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Peerless Industries KX-TDA200, KX-TDA100, KX-TDA15, KX-TDA30 manual Feature Guide

Models: KX-TDA200 KX-TDA15 KX-TDA30 KX-TDA100

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Feature Guide

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Peerless Industries KX-TDA200, KX-TDA100, KX-TDA15, KX-TDA30 manual Feature Guide

Contents

KX-TDA15/KX-TDA30 About the other manuals About this Feature GuideTerms used in this Feature Guide Installation Manual TrademarksBuilt-in Small Call Centre Features Feature HighlightsNetworking Features Computer Telephony Integration CTI FeaturesPC Phone/PC Console Features Parallelled Telephone FeaturesPortable Station PS Features Table of Contents 118 102113 130Message Features 167 Optional Device Features 146Caller ID Features 160 Voice Mail Features 205Networking Features 247 Extension Controlling Features 239Audible Tone Features 245 278Programming Instructions 324 Basic Programming 329 COS Programming 346 362 365List of Abbreviations 367 Revision History 369Feature Guide Section Call Handling Features Incoming Trunk Call Features-SUMMARY Incoming Call FeaturesIncoming Trunk Call Features Available Networking Type for Each Optional Trunk Card TypeDIL Irna Method Flowchart Direct In Line DILCLI Programming Example of DIL TableTrunk No Destination Day Lunch Break NightDirect Inward Dialling DID/Direct Dialling In DDI Calling Line Identification CLI DistributionIon No. *1 Name *2 Day Lunch Break Night DID/DDI CLIDID/DDI Destination *3 DID/DDI Number ModificationInter-digit Time Received Destination Explanation NumberMultiple Subscriber Number MSN Ringing Service MSN Destination Programming Example of MSN Table for Isdn BRI PortMSN CLI Ion Name Day Lunch Break NightTime Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Intercept Routing Original Destination Available Intercept DestinationIdle Extension Hunting Intercept Routing-Busy/DND on/offIf the intercept destination cannot receive the call Call Forwarding FWD/Do Not Disturb DND If an operator tenant/PBX is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Feature Description Details Intercom Call Internal Call FeaturesInternal Call Features-SUMMARY Doorphone CallCOS 1 COS 2 COS Internal Call BlockProgramming Example Called Party Caller Incoming Call Features LED Incoming Call Indication FeaturesIncoming Call Indication Features-SUMMARY TafasTRG1 TRG2 Ring Tone Pattern SelectionLCS Call Waiting DPTFeature Guide References Type Description Circular Hunting Receiving Group FeaturesIdle Extension Hunting Terminated HuntingFWD/DND Mode If all the searched extensions are busyIncoming Call Distribution Group Features Incoming Call Distribution Group Features-SUMMARYOverflow Feature Supervisory Incoming Feature Call QueueControl Remote Control The supervisor MonitorCall Forwarding FWD 1.19.2 Flexible Buttons Group Call Distribution UCDICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesExample No Reply Redirection UCD or Priority Hunting Method FWD/DND ExtensionQueuing Feature Hurry-up Button Explanation for Queuing Time TableManual Queue Redirection Light Pattern Calls in the Waiting QueueVIP Call 1st 3rd 2nd PriorityOverflow Feature Example of a Busy on BusyBusy on Busy Log-in/Log-out and Wrap-up Status Example Log-in/Log-outWrap-up Log-in/Log-out ButtonAutomatic Log-out Wrap-up ButtonLight pattern Status Log-in/Log-out MonitorSupervisory Feature Incoming Call Queue Monitor DisplayAvailable Paired DSS Console Other Features while in Monitor ModeAvailable Extension as a Supervisor Extension Accumulation Value ClearCall Forwarding FWD/Do Not Disturb DND Call Forwarding FWD/Do Not Disturb DND FeaturesCall Forwarding FWD/Do Not Disturb DND When in FWD/DND Setting Mode Light Pattern Status defaultMode Change When in FWD/DND Cycle Switch ModeFeature Guide References Follow Me Call Forwarding FWDType Circumstance All Calls BusyFWD from Incoming Call Distribution Group Group FWD GeneralFWD for Trunk Calls/Intercom Calls FWD to TrunkMultiple FWD Boss & Secretary featureTrunk Call Duration Follow Me All Calls and BusyNo Answer and Busy/No Answer Message WaitingDo Not Disturb DND Answering Features-SUMMARY Answering FeaturesAnswering Features Line Preference-Incoming Prime LineGroup Call Pickup Call PickupDirected Call Pickup Call Pickup applies toHands-free Answerback Making Call Features PrediallingAutomatic Extension Release Intercom Call Trunk Call Features Trunk Call Features-SUMMARYEmergency Call Clip Number Notification KX-TDA100/KX-TDA200 onlyVerified Code Entry Account Code EntryAccount Button Dial Type Selection Pulse to Tone ConversionReverse Circuit Pause Insertion Telephone Company TRS/Barring SmdrSpecial Carrier Access Code If this PBX is installed behind an existing host PBXFeature Description Details Line Preference Seizing a Line FeaturesSeizing a Line Features-SUMMARY Trunk AccessIdle Line Feature Description IntercomLine Preference-Outgoing Line Preference OverrideTrunk Access Flexible Buttons Basic Calling Memory Dialling Features-SUMMARY Memory Dialling FeaturesMemory Dialling Features FLASH/RECALL Trunk Access by Memory DiallingValid Input Display while Description Entering IntercomFull One-touch Dialling One-touch DiallingOne-touch Dialling Button KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 only Programming Example Button Desired NumberInterrupt Redial Last Number RedialAutomatic Redial Outgoing Call Log Display by Redial ButtonSystem Speed Dialling Speed Dialling-Personal/SystemPersonal Speed Dialling Quick Dialling Location No Quick Dialling No Desired NumberHot Line Capable TelephoneBusy Line/Busy Party Features Automatic Callback Busy Camp-onExecutive Busy Override Executive Busy Override DenyCall Monitor Ohca Second Call Notification to Busy ExtensionSecond Call Notification to Busy Extension-SUMMARY OFF Ohca COSFeature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Denied Code Tables Toll Restriction TRS/Call Barring Barring FeaturesToll Restriction TRS/Call Barring Barring Exception Code TablesTRS/Barring Level Denied Code Tables *1 Exception Code Tables *2Flowchart Keep the Software UP-TO-DATE with the Latest Data ARSFeature Guide References Budget Management Budget Management for Verified CallTRS/Barring Level Extension LockRemote Extension Lock Dial Tone Transfer Toll Restriction/Call Barring ButtonWalking COS Walking COS through DisaVerified Code PIN Verified Code EntryVerified Code Entry through Disa Verified Code PIN LockCOS Automatic Route Selection ARS Automatic Route Selection ARS FeaturesCarrier Selection Procedure Flowchart Programming Procedures Time Table Corresponding Description NumberRouting Plan Assignment Carrier PriorityAnalogue Line Insert a pause Command Explanation DescriptionCarrier Assignment Programming ExampleItemised Billing Code Optional Assignment Authorisation Code for a TenantAuthorisation Code for a Trunk Group Dialled Number on the SmdrPTs with the Monitor Button Conversation FeaturesHands-free Operation Off-hook Monitor Mute Answer/Release Button Headset OperationHeadset Button Data Line Security Disconnect Time Only for Flash/Recall Mode Explanation of Each ModeFLASH/RECALL Button Mode Flash/Recall/TerminateEFA Button External Feature Access EFAFlash/Recall Time Trunk Call Limitation Features Descriptions Connections Parallelled TelephoneAPT + SLT Installation Manual KX-TDA15 onlyCalling Party Control CPC Signal Detection Transfer Recall for Call Transfer without Announcement Transferring FeaturesCall Transfer Available destination DestinationOne-touch Transfer Holding Features Call HoldHold Transfer to Trunk Transfer to Extension ModeCall Park Call Splitting KX-TDA100/KX-TDA200 Volume ControlMusic on Hold BGM Number and the Music Source BGM NoConference Features-SUMMARY Conference FeaturesConference Features Conference Multiple Party Conversation Privacy Release Time Privacy ReleaseCO Button Paging Group Paging FeaturesPaging Paging DenyExternal Pager Priority User Group No. *1001 002 003 Conference Call Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 onlyBroadcasting Group DSS SP-PHONEBroadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Optional Device Features Doorphone CallOptional Device Features Door Open Door Open DurationFloating Extension Number Pager VolumeTrunk Answer From Any Station Tafas BGM-External Background Music BGMBGM-External KX-TDA100/KX-TDA200 onlyOutgoing Message OGM Feature Usage Details Direct Inward SystemAccess Disa Timed ReminderRecording Methods Disa Security Mode and Available Features Direct Inward System Access DisaDisa Built-in Automated Attendant Number Disa AA Service Outgoing Message OGMDisa Intercept Routing-Busy/DND Security Mode OverrideAvailable PBX Features with Security Mode Override Code All Security TrunkDisa Intercept Routing-No Answer SmdrTo the next OGM Trunk-to-Trunk Call Duration Disa Delayed Answer TimeDisa Mute Time Tone DetectionInstallation Manual References Caller ID Features Caller IDService Features Description Details Calling Line Identification CLIModification Flowchart Caller ID Table AssignmentCaller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log for Incoming Call Distribution Group Calls Incoming Call LogCall Log Button Call Log for PS CallsIncoming Call Log Memory Incoming Call Log Display LockStoring the Call Log Information in Personal Speed Dialling Message Button Message FeaturesMessage Waiting Distinctive Dial Tone for Message WaitingSLT Message Waiting Lamp Light Patterns Pattern 11 on Absent Message Type Message Message Example Description SystemProprietary Telephone PT Features Fixed ButtonsRedial MonitorMessage Auto ANSFlexible DSS Direct Station PF Programmable FeatureButton Usage Flexible CO Trunk EFA Or host PBX to access their featuresFlexible Buttons Isdn Service System AlarmTime Service Time Service SwitchingCustomising the Buttons LED Indication APTLight Light Pattern of the Line Status ButtonsButton Trunk Status Light Pattern of the Corresponding Extension Status ButtonFlashing Light Patterns Multilingual Display Display InformationDisplay Item Display Example Condition Display ContrastSettings on the Programming Mode Integrated Services Digital Network ISDN-SUMMARY Integrated Services Digital Network Isdn Service FeaturesIntegrated Services Digital Network Isdn Colp DDIClip ColrMcid CcbsBearer Mode L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Automatic Isdn ConfigurationClip Example Calling Line Identification Presentation ClipConnected Line Identification Presentation Colp Colp ExampleCOLP/CLIR/COLR Assignment for Each Port CLIP/COLP NumberCalling/Connected Line Identification Restriction CLIR/COLR Clir Button and Colr ButtonAdvice of Charge AOC AOC for Isdn extensionCall Forwarding CF By Isdn P-MP Call Forwarding CF-by Isdn P-MPFWD IsdnCall Forwarding FWD Forwarding Calls Call Forwarding CF-by Isdn P-P Call Forwarding CF By Isdn P-PForwarding Calls Call Hold HOLD-by Isdn Isdn Hold ButtonCall Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs Isdn Extension 1234Feature Guide References Isdn Service Access by Keypad Protocol Isdn Service ButtonDR2 21 E1 Line Service Features KX-TDA100/KX- TDA200 only21.1 E1 Line Service KX-TDA100/KX-TDA200 only ANI Feature DescriptionAutomatic Outgoing ANI Number Incoming ANILCOT/GCOT/DID/TIE/OPX 22 T1 Line Service Features KX-TDA100/KX- TDA200 only22.1 T1 Line Service KX-TDA100/KX-TDA200 only Lcot Gcot DidThrough the PBX. An extension number can be given to VM Group Type Description Voice Mail FeaturesVoice Mail VM Group VM Dtmf GroupVM Dtmf One-touch Voice Mail Feature Access Voice Mail Dtmf Integration System ExplanationFWD to the VPS Sequence Selection Dtmf Command AssignmentCommand Default Intercept Routing to the VPS Sequence SelectionExample of a & b Parameter Transmitted Command AA Service ModeNone Default Transferring to a Mailbox of the VPSListening to a Recorded Message AA Service Dtmf Status Signal and Condition Default CommandStatus Condition Default Command Voice Mail VM Transfer ButtonVoice Mail Features Listening to a Recorded Message Direct Mailbox Access Feature ExplanationAutomatic Configuration-Quick Setup Voice Mail DPT Digital IntegrationExample For did Calls Status Notification to the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Paging by the VPSLive Call Screening LCS Two-way Recording into the VPSFeature Guide References Handover Portable Station PS FeaturesPortable Station PS Connection Installation Manual References PS Ring Group PS Ring GroupProgramming Example PS Ring Available PSCall Calling Multiple PSs SimultaneouslyMethod Assignment Merit Demerit Details Incoming Incoming Call Distribution Group PS Ring Group Directory PS DirectoryType Description PS Dialling Directory PBX Extension DiallingPS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Smdr Output Port Administrative Information Output FeaturesStation Message Detail Recording Smdr Smdr Output DataPattern B 80 digits with call charge information Smdr Format Type and ContentsPattern a 80 digits without call charge information Pattern C 120 digitsExt Number Description Pattern DateTime CO TrunkStatus ARS dial Outgoing intercomCall Log-in/Log-out Caller’sDate order Secret diallingPrivacy dial Received callSerial Interface RS-232C Parameters Charge Meter Examples of Call Charge Fee Reference Total Call ChargeCall Charge Management Pay Tone Service KX-TDA100/KX-TDA200 only Call Charge Fee Reference by Charge Reference ButtonRemote Extension PIN Clear Extension Controlling FeaturesExtension Personal Identification Number PIN Extension PIN DisplaySettings on the Programming Mode Manager Programming BGM Extension Feature ClearFeatures After Setting Absent Message Off FWD*/DNDWalking Extension Programmable Time To use the voice message featureTimed Reminder Remote Extension Control by User Extension PINAudible Tone Features Dial ToneConfirmation Tone Patterns Confirmation ToneType Description Tone Interface Networking FeaturesTIE Line Service ExplanationPBX Code Method Access with PBX Code CaseTRG PBX Code Method Access with PBX Code TIE Line Network Dial Modification Trunk Removed Added Added Group No. DigitsFrom PBX-1 is an extension TIE Line and Trunk Connection PBX Code Method Access with PBX Code ExampleTrunk-to-TIE Access TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG TRG Programming Example of PBX-2Trunk Group No COS No TRG of Incoming Outgoing Call TRG 1 COS Example Telephone CompanyPBX-2 Explanation Case952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Virtual Private Network VPN Public/Private DiscriminationQuick Dialling Extension no. Public no. Other PBX Qsig Network Qsig Network-SUMMARYQsig CLIP/CNIP Example Calling Line/Name Identification Presentation CLIP/CNIPConnected Line/Name Identification Presentation COLP/CONP COLP/CONP ExampleCNIP/CONP Name Calling/Connected Name Identification Restriction CNIR/CONRCall Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Completion of Calls to Busy Subscriber CCBS-by QsigFor making a call Voice over Internet Protocol VoIP NetworkRequired Programming Device For receiving a callFirst Party Call Control Computer Telephony Integration CTI FeaturesComputer Telephony Integration CTI Third Party Call ControlApplication Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features System Configuration-Hardware Extension Port ConfigurationWalking COS System Configuration-SoftwareClass of Service COS Group User GroupIdle Extension Hunting Group Incoming Call Distribution GroupVM Group Type Description VM Dtmf GroupSystem Management Tenant ServiceTenant Configuration Tenant Member Tenant-to-Tenant Call Block Example TenantProgramming Example Caller Manual Time ServiceTime Service Switching Mode Type Description Automatic Programming Examples of DID/DDI Table and DIL Table Features Using Time ServiceTime Table Example DID/DDI Time Service Switching Mode Automatic/Manual Button Tenant operator Operator FeaturesType Description PBX operator Operator CallManager Features OGMConditions System Data Control PC ProgrammingUsing an Remote Programming Method Description Using a modemDirect Access Using an IsdnInstallation Manual References System Programming Password Level PT ProgrammingSystem Data Control Quick Setup Summer Time Daylight Saving Time Setting Automatic SetupAutomatic Time Adjustment Time Information from Telephone CompanyFeature Guide References With Without Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter Floating Extension TDA30/KXSoftware Upgrading Data File Storage AreaDC Power Source Fault Recovery/DiagnosticsPower Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only KX-TDA30Installation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Introduction Password SecurityIntroduction Ways to ProgrammeSystem Requirements Installing and Starting the Maintenance ConsolePC Programming Operating SystemPC Programming PC Programming When country/area data do not match PC Programming Required Telephone/Extension PT ProgrammingProgramming Instructions Buttons and FunctionsProgramming Structure Entering System Programming ModeAdministrator Level Programming NoEntering Characters Standard modeOption mode Option mode for CE model Option mode for GR modelOption mode for RU model Example of Entering Characters003 Basic Programming002 006 004005 008012 010011 101 System Programming100 102121 103120 122131 123130 190Time 211 320 5 TRS/Barring/ARS Programming304 300325 321322 331-346 350352 401 Trunk Programming400 402414 412413 425 422424 427 476 472473 490Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only 491503 COS Programming502 504509 505506 515 512514 516602 Extension Programming600 603621 606620 622627 625626 628641 630632 681 660680 692 690691 699710 Resource/Interface Programming700 711KX-TDA100/KX-TDA200 720729 KX-TDA15/KX-TDA30Disa Security Mode Outgoing Message OGM Name802 Smdr & Maintenance Programming800 811 803804 812910 Card Programming902 Section Appendix Category Capacity of System ResourcesCapacity of System Resources KX-TDA15 KX-TDA30 KX-TDA100/KXNetworking Programmer Tones/Ring Tones Tones/Ring TonesRing Tone Patterns Default List of Abbreviations List of AbbreviationsList of Abbreviations Revision History New ContentsChanged Contents KX-TDA100/KX-TDA200 VersionRevision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan