1.17 Caller ID Features
1.17.2 Incoming Call Log
Description
When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. This information is shown on the telephone display and is used for confirming the caller, calling back, or storing the number and name in the Personal Speed Dialling.
[Example]
John White | |
123456789 | |
12 Dec.10:00AM MON | |
New: Not Answered |
Call Log buttons
Own extension
Incoming call distribution group
*: "New" is displayed for call records which have not previously been viewed; "Old" is displayed for call records which have previously been viewed.
Conditions
•Call Log Button
A flexible button can be customised as the Call Log button for the extension or an incoming call distribution group. The button light shows the current status as follows:
Light pattern | Status |
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Red on | There is unchecked information. |
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Off | All information has been checked. |
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•If the answering destination is not the original extension
If a call is forwarded because of no answer or another extension picks up the call, the information is logged in the call logs of both the original destination and the answering destination. If a call is forwarded to several extensions before answered, the information is logged in the call logs for all the forwarded extensions. If a call is forwarded to an incoming call distribution group and is not answered, the information is not logged in the call log for the incoming call distribution group.
•Call Log for Incoming Call Distribution Group Calls
If the original destination of a call is an incoming call distribution group, and the call is not answered, the information is logged in the call log for the group. If it is answered, the information is logged in the call log for the answering extension.
•Call Log for PS Calls
If a PS or a CS is in one of the following situations when a call arrives, the information is logged in the call log for the PS: