Peerless Industries KX-TDA30, KX-TDA100, KX-TDA15, KX-TDA200 manual Overflow Feature

1.2 Receiving Group Features

Calls arriving at incoming call

distribution group 1.

F Overflow Feature

9

8

a) Sends a busy tone (Busy on Busy), or

b) Redirects to the overflow destination.

7

D Queuing Feature

6

5

Five calls are

waiting in a queue.

4

E Manual Queue Redirection *10

The longest waiting call in a queue

B Group Call Distribution

3

can be redirected to the overflow

Calls are distributed by the

2

destination by pressing the Hurry-up

button. The button shows the Hurry-

assigned method.

1

up status.

(Only three extensions

[agents] can answer the

call for C Busy on Busy.)

*11

Supervisor Extension

Extn.

Extn.

Extn.

Extn.

Extn.

Extn.

Extn.

100

101

102

103

104

105

105

Monitors or controls the

A Incoming Call

Log-in

Log-out *12

incoming call distribution

Distribution Group 1

(Floating extension no.: 290,

group status.

Name: Sales)

*10:

1.2.2.3 Queuing Feature

*11:

1.2.2.7 Supervisory Feature

*12:

1.2.2.6 Log-in/Log-out

1.Group Call Distribution [ 1.2.2.2 Group Call Distribution] Incoming calls are distributed using one of the following methods:

Distribution Method	Description
Uniform Call	Calls go to a different extension uniformly each time a call
Distribution (UCD)	is received.
Priority Hunting	An idle extension is searched in the specified order.
Ring	All extensions in the incoming call distribution group ring
	simultaneously.

2.Queuing Feature [ 1.2.2.3 Queuing Feature]

If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a preprogrammed number of additional calls can wait in a queue.

While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the waiting callers.

3.VIP Call [ 1.2.2.4 VIP Call]

It is possible to assign a priority to incoming call distribution groups so that an incoming

Feature Guide

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