Peerless Industries KX-TDA100, KX-TDA15, KX-TDA200 manual Overflow Feature, Available Destination

1.2 Receiving Group Features

1.2.2.5Overflow Feature

Description

When waiting calls exceed the waiting queue capacity ( Queuing Call Capacity [628]), they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features:

1)Intercept Routing—Overflow in an Incoming Call Distribution Group

2)Busy on Busy

1.Intercept Routing—Overflow in an Incoming Call Distribution Group

The Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:

a)There is no space in the waiting queue.

b)The Queuing Time Table is not assigned and there are no extensions logged-in.

c)An Overflow command is assigned to the Queuing Time Table.

d)The Overflow time ( Overflow Time [626]) expires.

e)Manual Queue Redirection is performed.

[Available Destination]

The overflow destinations can be assigned for each incoming call distribution group and each time mode (day/lunch/break/night) ( 2.2.4 Time Service). The two different destinations can be assigned, one for the a) and b) ( Destination When All Busy [627]), and one for c), d), and e) ( Destination for Overflow Time Expiration [625]).

Destination Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

52

Feature Guide