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1.2 Receiving Group Features
1.2.2.2Group Call Distribution
Description
The Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the distribution method until a preprogrammed number of extensions (agents) ( Maximum Number of Agents [632]) are available to accept a call. When incoming calls exceed the number, the calls enter a queue (
1.2.2.3 Queuing Feature).
1.Distribution Method
There are three distribution methods which can be assigned to each incoming call distribution group ( Incoming Call Distribution Group Distribution Method [624]).
Distribution |
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| Description |
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Method |
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Uniform Call | Calls go to a different extension uniformly each time a call is | ||||||||||||||||||||||||
Distribution | received. Extensions are hunted in a circular way in the | ||||||||||||||||||||||||
(UCD) | preprogrammed order for the group, starting at the extension after | ||||||||||||||||||||||||
| the extension which received the last call. |
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| Extn. |
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| Extn. |
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| A |
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| B |
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| Received | Starts searching from |
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| the last call. | extn. B. (Skips extn. A.) |
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Priority Hunting An idle extension is searched for using the preprogrammed order | |||||||||||||||||||||||||
| for the group. |
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| 1st Priority | 2nd Priority | 3rd .... |
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Always starts searching from the first assigned extension.
Ring | All extensions in the group ring simultaneously. | |||||||||||||
| Delayed Ringing: |
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| Delayed ringing or no ringing can be programmed for each | |||||||||||||
| extension in the group ( | Incoming Call Distribution Group | ||||||||||||
| Delayed Ringing [621]). The call can be answered by pressing the | |||||||||||||
| flashing button even if no ring or a delayed time is set. | |||||||||||||
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| Extn. |
| Extn. |
| Extn. |
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| Rings immediately simultaneously. | Delayed Ringing: | ||||||||||||
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| Rings after a | |||
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| specified time delay. |
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