1.7 Busy Line/Busy Party Features
1.7.4Second Call Notification to Busy Extension
1.7.4.1Second Call Notification to Busy Extension—SUMMARY
Description
When attempting to call a busy extension (ringing or having a conversation), an extension user can send call waiting indication to the busy extension (Call Waiting). The notification receiving method depends on the called extension’s personal setting and the telephone type:
Notification | Description | Details in |
Receiving Method |
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Call Waiting Tone | Sends the Call Waiting tone to the busy | • 1.7.4.2 Call |
| extension. | Waiting Tone |
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Talk with the busy extension using the | • 1.7.4.3 Off- | |
Announcement | speaker and microphone of the called extension | hook Call |
(OHCA) | while the existing call is made using the handset. | Announcement |
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| (OHCA) |
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Whisper OHCA | Give a message to the busy extension through | • 1.7.4.4 |
| the handset. | Whisper OHCA |
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Conditions
•Each extension user can choose to receive Call Waiting tone, OHCA, Whisper OHCA, or none of these.
•OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension.
•OHCA and Whisper OHCA do not work for some telephone types. In such cases, the Call Waiting tone will be sent to the called extension.
Calling |
| Called Extension’s Call Waiting Mode | ||
Extension’s |
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OFF |
| ON |
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OHCA COS |
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Mode | Cancel | Call Waiting Tone | OHCA | Whisper OHCA |
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Disable | Call Waiting | Call Waiting tone | Call Waiting | Call Waiting tone |
| disabled |
| tone |
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Enable | Call Waiting | Call Waiting tone | OHCA | Whisper OHCA |
| disabled |
| (or Call Waiting | (or Call Waiting |
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| tone) | tone) |
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•The notification receiving methods (Call Waiting tone, OHCA, and Whisper OHCA) are available when the called extension is having a conversation with other party. If not, the calling extension will be kept waiting until the called extension becomes available to receive the notification. Even while waiting, the calling extension will hear a ringback tone.
•If none of these notification receiving methods, Call Waiting tone, OHCA, or Whisper OHCA is set at the called party, the caller will hear reorder tone.
Feature Guide
97
