Peerless Industries KX-TDA200, KX-TDA100, KX-TDA15, KX-TDA30 manual Group Call Distribution, Ucd

1.2 Receiving Group Features

1.2.2.2Group Call Distribution

Description

The Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the distribution method until a preprogrammed number of extensions (agents) ( Maximum Number of Agents [632]) are available to accept a call. When incoming calls exceed the number, the calls enter a queue ( 1.2.2.3 Queuing Feature).

1.Distribution Method

There are three distribution methods which can be assigned to each incoming call distribution group ( Incoming Call Distribution Group Distribution Method [624]).

Distribution				Description
Method
Uniform Call	Calls go to a different extension uniformly each time a call is
Distribution	received. Extensions are hunted in a circular way in the
(UCD)	preprogrammed order for the group, starting at the extension after
	the extension which received the last call.
		Extn.	Extn.			Extn.	Extn.
		A		B		C	D
	Received		Starts searching from
	the last call.		extn. B. (Skips extn. A.)
Priority Hunting An idle extension is searched for using the preprogrammed order
	for the group.
	1st Priority		2nd Priority		3rd ....
		Extn.		Extn.		Extn.	Extn.
		A		B		C	D

Always starts searching from the first assigned extension.

Ring	All extensions in the group ring simultaneously.
	Delayed Ringing:
	Delayed ringing or no ringing can be programmed for each
	extension in the group (			Incoming Call Distribution Group
	Delayed Ringing [621]). The call can be answered by pressing the
	flashing button even if no ring or a delayed time is set.
		Extn.	Extn.		Extn.		Extn.
		A	B		C		D
	Rings immediately simultaneously.					Delayed Ringing:
						Rings after a
						specified time delay.

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Feature Guide