Queuing Feature | Peerless Industries KX-TDA15, KX-TDA100, KX-TDA200

1.2 Receiving Group Features

1.2.2.3Queuing Feature

Description

When a preprogrammed number of extensions ( Maximum Number of Agents [632]) in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can be in the waiting queue is programmable ( Queuing Call Capacity [628]).

While calls are waiting in the queue, the calls are handled by the Queuing Time Table ( Queuing Time Table [630]), which can be assigned for each time mode (day/lunch/break/night) ( 2.2.4 Time Service). Each Queuing Time Table has a specified number of sequences. The following procedures are provided to make up a Queuing Time Table:

[Procedure Table]

Command

Description

Condition

OGM a

An outgoing message (OGM) a

After the outgoing message (OGM),

(01–64 [with the KX-TDA100/KX-

Music on Hold will be sent and redirects

TDA200] or 01–32 [with the KX-

to the next sequence.

TDA15/KX-TDA30]) is sent to the

caller.

b ⋅

5 s

Puts the caller in the waiting

If an outgoing message (OGM) has not

queue for b (01–16) ⋅ 5 seconds.

been sent to the caller, the caller hears

a ringback tone.

If an outgoing message (OGM) has

been sent to the caller, the caller hears

Music on Hold.

Sequence c

Redirects to sequence c (01–16).

None

Overflow

Redirects to overflow destination.

None

Disconnect

Disconnects the line.

None

None

Redirects to the next sequence.

If assigned on sequence 01, the

(No command)

Queuing Time Table will not be

activated.

[Programming Example of Queuing Time Table]

Queuing

Sequence*1

Time

Sequence

Sequence

Sequence

Sequence

Sequence

Table

...

No.

01

02

03

04

16*2

01

OGM 01

6 ⋅ 5 s

OGM 03

Overflow

02

03

:

:

:

:

:

:

:

*1:

Sequences in Queuing Time Table [631]

*2: The call will be disconnected if the destination is not determined after sequence 16.

Feature Guide

49

Image 49

Peerless Industries KX-TDA15, KX-TDA100, KX-TDA200, KX-TDA30 manual Queuing Feature

Contents

KX-TDA15/KX-TDA30 Terms used in this Feature Guide About this Feature GuideAbout the other manuals Trademarks Installation Manual Networking Features Feature HighlightsBuilt-in Small Call Centre Features Computer Telephony Integration CTI Features Portable Station PS Features Parallelled Telephone FeaturesPC Phone/PC Console Features Table of Contents 113 102118 130 Caller ID Features 160 Optional Device Features 146Message Features 167 Voice Mail Features 205 Audible Tone Features 245 Extension Controlling Features 239Networking Features 247 278 Programming Instructions 324 Basic Programming 329 COS Programming 346 365 362 Revision History 369 List of Abbreviations 367 Feature Guide Section Call Handling Features Incoming Trunk Call Features Incoming Call FeaturesIncoming Trunk Call Features-SUMMARY Available Networking Type for Each Optional Trunk Card Type DIL Irna Direct In Line DIL Method Flowchart Trunk No Programming Example of DIL TableCLI Destination Day Lunch Break Night Calling Line Identification CLI Distribution Direct Inward Dialling DID/Direct Dialling In DDI DID/DDI Destination *3 DID/DDI CLIIon No. *1 Name *2 Day Lunch Break Night DID/DDI Number Modification Received Destination Explanation Number Inter-digit Time Multiple Subscriber Number MSN Ringing Service MSN CLI Programming Example of MSN Table for Isdn BRI PortMSN Destination Ion Name Day Lunch Break Night Time Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Original Destination Available Intercept Destination Intercept Routing If the intercept destination cannot receive the call Intercept Routing-Busy/DND on/offIdle Extension Hunting Call Forwarding FWD/Do Not Disturb DND Intercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator tenant/PBX is not assigned Internal Call Features-SUMMARY Internal Call FeaturesFeature Description Details Intercom Call Doorphone Call Programming Example Called Party Caller Internal Call BlockCOS 1 COS 2 COS Incoming Call Features Incoming Call Indication Features-SUMMARY Incoming Call Indication FeaturesLED Tafas LCS Ring Tone Pattern SelectionTRG1 TRG2 DPT Call Waiting Feature Guide References Idle Extension Hunting Receiving Group FeaturesType Description Circular Hunting Terminated Hunting If all the searched extensions are busy FWD/DND Mode Incoming Call Distribution Group Features-SUMMARY Incoming Call Distribution Group Features Overflow Feature Control Remote Control The supervisor Feature Call QueueSupervisory Incoming Monitor Call Forwarding FWD 1.19.2 Flexible Buttons UCD Group Call Distribution Example How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting FWD/DND Extension No Reply Redirection UCD or Priority Hunting Method Queuing Feature Manual Queue Redirection Explanation for Queuing Time TableHurry-up Button Light Pattern Calls in the Waiting Queue 1st 3rd 2nd Priority VIP Call Overflow Feature Busy on Busy Busy on BusyExample of a Wrap-up Log-in/Log-outLog-in/Log-out and Wrap-up Status Example Log-in/Log-out Button Light pattern Status Wrap-up ButtonAutomatic Log-out Log-in/Log-out Monitor Incoming Call Queue Monitor Display Supervisory Feature Available Extension as a Supervisor Extension Other Features while in Monitor ModeAvailable Paired DSS Console Accumulation Value Clear Call Forwarding FWD/Do Not Disturb DND Call Forwarding FWD/Do Not Disturb DND FeaturesCall Forwarding FWD/Do Not Disturb DND Mode Change Light Pattern Status defaultWhen in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode Feature Guide References Type Circumstance All Calls Call Forwarding FWDFollow Me Busy FWD for Trunk Calls/Intercom Calls GeneralFWD from Incoming Call Distribution Group Group FWD FWD to Trunk Trunk Call Duration Boss & Secretary featureMultiple FWD No Answer and Busy/No Answer All Calls and BusyFollow Me Message Waiting Do Not Disturb DND Answering Features Answering FeaturesAnswering Features-SUMMARY Prime Line Line Preference-Incoming Directed Call Pickup Call PickupGroup Call Pickup Call Pickup applies to Hands-free Answerback Predialling Making Call Features Automatic Extension Release Intercom Call Trunk Call Features-SUMMARY Trunk Call Features Clip Number Notification KX-TDA100/KX-TDA200 only Emergency Call Account Button Account Code EntryVerified Code Entry Pulse to Tone Conversion Dial Type Selection Reverse Circuit Pause Insertion Telephone Company Smdr TRS/Barring If this PBX is installed behind an existing host PBX Special Carrier Access Code Seizing a Line Features-SUMMARY Seizing a Line FeaturesFeature Description Details Line Preference Trunk Access Line Preference-Outgoing Feature Description IntercomIdle Line Line Preference Override Trunk Access Flexible Buttons Basic Calling Memory Dialling Features Memory Dialling FeaturesMemory Dialling Features-SUMMARY Valid Input Display while Description Entering Trunk Access by Memory DiallingFLASH/RECALL Intercom One-touch Dialling Button One-touch DiallingFull One-touch Dialling Programming Example Button Desired Number KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 only Automatic Redial Last Number RedialInterrupt Redial Outgoing Call Log Display by Redial Button Personal Speed Dialling Speed Dialling-Personal/SystemSystem Speed Dialling Location No Quick Dialling No Desired Number Quick Dialling Capable Telephone Hot Line Automatic Callback Busy Camp-on Busy Line/Busy Party Features Executive Busy Override Deny Executive Busy Override Call Monitor Second Call Notification to Busy Extension-SUMMARY Second Call Notification to Busy ExtensionOhca OFF Ohca COS Feature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Toll Restriction TRS/Call Barring Barring Toll Restriction TRS/Call Barring Barring FeaturesDenied Code Tables Exception Code Tables Denied Code Tables *1 Exception Code Tables *2 TRS/Barring Level Flowchart ARS Keep the Software UP-TO-DATE with the Latest Data Feature Guide References Budget Management for Verified Call Budget Management Remote Extension Lock Extension LockTRS/Barring Level Toll Restriction/Call Barring Button Dial Tone Transfer Walking COS through Disa Walking COS Verified Code Entry through Disa Verified Code EntryVerified Code PIN Verified Code PIN Lock COS Carrier Selection Procedure Flowchart Automatic Route Selection ARS FeaturesAutomatic Route Selection ARS Programming Procedures Routing Plan Assignment Corresponding Description NumberTime Table Carrier Priority Carrier Assignment Command Explanation DescriptionAnalogue Line Insert a pause Programming Example Authorisation Code for a Trunk Group Optional Assignment Authorisation Code for a TenantItemised Billing Code Dialled Number on the Smdr Hands-free Operation Conversation FeaturesPTs with the Monitor Button Off-hook Monitor Mute Headset Button Headset OperationAnswer/Release Button Data Line Security FLASH/RECALL Button Mode Explanation of Each ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/Terminate Flash/Recall Time External Feature Access EFAEFA Button Trunk Call Limitation Parallelled Telephone Features Descriptions Connections APT + SLT KX-TDA15 only Installation Manual Calling Party Control CPC Signal Detection Call Transfer Transferring FeaturesTransfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Call Hold Holding Features Mode Hold Transfer to Trunk Transfer to Extension Call Park Call Splitting Music on Hold Volume ControlKX-TDA100/KX-TDA200 BGM Number and the Music Source BGM No Conference Features Conference FeaturesConference Features-SUMMARY Conference Multiple Party Conversation CO Button Privacy ReleasePrivacy Release Time Paging Paging FeaturesPaging Group Paging Deny 001 002 003 User Group No. *1External Pager Priority Broadcasting Group Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 onlyConference Call SP-PHONE DSS Broadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Doorphone Call Optional Device Features Optional Device Features Door Open Duration Door Open Trunk Answer From Any Station Tafas Pager VolumeFloating Extension Number BGM-External Background Music BGMBGM-External KX-TDA100/KX-TDA200 only Access Disa Feature Usage Details Direct Inward SystemOutgoing Message OGM Timed Reminder Recording Methods Disa Built-in Automated Attendant Number Disa AA Service Direct Inward System Access DisaDisa Security Mode and Available Features Outgoing Message OGM Available PBX Features with Security Mode Override Security Mode OverrideDisa Intercept Routing-Busy/DND Code All Security Trunk Smdr Disa Intercept Routing-No Answer To the next OGM Disa Mute Time Disa Delayed Answer TimeTrunk-to-Trunk Call Duration Tone Detection Installation Manual References Caller ID Caller ID Features Identification CLI Service Features Description Details Calling Line Caller ID Table Assignment Modification Flowchart Caller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log Button Incoming Call LogCall Log for Incoming Call Distribution Group Calls Call Log for PS Calls Storing the Call Log Information in Personal Speed Dialling Incoming Call Log Display LockIncoming Call Log Memory Message Waiting Message FeaturesMessage Button Distinctive Dial Tone for Message Waiting SLT Message Waiting Lamp Light Patterns Pattern 11 on Type Message Message Example Description System Absent Message Fixed Buttons Proprietary Telephone PT Features Message MonitorRedial Auto ANS Button Usage Flexible CO Trunk PF Programmable FeatureFlexible DSS Direct Station Flexible Buttons Or host PBX to access their featuresEFA Time Service System AlarmIsdn Service Time Service Switching Customising the Buttons APT LED Indication Button Trunk Status Light Pattern of the Line Status ButtonsLight Light Pattern of the Corresponding Extension Status Button Flashing Light Patterns Display Item Display Example Condition Display InformationMultilingual Display Display Contrast Settings on the Programming Mode Integrated Services Digital Network Isdn Integrated Services Digital Network Isdn Service FeaturesIntegrated Services Digital Network ISDN-SUMMARY Clip DDIColp Colr Ccbs Mcid TEI Assignment Mode L1 Active Mode and L2 Data Link ModeBearer Mode Automatic Isdn Configuration Connected Line Identification Presentation Colp Calling Line Identification Presentation ClipClip Example Colp Example Calling/Connected Line Identification Restriction CLIR/COLR CLIP/COLP NumberCOLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button AOC for Isdn extension Advice of Charge AOC FWD Call Forwarding CF-by Isdn P-MPCall Forwarding CF By Isdn P-MP Isdn Call Forwarding FWD Forwarding Calls Call Forwarding CF By Isdn P-P Call Forwarding CF-by Isdn P-P Forwarding Calls Isdn Hold Button Call Hold HOLD-by Isdn Call Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs 1234 Isdn Extension Feature Guide References Isdn Service Button Isdn Service Access by Keypad Protocol 21.1 E1 Line Service KX-TDA100/KX-TDA200 only 21 E1 Line Service Features KX-TDA100/KX- TDA200 onlyDR2 Automatic Outgoing ANI Number Feature DescriptionANI Incoming ANI 22.1 T1 Line Service KX-TDA100/KX-TDA200 only 22 T1 Line Service Features KX-TDA100/KX- TDA200 onlyLCOT/GCOT/DID/TIE/OPX Lcot Gcot Did Through the PBX. An extension number can be given to Voice Mail VM Group Voice Mail FeaturesVM Group Type Description VM Dtmf Group VM Dtmf One-touch Voice Mail Feature Access System Explanation Voice Mail Dtmf Integration Command Default Dtmf Command AssignmentFWD to the VPS Sequence Selection Intercept Routing to the VPS Sequence Selection None Default Parameter Transmitted Command AA Service ModeExample of a & b Transferring to a Mailbox of the VPS Listening to a Recorded Message Dtmf Status Signal and Condition Default Command AA Service Voice Mail VM Transfer Button Status Condition Default Command Voice Mail Features Automatic Configuration-Quick Setup Feature ExplanationListening to a Recorded Message Direct Mailbox Access Voice Mail DPT Digital Integration Example For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPS Two-way Recording into the VPS Live Call Screening LCS Feature Guide References Portable Station PS Connection Portable Station PS FeaturesHandover Installation Manual References Programming Example PS Ring PS Ring GroupPS Ring Group Available PS Method Assignment Merit Demerit Details Incoming Calling Multiple PSs SimultaneouslyCall Incoming Call Distribution Group PS Ring Group Type Description PS Dialling Directory PS DirectoryDirectory PBX Extension Dialling PS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Station Message Detail Recording Smdr Administrative Information Output FeaturesSmdr Output Port Smdr Output Data Pattern a 80 digits without call charge information Smdr Format Type and ContentsPattern B 80 digits with call charge information Pattern C 120 digits Time Number Description Pattern DateExt CO Trunk Call Log-in/Log-out Outgoing intercomStatus ARS dial Caller’s Privacy dial Secret diallingDate order Received call Serial Interface RS-232C Parameters Charge Meter Call Charge Management Total Call ChargeExamples of Call Charge Fee Reference Call Charge Fee Reference by Charge Reference Button Pay Tone Service KX-TDA100/KX-TDA200 only Extension Personal Identification Number PIN Extension Controlling FeaturesRemote Extension PIN Clear Extension PIN Display Settings on the Programming Mode Manager Programming Features After Setting Absent Message Off Extension Feature ClearBGM FWD*/DND Walking Extension Timed Reminder To use the voice message featureProgrammable Time Extension PIN Remote Extension Control by User Dial Tone Audible Tone Features Type Description Tone Confirmation ToneConfirmation Tone Patterns TIE Line Service Networking FeaturesInterface Explanation Case PBX Code Method Access with PBX Code TRG PBX Code Method Access with PBX Code TIE Line Network Added Group No. Digits Dial Modification Trunk Removed Added From PBX-1 is an extension Trunk-to-TIE Access PBX Code Method Access with PBX Code ExampleTIE Line and Trunk Connection TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG Trunk Group No COS No TRG of Incoming Outgoing Call Programming Example of PBX-2TRG PBX-2 Example Telephone CompanyTRG 1 COS Explanation Case 952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Public/Private Discrimination Virtual Private Network VPN Quick Dialling Extension no. Public no. Other PBX Qsig Network-SUMMARY Qsig Network Qsig Connected Line/Name Identification Presentation COLP/CONP Calling Line/Name Identification Presentation CLIP/CNIPCLIP/CNIP Example COLP/CONP Example Calling/Connected Name Identification Restriction CNIR/CONR CNIP/CONP Name Call Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Qsig Completion of Calls to Busy Subscriber CCBS-by Required Programming Device Voice over Internet Protocol VoIP NetworkFor making a call For receiving a call Computer Telephony Integration CTI Computer Telephony Integration CTI FeaturesFirst Party Call Control Third Party Call Control Application Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features Extension Port Configuration System Configuration-Hardware Class of Service COS System Configuration-SoftwareWalking COS User Group Group Incoming Call Distribution Group Idle Extension Hunting Group Type Description VM Dtmf Group VM Group Tenant Configuration Tenant Member Tenant ServiceSystem Management Example Tenant Tenant-to-Tenant Call Block Programming Example Caller Time Service Switching Mode Type Description Automatic Time ServiceManual Time Table Example Features Using Time ServiceProgramming Examples of DID/DDI Table and DIL Table DID/DDI Time Service Switching Mode Automatic/Manual Button Type Description PBX operator Operator FeaturesTenant operator Operator Call OGM Manager Features Conditions PC Programming System Data Control Direct Access Remote Programming Method Description Using a modemUsing an Using an Isdn Installation Manual References PT Programming System Programming Password Level System Data Control Quick Setup Automatic Time Adjustment Automatic SetupSummer Time Daylight Saving Time Setting Time Information from Telephone Company Feature Guide References Flexible Numbering available while a dial tone is heard Flexible Numbering/Fixed NumberingWith Without Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter TDA30/KX Floating Extension Data File Storage Area Software Upgrading Power Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only Fault Recovery/DiagnosticsDC Power Source KX-TDA30 Installation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Introduction Password SecurityIntroduction Ways to Programme PC Programming Installing and Starting the Maintenance ConsoleSystem Requirements Operating System PC Programming PC Programming When country/area data do not match PC Programming Programming Instructions PT ProgrammingRequired Telephone/Extension Buttons and Functions Administrator Level Entering System Programming ModeProgramming Structure Programming No Option mode Standard modeEntering Characters Option mode for GR model Option mode for CE model Example of Entering Characters Option mode for RU model 002 Basic Programming003 005 004006 008 011 010012 100 System Programming101 102 120 103121 122 130 123131 190 Time 211 304 5 TRS/Barring/ARS Programming320 300 322 321325 352 350331-346 400 Trunk Programming401 402 413 412414 424 422425 427 473 472476 490 491 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only 502 COS Programming503 504 506 505509 514 512515 516 600 Extension Programming602 603 620 606621 622 626 625627 628 632 630641 680 660681 691 690692 699 700 Resource/Interface Programming710 711 729 720KX-TDA100/KX-TDA200 KX-TDA15/KX-TDA30 Outgoing Message OGM Name Disa Security Mode 800 Smdr & Maintenance Programming802 804 803811 812 902 Card Programming910 Section Appendix Capacity of System Resources Capacity of System ResourcesCategory KX-TDA15 KX-TDA30 KX-TDA100/KX Networking Programmer Tones/Ring Tones Tones/Ring Tones Ring Tone Patterns Default List of Abbreviations List of Abbreviations List of Abbreviations Changed Contents New ContentsRevision History KX-TDA100/KX-TDA200 Version Revision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan