Installation Manual | Peerless Industries KX-TDA30, KX-TDA100

1.29 Computer Telephony Integration (CTI) Features

Conditions

•Application Programming Interface (API)/Protocol

The following interface is required for First Party Call Control and Third Party Call Control:

Type		API/Protocol

First Party Call	•	ECMA CSTA Phase 3
Control

Third Party Call	•	ECMA CSTA Phase 3
Control	•	TAPI 2.1
	•	TAPI 2.1

•The operating system of PC or Server PC required for First Party Call Control or Third Party Call Control depends on your CTI application software. For details, refer to the manual for your CTI application software.

•One Server PC can be connected per PBX.

Installation Manual References

Installation Manual

<KX-TDA100/KX-TDA200>

2.3.1MPR Card

2.6.6CTI-LINK Card

2.7.4First Party Call Control CTI Connection

2.11.1Connection of Peripherals <KX-TDA15/KX-TDA30>

6.6.4First Party Call Control CTI Connection

6.10.1Connection of Peripherals

Feature Guide

279

Image 279

Peerless Industries KX-TDA30, KX-TDA100, KX-TDA15 manual Application Programming Interface API/Protocol, Installation Manual

Contents

KX-TDA15/KX-TDA30 About this Feature Guide Terms used in this Feature GuideAbout the other manuals Trademarks Installation Manual Computer Telephony Integration CTI Features Feature HighlightsNetworking Features Built-in Small Call Centre Features Parallelled Telephone Features Portable Station PS FeaturesPC Phone/PC Console Features Table of Contents 130 102113 118 Voice Mail Features 205 Optional Device Features 146Caller ID Features 160 Message Features 167 278 Extension Controlling Features 239Audible Tone Features 245 Networking Features 247 Programming Instructions 324 Basic Programming 329 COS Programming 346 365 362 Revision History 369 List of Abbreviations 367 Feature Guide Section Call Handling Features Available Networking Type for Each Optional Trunk Card Type Incoming Call FeaturesIncoming Trunk Call Features Incoming Trunk Call Features-SUMMARY DIL Irna Direct In Line DIL Method Flowchart Destination Day Lunch Break Night Programming Example of DIL TableTrunk No CLI Calling Line Identification CLI Distribution Direct Inward Dialling DID/Direct Dialling In DDI DID/DDI Number Modification DID/DDI CLIDID/DDI Destination *3 Ion No. *1 Name *2 Day Lunch Break Night Received Destination Explanation Number Inter-digit Time Multiple Subscriber Number MSN Ringing Service Ion Name Day Lunch Break Night Programming Example of MSN Table for Isdn BRI PortMSN CLI MSN Destination Time Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Original Destination Available Intercept Destination Intercept Routing Intercept Routing-Busy/DND on/off If the intercept destination cannot receive the callIdle Extension Hunting Call Forwarding FWD/Do Not Disturb DND Intercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator tenant/PBX is not assigned Doorphone Call Internal Call FeaturesInternal Call Features-SUMMARY Feature Description Details Intercom Call Internal Call Block Programming Example Called Party CallerCOS 1 COS 2 COS Incoming Call Features Tafas Incoming Call Indication FeaturesIncoming Call Indication Features-SUMMARY LED Ring Tone Pattern Selection LCSTRG1 TRG2 DPT Call Waiting Feature Guide References Terminated Hunting Receiving Group FeaturesIdle Extension Hunting Type Description Circular Hunting If all the searched extensions are busy FWD/DND Mode Incoming Call Distribution Group Features-SUMMARY Incoming Call Distribution Group Features Overflow Feature Monitor Feature Call QueueControl Remote Control The supervisor Supervisory Incoming Call Forwarding FWD 1.19.2 Flexible Buttons UCD Group Call Distribution How the Group Call Waiting Feature Activates ExampleICD Group Button for Group Call Waiting FWD/DND Extension No Reply Redirection UCD or Priority Hunting Method Queuing Feature Light Pattern Calls in the Waiting Queue Explanation for Queuing Time TableManual Queue Redirection Hurry-up Button 1st 3rd 2nd Priority VIP Call Overflow Feature Busy on Busy Busy on BusyExample of a Log-in/Log-out Button Log-in/Log-outWrap-up Log-in/Log-out and Wrap-up Status Example Log-in/Log-out Monitor Wrap-up ButtonLight pattern Status Automatic Log-out Incoming Call Queue Monitor Display Supervisory Feature Accumulation Value Clear Other Features while in Monitor ModeAvailable Extension as a Supervisor Extension Available Paired DSS Console Call Forwarding FWD/Do Not Disturb DND Features Call Forwarding FWD/Do Not Disturb DNDCall Forwarding FWD/Do Not Disturb DND When in FWD/DND Cycle Switch Mode Light Pattern Status defaultMode Change When in FWD/DND Setting Mode Feature Guide References Busy Call Forwarding FWDType Circumstance All Calls Follow Me FWD to Trunk GeneralFWD for Trunk Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWD Boss & Secretary feature Trunk Call DurationMultiple FWD Message Waiting All Calls and BusyNo Answer and Busy/No Answer Follow Me Do Not Disturb DND Answering Features Answering FeaturesAnswering Features-SUMMARY Prime Line Line Preference-Incoming Call Pickup applies to Call PickupDirected Call Pickup Group Call Pickup Hands-free Answerback Predialling Making Call Features Automatic Extension Release Intercom Call Trunk Call Features-SUMMARY Trunk Call Features Clip Number Notification KX-TDA100/KX-TDA200 only Emergency Call Account Code Entry Account ButtonVerified Code Entry Pulse to Tone Conversion Dial Type Selection Reverse Circuit Pause Insertion Telephone Company Smdr TRS/Barring If this PBX is installed behind an existing host PBX Special Carrier Access Code Trunk Access Seizing a Line FeaturesSeizing a Line Features-SUMMARY Feature Description Details Line Preference Line Preference Override Feature Description IntercomLine Preference-Outgoing Idle Line Trunk Access Flexible Buttons Basic Calling Memory Dialling Features Memory Dialling FeaturesMemory Dialling Features-SUMMARY Intercom Trunk Access by Memory DiallingValid Input Display while Description Entering FLASH/RECALL One-touch Dialling One-touch Dialling ButtonFull One-touch Dialling Programming Example Button Desired Number KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 only Outgoing Call Log Display by Redial Button Last Number RedialAutomatic Redial Interrupt Redial Speed Dialling-Personal/System Personal Speed DiallingSystem Speed Dialling Location No Quick Dialling No Desired Number Quick Dialling Capable Telephone Hot Line Automatic Callback Busy Camp-on Busy Line/Busy Party Features Executive Busy Override Deny Executive Busy Override Call Monitor OFF Ohca COS Second Call Notification to Busy ExtensionSecond Call Notification to Busy Extension-SUMMARY Ohca Feature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Exception Code Tables Toll Restriction TRS/Call Barring Barring FeaturesToll Restriction TRS/Call Barring Barring Denied Code Tables Denied Code Tables *1 Exception Code Tables *2 TRS/Barring Level Flowchart ARS Keep the Software UP-TO-DATE with the Latest Data Feature Guide References Budget Management for Verified Call Budget Management Extension Lock Remote Extension LockTRS/Barring Level Toll Restriction/Call Barring Button Dial Tone Transfer Walking COS through Disa Walking COS Verified Code PIN Lock Verified Code EntryVerified Code Entry through Disa Verified Code PIN COS Automatic Route Selection ARS Features Carrier Selection Procedure FlowchartAutomatic Route Selection ARS Programming Procedures Carrier Priority Corresponding Description NumberRouting Plan Assignment Time Table Programming Example Command Explanation DescriptionCarrier Assignment Analogue Line Insert a pause Dialled Number on the Smdr Optional Assignment Authorisation Code for a TenantAuthorisation Code for a Trunk Group Itemised Billing Code Conversation Features Hands-free OperationPTs with the Monitor Button Off-hook Monitor Mute Headset Operation Headset ButtonAnswer/Release Button Data Line Security Flash/Recall/Terminate Explanation of Each ModeFLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall Mode External Feature Access EFA Flash/Recall TimeEFA Button Trunk Call Limitation Parallelled Telephone Features Descriptions Connections APT + SLT KX-TDA15 only Installation Manual Calling Party Control CPC Signal Detection Available destination Destination Transferring FeaturesCall Transfer Transfer Recall for Call Transfer without Announcement One-touch Transfer Call Hold Holding Features Mode Hold Transfer to Trunk Transfer to Extension Call Park Call Splitting BGM Number and the Music Source BGM No Volume ControlMusic on Hold KX-TDA100/KX-TDA200 Conference Features Conference FeaturesConference Features-SUMMARY Conference Multiple Party Conversation Privacy Release CO ButtonPrivacy Release Time Paging Deny Paging FeaturesPaging Paging Group User Group No. *1 001 002 003External Pager Priority Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 only Broadcasting GroupConference Call SP-PHONE DSS Broadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Doorphone Call Optional Device Features Optional Device Features Door Open Duration Door Open Pager Volume Trunk Answer From Any Station TafasFloating Extension Number KX-TDA100/KX-TDA200 only Background Music BGMBGM-External BGM-External Timed Reminder Feature Usage Details Direct Inward SystemAccess Disa Outgoing Message OGM Recording Methods Outgoing Message OGM Direct Inward System Access DisaDisa Built-in Automated Attendant Number Disa AA Service Disa Security Mode and Available Features Code All Security Trunk Security Mode OverrideAvailable PBX Features with Security Mode Override Disa Intercept Routing-Busy/DND Smdr Disa Intercept Routing-No Answer To the next OGM Tone Detection Disa Delayed Answer TimeDisa Mute Time Trunk-to-Trunk Call Duration Installation Manual References Caller ID Caller ID Features Identification CLI Service Features Description Details Calling Line Caller ID Table Assignment Modification Flowchart Caller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log for PS Calls Incoming Call LogCall Log Button Call Log for Incoming Call Distribution Group Calls Incoming Call Log Display Lock Storing the Call Log Information in Personal Speed DiallingIncoming Call Log Memory Distinctive Dial Tone for Message Waiting Message FeaturesMessage Waiting Message Button SLT Message Waiting Lamp Light Patterns Pattern 11 on Type Message Message Example Description System Absent Message Fixed Buttons Proprietary Telephone PT Features Auto ANS MonitorMessage Redial PF Programmable Feature Button Usage Flexible CO TrunkFlexible DSS Direct Station Or host PBX to access their features Flexible ButtonsEFA Time Service Switching System AlarmTime Service Isdn Service Customising the Buttons APT LED Indication Light Pattern of the Corresponding Extension Status Button Light Pattern of the Line Status ButtonsButton Trunk Status Light Flashing Light Patterns Display Contrast Display InformationDisplay Item Display Example Condition Multilingual Display Settings on the Programming Mode Integrated Services Digital Network Isdn Service Features Integrated Services Digital Network IsdnIntegrated Services Digital Network ISDN-SUMMARY Colr DDIClip Colp Ccbs Mcid Automatic Isdn Configuration L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer Mode Colp Example Calling Line Identification Presentation ClipConnected Line Identification Presentation Colp Clip Example Clir Button and Colr Button CLIP/COLP NumberCalling/Connected Line Identification Restriction CLIR/COLR COLP/CLIR/COLR Assignment for Each Port AOC for Isdn extension Advice of Charge AOC Isdn Call Forwarding CF-by Isdn P-MPFWD Call Forwarding CF By Isdn P-MP Call Forwarding FWD Forwarding Calls Call Forwarding CF By Isdn P-P Call Forwarding CF-by Isdn P-P Forwarding Calls Isdn Hold Button Call Hold HOLD-by Isdn Call Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs 1234 Isdn Extension Feature Guide References Isdn Service Button Isdn Service Access by Keypad Protocol 21 E1 Line Service Features KX-TDA100/KX- TDA200 only 21.1 E1 Line Service KX-TDA100/KX-TDA200 onlyDR2 Incoming ANI Feature DescriptionAutomatic Outgoing ANI Number ANI Lcot Gcot Did 22 T1 Line Service Features KX-TDA100/KX- TDA200 only22.1 T1 Line Service KX-TDA100/KX-TDA200 only LCOT/GCOT/DID/TIE/OPX Through the PBX. An extension number can be given to VM Dtmf Group Voice Mail FeaturesVoice Mail VM Group VM Group Type Description VM Dtmf One-touch Voice Mail Feature Access System Explanation Voice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Dtmf Command AssignmentCommand Default FWD to the VPS Sequence Selection Transferring to a Mailbox of the VPS Parameter Transmitted Command AA Service ModeNone Default Example of a & b Listening to a Recorded Message Dtmf Status Signal and Condition Default Command AA Service Voice Mail VM Transfer Button Status Condition Default Command Voice Mail Features Voice Mail DPT Digital Integration Feature ExplanationAutomatic Configuration-Quick Setup Listening to a Recorded Message Direct Mailbox Access Example For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPS Two-way Recording into the VPS Live Call Screening LCS Feature Guide References Portable Station PS Features Portable Station PS ConnectionHandover Installation Manual References Available PS PS Ring GroupProgramming Example PS Ring PS Ring Group Calling Multiple PSs Simultaneously Method Assignment Merit Demerit Details IncomingCall Incoming Call Distribution Group PS Ring Group PBX Extension Dialling PS DirectoryType Description PS Dialling Directory Directory PS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Smdr Output Data Administrative Information Output FeaturesStation Message Detail Recording Smdr Smdr Output Port Pattern C 120 digits Smdr Format Type and ContentsPattern a 80 digits without call charge information Pattern B 80 digits with call charge information CO Trunk Number Description Pattern DateTime Ext Caller’s Outgoing intercomCall Log-in/Log-out Status ARS dial Received call Secret diallingPrivacy dial Date order Serial Interface RS-232C Parameters Charge Meter Total Call Charge Call Charge ManagementExamples of Call Charge Fee Reference Call Charge Fee Reference by Charge Reference Button Pay Tone Service KX-TDA100/KX-TDA200 only Extension PIN Display Extension Controlling FeaturesExtension Personal Identification Number PIN Remote Extension PIN Clear Settings on the Programming Mode Manager Programming FWD*/DND Extension Feature ClearFeatures After Setting Absent Message Off BGM Walking Extension To use the voice message feature Timed ReminderProgrammable Time Extension PIN Remote Extension Control by User Dial Tone Audible Tone Features Confirmation Tone Type Description ToneConfirmation Tone Patterns Explanation Networking FeaturesTIE Line Service Interface Case PBX Code Method Access with PBX Code TRG PBX Code Method Access with PBX Code TIE Line Network Added Group No. Digits Dial Modification Trunk Removed Added From PBX-1 is an extension PBX Code Method Access with PBX Code Example Trunk-to-TIE AccessTIE Line and Trunk Connection TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG Programming Example of PBX-2 Trunk Group No COS No TRG of Incoming Outgoing CallTRG Explanation Case Example Telephone CompanyPBX-2 TRG 1 COS 952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Public/Private Discrimination Virtual Private Network VPN Quick Dialling Extension no. Public no. Other PBX Qsig Network-SUMMARY Qsig Network Qsig COLP/CONP Example Calling Line/Name Identification Presentation CLIP/CNIPConnected Line/Name Identification Presentation COLP/CONP CLIP/CNIP Example Calling/Connected Name Identification Restriction CNIR/CONR CNIP/CONP Name Call Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Qsig Completion of Calls to Busy Subscriber CCBS-by For receiving a call Voice over Internet Protocol VoIP NetworkRequired Programming Device For making a call Third Party Call Control Computer Telephony Integration CTI FeaturesComputer Telephony Integration CTI First Party Call Control Application Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features Extension Port Configuration System Configuration-Hardware System Configuration-Software Class of Service COSWalking COS User Group Group Incoming Call Distribution Group Idle Extension Hunting Group Type Description VM Dtmf Group VM Group Tenant Service Tenant Configuration Tenant MemberSystem Management Example Tenant Tenant-to-Tenant Call Block Programming Example Caller Time Service Time Service Switching Mode Type Description AutomaticManual Features Using Time Service Time Table ExampleProgramming Examples of DID/DDI Table and DIL Table DID/DDI Time Service Switching Mode Automatic/Manual Button Operator Call Operator FeaturesType Description PBX operator Tenant operator OGM Manager Features Conditions PC Programming System Data Control Using an Isdn Remote Programming Method Description Using a modemDirect Access Using an Installation Manual References PT Programming System Programming Password Level System Data Control Quick Setup Time Information from Telephone Company Automatic SetupAutomatic Time Adjustment Summer Time Daylight Saving Time Setting Feature Guide References Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heardWith Without Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter TDA30/KX Floating Extension Data File Storage Area Software Upgrading KX-TDA30 Fault Recovery/DiagnosticsPower Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only DC Power Source Installation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Ways to Programme Password SecurityIntroduction Introduction Operating System Installing and Starting the Maintenance ConsolePC Programming System Requirements PC Programming PC Programming When country/area data do not match PC Programming Buttons and Functions PT ProgrammingProgramming Instructions Required Telephone/Extension Programming No Entering System Programming ModeAdministrator Level Programming Structure Standard mode Option modeEntering Characters Option mode for GR model Option mode for CE model Example of Entering Characters Option mode for RU model Basic Programming 002003 008 004005 006 010 011012 102 System Programming100 101 122 103120 121 190 123130 131 Time 211 300 5 TRS/Barring/ARS Programming304 320 321 322325 350 352331-346 402 Trunk Programming400 401 412 413414 422 424425 427 490 472473 476 491 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only 504 COS Programming502 503 505 506509 516 512514 515 603 Extension Programming600 602 622 606620 621 628 625626 627 630 632641 660 680681 699 690691 692 711 Resource/Interface Programming700 710 KX-TDA15/KX-TDA30 720729 KX-TDA100/KX-TDA200 Outgoing Message OGM Name Disa Security Mode Smdr & Maintenance Programming 800802 812 803804 811 Card Programming 902910 Section Appendix KX-TDA15 KX-TDA30 KX-TDA100/KX Capacity of System ResourcesCapacity of System Resources Category Networking Programmer Tones/Ring Tones Tones/Ring Tones Ring Tone Patterns Default List of Abbreviations List of Abbreviations List of Abbreviations KX-TDA100/KX-TDA200 Version New ContentsChanged Contents Revision History Revision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan