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KX-TDA100, KX-TDA15, KX-TDA200, KX-TDA30
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1.29 Computer Telephony Integration (CTI) F
eatures
280
Feature Guide
Contents
Main
Introduction
About this Feature Guide
Terms used in this Feature Guide
About the other manuals
Installation Manual
User Manual
h
relates to the R&TTE, please visit our web address:
http://doc.panasonic.de
Feature Highlights
Networking Features
Built-in Small Call Centre Features
Computer Telephony Integration (CTI) Features
Voice Mail Features
Parallelled Telephone Features
Portable Station (PS) Features
PC Phone/PC Console Features
Table of Contents
1 Call Handling Features ..................................... .. .. ........................15
Page
Page
2 System Configuration and Administration Features............... 281
3 Programming Instructions ......................................................... 317
Page
Page
4 Appendix ......................................................................................361
Page
Page
Page
1.1 Incoming Call Features
1.1.1 Incoming Trunk Call Features
1.1.1.1 Incoming Trunk Call FeaturesSUMMA RY
1.
2.
3.
4.
5.
6.
1.1.1.2 Direct In Line (DIL)
Page
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)
Removed number of digits: 6 Added number: 10 Received DID/DDI number: 87654321
Modified DID/DDI number: 876543 21 = 102
1
Page
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service
Removed number of digits: 6 Added number: 10 Received MSN: 87654321
Modified MSN: 876543 21 = 1021
Page
1.1.1.5 Calling Line Identification (CLI) Distribution
a) b) c)
Page
1.1.1.6 Intercept Routing
a)
b)
a)
b)
Page
1.1.1.7 Intercept RoutingNo Destination
1.1.2 Internal Call Features
1.1.2.1 Internal Call FeaturesSUMMARY
1.1.2.2 Internal Call Block
Page
1.1.3 Incoming Call Indication Features
1.1.3.1 Incoming Call Indication FeaturesSUMMARY
1.1.3.2 Ring Tone Pattern Selection
1.1.3.3 Call Waiting
a) b) c) d)
Page
1.2 Receiving Group Features
1.2.1 Idle Extension Hunting
Page
1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group FeaturesSUMMA RY
1.
2.
3.
4.
5.
Page
1.2.2.2 Group Call Distribution
1.
2.
a)
b)
3.
1.2.2.3 Queuing Feature
Page
1.2 Receiving Group Features
1.2.2.4 VIP Call
1st Priority 2nd
3rd
1.2.2.5 Overflow Feature
1.
a) b) c) d) e)
Page
1.2.2.6 Log-in/Log-out
Page
1.2.2.7 Supervisory Feature
a)
b)
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND) SUMMARY
1.
2.
a)
b)
1.3.1.2 Call Forwarding (FWD)
Page
Page
[All Calls and Busy]
[No Answer and Busy/No Answer]
[Follow Me]
1.3.1.3 Do Not Disturb (DND)
1.4 Answering Features
1.4.1 Answering Features
1.4.1.1 Answering Featur esSUMMARY
1.4.1.2 Line PreferenceIncoming
[Prime Line]
1.4.1.3 Call Pickup
[Directed Call Pickup]
[Group Call Pickup]
1.4.1.4 Hands-free Answerback
1.5 Making Call Features
1.5.1 Predialling
1.5.2 Automatic Extension Release
a) b)
1.5.3 Intercom Call
1.5.4 Trunk Call Features
1.5.4.1 Trunk Call FeaturesSUMMARY
1.5.4.2 Emergency Call
1.5.4.3 Account Code Entry
1.5.4.4 Dial Type Selection
1.5.4.5 Reverse Circuit
1.5.4.6 Pause Insertion
a)
b) c)
1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
Page
1.5.4.8 Special Carrier Access Code
1.5.5 Seizing a Line Features
1.5.5.1 Seizing a Line FeaturesSUMMARY
1.5.5.2 Line PreferenceOutgoing
1.5.5.3 Trunk Access
Page
1.6 Memory Dialling Features
1.6.1 Memory Dialling Features
1.6.1.1 Memory Dialling FeaturesSUMMARY
Page
1.6.1.2 One-touch Dialling
1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only)
1.6.1.4 Last Number Redial
1.6.1.5 Speed DiallingPersonal/System
[Personal Speed Dialling]
[System Speed Dialling]
1.6.1.6 Quick Dialling
1.6.1.7 Hot Line
1.7 Busy Line/Busy Party Features
1.7.1 Automatic Callback Busy (Camp-on)
1.7.2 Executive Busy Override
1.7.3 Call Monitor
a)
b)
c) d) e)
f)
1.7.4 Second Call Notification to Busy Extension
1.7.4.1 Second Call Notification to Busy ExtensionSUMMARY
Page
1.7.4.2 Call Waiting Tone
1.7.4.3 Off-hook Call Announcement (OHCA)
1.7.4.4 Whisper OHCA
1.8 Toll Restriction (TRS)/Call Barring (Barring) Features
1.8.1 Toll Restriction (TRS)/Call Barring (Barring)
Denied Code Tables
Exception Code Tables
TRS/Barring Override by System Speed Dialling
TRS/Barring Level
[Flowchart]
Page
Page
1.8.2 Budget Management
1.8.3 Extension Lock
1.8.4 Dial Tone Transfer
1.8.5 Walking COS
1.8.6 Verified Code Entry
Page
1.9 Automatic Route Selection (ARS) Features
1.9 Automatic Route Selection (ARS) Features
1.9.1 Automatic Route Selection (ARS)
[Programming Procedures] 1.
2.
3.
4.
ARS Routing Plan Table
ARS Leading Number Table
5.
6.
1.10 Conversation Features
1.10.1 Hands-free Operation
1.10.2 Off-hook Monitor
1.10.3 Mute
1.10.4 Headset Operation
1.10.5 Data Line Security
1.10.6 Flash/Recall/Terminate
1.10.7 External Feature Access (EFA)
1.10.8 Trunk Call Limitation
1.10.9 Parallelled Telephone
Deleted: the
[APT + SLT]
[DPT + SLT]
a) b)
c) d)
[DPT + DPT]
a) b)
[DPT + DPT + SLT]
1.10.10 Calling Party Control (CPC) Signal Detection
1.11 Transferring Features
1.11.1 Call Transfer
Page
1.12 Holding Features
1.12.1 Call Hold
a)
b)
1.12.2 Call Park
1.12.3 Call Splitting
1.12.4 Music on Hold
a) b) c)
[KX-TDA15/KX-TDA30]
1.13 Conference Features
1.13.1 Conference Features
1.13.1.1 Conference FeaturesSUMMARY
1.13.1.2 Conference
a)
b)
c)
Page
1.13.1.3 Privacy Release
1.14 Paging Features
1.14.1 Paging
Paging Group
Page
1.15 Broadcasting Features (KX-TDA30/KX- TDA100/KX-TDA200 only)
1.15.1 Broadcasting (KX-TDA30/KX-TDA100/KX-TDA200 only)
Broadcasting Group
Conference Call
Page
Page
1.16 Optional Device Features
1.16.1 Doorphone Call
Page
1.16.2 Door Open
1.16.3 Trunk Answer From Any Station (TAFAS)
1.16.4 Background Music (BGM)
[BGM]
[BGMExternal]
1.16.5 Outgoing Message (OGM)
a)
b)
a) b)
1.16.6 Direct Inward System Access (DISA)
Outgoing Message (OGM)
DISA InterceptNo Dial
DISA Built-in Automated Attendant Number (DISA AA Service)
DISA Security Mode and Available Features
DISA Intercept RoutingBusy/DND
a)
b)
c)
DISA Intercept RoutingNo Answer
SMDR
1.16 Optional Device Features
[Flowchart]
F
1.16 Optional Device Features
Feature Guide 157
*
B
D D
Page
Page
1.17 Caller ID Features
1.17.1 Caller ID
1.
2.
3.
Page
[Caller ID to SLT Port (KX-TDA15/KX-TDA30 only)]
Page
1.17.2 Incoming Call Log
a) b) c)
1.18 Message Features
1.18.1 Message Waiting
[SLT Message Waiting Lamp Light Patterns]
Pattern 1 Pattern 2
Pattern 4
Pattern 3
Pattern 5 Pattern 6
Pattern 7 Pattern 8
Pattern 11 Pattern 12
1.18.2 Absent Message
1.19 Proprietary Telephone (PT) Features
1.19.1 Fixed Buttons
Page
Page
1.19.2 Flexible Buttons
a) b) c)
Page
Page
1.19.3 LED Indication
1.
2.
3.
4.
1.19.4 Display Information
Page
1.20 Integrated Services Digital Network (ISDN) Service Features
1.20.1 Integrated Services Digital Network (ISDN)
1.20.1.1 Integrated Services Digital Network (ISDN)SUMMARY
1.
2.
3.
4.
5.
Page
1.20.1.2 Calling/Connected Line Identification Presentation (CLIP/COLP)
ISDN
ISDN
Page
1.20.1.3 Advice of Charge (AOC)
1.20.1.4 Call Forwarding (CF)by ISDN (P-MP)
<FWD> <Call Forwarding (CF) by ISDN (P-MP)>
Page
1.20.1.5 Call Forwarding (CF)by ISDN (P-P)
<FWD> <Call Forwarding (CF) by ISDN (P-P)>
Page
1.20.1.6 Call Hold (HOLD)by ISDN
1.20.1.7 Call Transfer (CT)by ISDN
1.20.1.8 Three-party Conference (3PTY)by ISDN
1.20.1.9 Malicious Call Identification (MCID)
1.20.1.10 Completion of Calls to Busy Subscriber (CCBS)
a) b)
1.20.1.11 ISDN Extension
Page
1.20.1.12 ISDN Service Access by Keypad Protocol
1.21 E1 Line Service Features (KX-TDA100/KX- TDA200 only)
1.21.1 E1 Line Service (KX-TDA100/KX-TDA200 only)
1.
2.
Page
1.22 T1 Line Service Features (KX-TDA100/KX- TDA200 only)
1.22.1 T1 Line Service (KX-TDA100/KX-TDA200 only)
1.
2.
Page
1.23 Voice Mail Features
1.23.1 Voice Mail (VM) Group
1.
2.
[KX-TDA15/KX-TDA30]
1.23.2 Voice Mail DTMF Integration
2.
3. a)
b)
c)
d)
4.
Page
Page
1.23.3 Voice Mail DPT (Digital) Integration
Feature Explanation 1.
2.
3.
4.
:
a)
b)
c)
8.
9.
10.
11.
12.
13.
14.
15.
[Live Call Screening (LCS)]
[Two-way Recording into the VPS]
a) b)
1.24 Portable Station (PS) Features
1.24.1 Portable Station (PS) Connection
Page
1.24.2 PS Ring Group
a)
b)
Page
1.24.3 PS Directory
Page
1.24.5 Wireless XDP Parallel Mode
a) b)
c) d) e) f)
Page
Page
1.25 Administrative Information Output Features
1.25.1 Station Message Detail Recording (SMDR)
1.25 Administrative Information Output Features
3.
Pattern C: 120 digits
Pattern B: 80 digits with call charge information
Page
Page
a)
b)
a)
b)
c) d)
e)
1.25.2 Charge Meter
1.
2.
3.
a) b)
Page
Page
1.26 Extension Controlling Features
1.26.1 Extension Personal Identification Number (PIN)
a) b)
c) d) e)
f)
Page
1.26.2 Extension Feature Clear
1.26.3 Walking Extension
1.26.4 Timed Reminder
1.26.5 Remote Extension Control by User
a) b) c) d) e)
1.27 Audible Tone Features
1.27.1 Dial Tone
1.27.2 Confirmation Tone
1.28 Networking Features
1.28.1 TIE Line Service
Interface
Explanation 1.
a)
b)
2.
Page
Page
Page
3.
TIE Line
Page
Page
Page
Page
Page
Page
Page
Page
4.
[Making a TIE Line Call from an Extension]
1.28 Networking Features
[Receiving a Call through a TIE Line]
<Extension Number Method (Access without PBX Code)>
<PBX Code Method (Access with PBX Code)>
Page
1.28.2 Virtual Private Network (VPN)
a)
b)
Page
1.28.3 QSIG Network
1.28.3.1 QSIG NetworkSUMMARY
Page
Page
Page
1.28.3.3 Call Forwarding (CF)by QSIG
Page
1.28.3.4 Call Transfer (CT)by QSIG
Page
1.28.3.5 Completion of Calls to Busy Subscriber (CCBS)by QSIG
a) b)
1.28.4 Voice over Internet Protocol (VoIP) Network
1.29 Computer Telephony Integration (CTI) Features
1.29.1 Computer Telephony Integration (CTI)
1) 2) 1.
2.
Page
Page
Page
2.1 System ConfigurationHard ware
2.1.1 Extension Port Configuration
a)
b) c)
2.2 System ConfigurationSoftware
2.2.1 Class of Service (COS)
2.2.2 Group
1.
2.
a) b) c)
3.
4.
5.
6.
2.2.3 Tenant Service
1.
2.
a)
b)
Tenant 1
Tenant 2
Tenant 3
1.
2. a)
b)
c)
2.2.4 Time Service
1.
2.
2.2 System ConfigurationSoftware
[Time Table Example]
3.
The following features can be set in each time mode (day/lunch/break/night):
a)
Call Features)
b) c)
1) 2) 3) 4.
5.
a) b) c) d)
Page
2.2.5 Operator Features
2.2.6 Manager Features
Page
2.3 System Data Control
2.3.1 PC Programming
1)
2)
1.
2.
Page
2.3.2 PT Programming
a) b) c)
Page
2.3.3 Quick Setup
2.3.4 Automatic Setup
1.
a) b) c) d) 2.
a)
b)
Page
2.3.5 Flexible Numbering/Fixed Numbering
1.
a)
b) c)
deleted: 4
Page
2.
3.
Page
2.3.6 Floating Extension
2.3.7 Software Upgrading
2.4 Fault Recovery/Diagnostics
2.4.1 Power Failure Transfer (KX-TDA30/KX-TDA100/KX- TDA200 only)
[KX-TDA30]
Page
2.4.2 Power Failure Restart
2.4.3 Local Alarm Information
Page
Page
3.1 Introduction
3.1.1 Introduction
Ways to Programme
Password Security
1.
3.2 PC Programming
3.2.1 Installing and Starting the Maintenance Console
System Requirements
Installing the Maintenance Console and Selecting the Appropriate Country/Area Data
Starting the Maintenance Console and Assigning the Basic Items (Quick Setup)
Page
1.
2.
a.
b.
c.
Page
3.3 PT Programming
3.3.1 Programming Instructions
Required Telephone/Extension
Buttons and Functions
Entering System Programming Mode
Programming Structure
#
System Password for Administrator Programming No.
for PT Programming
Entering Characters
Table 2 (Option mode)
WXYZwx yz9
Z
Table 2 (Option mode for CE model)
Table 2 (Option mode for GR model)
Ann
6(5 times) 6(5 times)
3.3.2 Basic Programming
Date & Time [000]
System Speed Dialling Number [001]
System Speed Dialling Name [002] Extension Number [003]
[000]
[003]
[002]
[001]
Name
[004]
Operator Assignment [006] Console Paired Telephone [007]
Absent Message [008]
Name
[005]
[010]
[011]
[012]
3.3.3 System Programming
Flexible Numbering [100]
[100]
Feature No.
[101]
[102]
Hour:Minute
[103]
[110]
[111]
[112]
[120]
[123]
[130]
Desired No.
[131]
Currency
[200]
[201]
[203]
[204]
[205]
[208]
[209]
[210]
[211]
3.3.5 TRS/Barring/ARS Programming
[300]
[301]
Level No.
Denied Code
[302]
[321]
[322]
[330]
[325]
[330]
[331346]
[350]
[351]
[352]
[353]
[400]
[401]
[402]
[409]
[410]
[412]
[413]
Port No. Mode No.
[414]
Port No. Mode No.
[420]
[421]
[422]
[424]
[425]
[427]
[450]
[451]
[452]
[453]
[471]
Host PBX Access Code
[472]
[473]
[475]
Page
3.3.7 COS Programming
Trunk Group Number [500]
[500]
COS No.Time No.
[501]
COS No.Time No.
Level
[505]
[506]
[507]
[508]
[509]
[512]
[514]
[515]
[516]
3.3.8 Extension Programming
[600]
[601]
[602]
[603]
[604]
[606]
[620]
[621]
[622]
[623]
[625]
[626]
[627]
[628]
[629]
[630]
[631]
[632]
[640]
[641]
[650]
[660]
[680]
[681]
PS Registration [690]
[690]
PS No. KX-TD7690
Extn. No.
[691]
PS No.
[700]
Pager No.
[710]
[711]
Music Source No.
[720]
[729]
[730]
Outgoing Message (OGM) Name [731] DISA Security Mode [732]
[731]
Message No.
[732]
deleted: [KX-TDA100/KX-TDA200] [KX-TDA30] and its graphic
3.3.10 SMDR & Maintenance Programming
[801]
Command No.
[802]
Page length
[803]
Skip Perforation
[804]
[805]
[810]
[900]
Slot No. Card Name
[901]
Slot No. Delete
[902]
Page
4.1 Capacity of System Resources
4.1.1 Capacity of System Resources
deleted: column for KX-TDA100
deleted: column for KX-TDA100
deleted: column for KX-TDA100
4.2 Tones /Ring Tones
4.2.1 Tones/Ring Tones
Tone Patterns (Default)
Ring Tone Patterns (Default)
4.3 List of Abbreviations
4.3.1 List of Abbreviations
A
B
C
Page
4.4 Revision History
4.4.1 KX-TDA100/KX-TDA200 Version 1.1
New Contents
Changed Contents
Page
4.4.2 KX-TDA30 Version 1.1
New Contents
Changed Contents
Page
Page
A
B
C
D
E
F
G
H
I
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
