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| 1.2 Receiving Group Features | ||||
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| Calls arriving at incoming call |
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| distribution group 1. |
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| F Overflow Feature |
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| 9 |
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| 8 |
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| a) Sends a busy tone (Busy on Busy), or | ||||||||
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| b) Redirects to the overflow destination. | |||||||||
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| 7 |
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| D Queuing Feature |
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| 6 |
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| 5 |
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| Five calls are |
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| waiting in a queue. |
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| 4 |
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| E Manual Queue Redirection *10 | ||||||||||||
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| The longest waiting call in a queue | |||||||
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| B Group Call Distribution |
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| can be redirected to the overflow | ||||||||||||||||
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| Calls are distributed by the | 2 |
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| destination by pressing the | |||||||||||||||||
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| button. The button shows the Hurry- | |||||||||||||||||||
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| assigned method. |
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| 1 |
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| up status. |
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| (Only three extensions |
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| [agents] can answer the |
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| call for C Busy on Busy.) |
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| *11 |
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Supervisor Extension |
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| Extn. |
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| Extn. |
| Extn. |
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| Extn. |
| Extn. |
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| Extn. |
| Extn. |
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| 100 |
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| 101 |
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Monitors or controls the | A Incoming Call |
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incoming call distribution | Distribution Group 1 |
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(Floating extension no.: 290, |
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group status. |
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| Name: Sales) |
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*10: |
| 1.2.2.3 Queuing Feature |
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*11: |
| 1.2.2.7 Supervisory Feature |
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*12: |
| 1.2.2.6 |
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1.Group Call Distribution [ 1.2.2.2 Group Call Distribution] Incoming calls are distributed using one of the following methods:
Distribution Method | Description |
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Uniform Call | Calls go to a different extension uniformly each time a call |
Distribution (UCD) | is received. |
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Priority Hunting | An idle extension is searched in the specified order. |
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Ring | All extensions in the incoming call distribution group ring |
| simultaneously. |
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2.Queuing Feature [ 1.2.2.3 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the waiting callers.
3.VIP Call [ 1.2.2.4 VIP Call]
It is possible to assign a priority to incoming call distribution groups so that an incoming
Feature Guide
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