![](/images/new-backgrounds/1309163/309163103x1.webp)
1.2 Receiving Group Features
1.2.2.5Overflow Feature
Description
When waiting calls exceed the waiting queue capacity ( Queuing Call Capacity [628]), they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features:
1)Intercept
2)Busy on Busy
1.Intercept
The Intercept
a)There is no space in the waiting queue.
b)The Queuing Time Table is not assigned and there are no extensions
c)An Overflow command is assigned to the Queuing Time Table.
d)The Overflow time ( Overflow Time [626]) expires.
e)Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode (day/lunch/break/night) ( 2.2.4 Time Service). The two different destinations can be assigned, one for the a) and b) (
Destination When All Busy [627]), and one for c), d), and e) (
Destination for Overflow Time Expiration [625]).
Destination | Availability |
Wired Extension (PT/SLT/ISDN
PS
Incoming Call Distribution Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analogue/ISDN Remote Maintenance
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. +
Phone no.
Other PBX Extension (TIE with no PBX Code)
Other PBX Extension (TIE with PBX Code)
52