail Feature Access Voice Mail Dtmf Integration System Explanation Dtmf Command Assignment Command DefaultFWD to the VPS Sequence Selection Intercept Routing to the VPS Sequence Selection Parameter Transmitted Command AA Service Mode None DefaultExample of a & b Transferring to a Mailbox of the VPS Listening to a Recorded Message AA Service Dtmf Status Signal and Condition Default Command Status Condition Default Command Voice Mail VM Transfer Button Voice Mail Features Feature Explanation Automatic Configuration-Quick SetupListening to a Recorded Message Direct Mailbox Access Voice Mail DPT Digital Integration Example For did Calls Caller’s Identification Notification to the VPS Did Number Notification to the VPSStatus Notification to the VPS Paging by the VPS Live Call Screening LCS Two-way Recording into the VPS Feature Guide References Portable Station PS Connection Portable Station PS FeaturesHandover Installation Manual References PS Ring Group Programming Example PS RingPS Ring Group Available PS Method Assignment Merit Demerit Details Incoming Calling Multiple PSs SimultaneouslyCall Incoming Call Distribution Group PS Ring Group PS Directory Type Description PS Dialling DirectoryDirectory PBX Extension Dialling PS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Administrative Information Output Features Station Message Detail Recording SmdrSmdr Output Port Smdr Output Data Smdr Format Type and Contents Pattern a 80 digits without call charge informationPattern B 80 digits with call charge information Pattern C 120 digits Number Description Pattern Date TimeExt CO Trunk Outgoing intercom Call Log-in/Log-outStatus ARS dial Caller’s Secret dialling Privacy dialDate order Received call Serial Interface RS-232C Parameters Charge Meter Call Charge Management Total Call ChargeExamples of Call Charge Fee Reference Pay Tone Service KX-TDA100/KX-TDA200 only Call Charge Fee Reference by Charge Reference Button Extension Controlling Features Extension Personal Identification Number PINRemote Extension PIN Clear Extension PIN Display Settings on the Programming Mode Manager Programming Extension Feature Clear Features After Setting Absent Message OffBGM FWD*/DND Walking Extension Timed Reminder To use the voice message featureProgrammable Time Remote Extension Control by User Extension PIN Audible Tone Features Dial Tone Type Description Tone Confirmation ToneConfirmation Tone Patterns Networking Features TIE Line ServiceInterface Explanation PBX Code Method Access with PBX Code Case TRG PBX Code Method Access with PBX Code TIE Line Network Dial Modification Trunk Removed Added Added Group No. Digits From PBX-1 is an extension Trunk-to-TIE Access PBX Code Method Access with PBX Code ExampleTIE Line and Trunk Connection TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG Trunk Group No COS No TRG of Incoming Outgoing Call Programming Example of PBX-2TRG Example Telephone Company PBX-2TRG 1 COS Explanation Case 952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Virtual Private Network VPN Public/Private Discrimination Quick Dialling Extension no. Public no. Other PBX Qsig Network Qsig Network-SUMMARY Qsig Calling Line/Name Identification Presentation CLIP/CNIP Connected Line/Name Identification Presentation COLP/CONPCLIP/CNIP Example COLP/CONP Example CNIP/CONP Name Calling/Connected Name Identification Restriction CNIR/CONR Call Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Completion of Calls to Busy Subscriber CCBS-by Qsig Voice over Internet Protocol VoIP Network Required Programming DeviceFor making a call For receiving a call Computer Telephony Integration CTI Features Computer Telephony Integration CTIFirst Party Call Control Third Party Call Control Application Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features System Configuration-Hardware Extension Port Configuration Class of Service COS System Configuration-SoftwareWalking COS Group User Group Idle Extension Hunting Group Incoming Call Distribution Group VM Group Type Description VM Dtmf Group Tenant Configuration Tenant Member Tenant ServiceSystem Management Tenant-to-Tenant Call Block Example Tenant Programming Example Caller Time Service Switching Mode Type Description Automatic Time ServiceManual Time Table Example Features Using Time ServiceProgramming Examples of DID/DDI Table and DIL Table DID/DDI Time Service Switching Mode Automatic/Manual Button Operator Features Type Description PBX operatorTenant operator Operator Call Manager Features OGM Conditions System Data Control PC Programming Remote Programming Method Description Using a modem Direct AccessUsing an Using an Isdn Installation Manual References System Programming Password Level PT Programming System Data Control Quick Setup Automatic Setup Automatic Time AdjustmentSummer Time Daylight Saving Time Setting Time Information from Telephone Company Feature Guide References Flexible Numbering available while a dial tone is heard Flexible Numbering/Fixed NumberingWith Without Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter Floating Extension TDA30/KX Software Upgrading Data File Storage Area Fault Recovery/Diagnostics Power Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 onlyDC Power Source KX-TDA30 Installation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Password Security IntroductionIntroduction Ways to Programme Installing and Starting the Maintenance Console PC ProgrammingSystem Requirements Operating System PC Programming PC Programming When country/area data do not match PC Programming PT Programming Programming InstructionsRequired Telephone/Extension Buttons and Functions Entering System Programming Mode Administrator LevelProgramming Structure Programming No Option mode Standard modeEntering Characters Option mode for CE model Option mode for GR model Option mode for RU model Example of Entering Characters 002 Basic Programming003 004 005006 008 011 010012 System Programming 100101 102 103 120121 122 123 130131 190 Time 211 5 TRS/Barring/ARS Programming 304320 300 322 321325 352 350331-346 Trunk Programming 400401 402 413 412414 424 422425 427 472 473476 490 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only 491 COS Programming 502503 504 506 505509 512 514515 516 Extension Programming 600602 603 606 620621 622 625 626627 628 632 630641 680 660681 690 691692 699 Resource/Interface Programming 700710 711 720 729KX-TDA100/KX-TDA200 KX-TDA15/KX-TDA30 Disa Security Mode Outgoing Message OGM Name 800 Smdr & Maintenance Programming802 803 804811 812 902 Card Programming910 Section Appendix Capacity of System Resources Capacity of System ResourcesCategory KX-TDA15 KX-TDA30 KX-TDA100/KX Networking Programmer Tones/Ring Tones Tones/Ring Tones Ring Tone Patterns Default List of Abbreviations List of Abbreviations List of Abbreviations New Contents Changed ContentsRevision History KX-TDA100/KX-TDA200 Version Revision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan