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1.2 Receiving Group Features
1.2.2.7Supervisory Feature
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a
Feature | Description |
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Incoming Call Queue | The supervisor extension can monitor the status of an incoming |
Monitor | call distribution group with the display. |
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| Monitor: The supervisor extension can monitor the |
Monitor and Remote | status of the incoming call distribution group members through the |
Control | corresponding DSS button light. |
| Remote Control: The supervisor extension can change the status |
| of the members by pressing the corresponding DSS button. |
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[Example]
<Incoming Call Queue Monitor Display>
31 Jan. 08:13AM FRI 250:Sales Section Waiting Calls Now :00006 Max. Waiting Time :05'10
EXIT | LOG |
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---Date and time
---Floating extension number/name of incoming call distribution group
---The number of queuing calls
---The longest queuing time
Since 29 JAN. 09:10AM | ||
Total Calls | :00996 | |
Overflow Calls | :00131 | |
Lost Calls | :00039 | |
Average Waiting | :02'12 | |
EXIT | CLEAR |
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31 Jan. 08:13AM FRI 250:Sales Section Waiting Calls Now :00006
Max. Waiting Time :05'10 With
EXIT
Log-in/Log-out Monitor
DSS buttons of the incoming call distribution group members show their status.
Light pattern |
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Green on |
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Slow Green Flashing |
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Red on |
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Off |
| Extension in another |
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| incoming call distribution |
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| group |
Status | Light pattern |
Red on |
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