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Peerless Industries KX-TDA30, KX-TDA100, KX-TDA15, KX-TDA200 manual Section Call Handling Features

Models: KX-TDA200 KX-TDA15 KX-TDA30 KX-TDA100

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Section 1

Call Handling Features

Feature Guide

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Peerless Industries KX-TDA30, KX-TDA100, KX-TDA15, KX-TDA200 manual Section Call Handling Features

Contents

KX-TDA15/KX-TDA30 About this Feature Guide Terms used in this Feature GuideAbout the other manuals Trademarks Installation ManualComputer Telephony Integration CTI Features Feature HighlightsNetworking Features Built-in Small Call Centre FeaturesParallelled Telephone Features Portable Station PS FeaturesPC Phone/PC Console Features Table of Contents 130 102113 118Voice Mail Features 205 Optional Device Features 146Caller ID Features 160 Message Features 167278 Extension Controlling Features 239Audible Tone Features 245 Networking Features 247Programming Instructions 324 Basic Programming 329 COS Programming 346 365 362Revision History 369 List of Abbreviations 367Feature Guide Section Call Handling Features Available Networking Type for Each Optional Trunk Card Type Incoming Call FeaturesIncoming Trunk Call Features Incoming Trunk Call Features-SUMMARYDIL Irna Direct In Line DIL Method FlowchartDestination Day Lunch Break Night Programming Example of DIL TableTrunk No CLICalling Line Identification CLI Distribution Direct Inward Dialling DID/Direct Dialling In DDIDID/DDI Number Modification DID/DDI CLIDID/DDI Destination *3 Ion No. *1 Name *2 Day Lunch Break NightReceived Destination Explanation Number Inter-digit TimeMultiple Subscriber Number MSN Ringing Service Ion Name Day Lunch Break Night Programming Example of MSN Table for Isdn BRI PortMSN CLI MSN DestinationTime Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Original Destination Available Intercept Destination Intercept RoutingIntercept Routing-Busy/DND on/off If the intercept destination cannot receive the callIdle Extension Hunting Call Forwarding FWD/Do Not Disturb DND Intercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator tenant/PBX is not assigned Doorphone Call Internal Call FeaturesInternal Call Features-SUMMARY Feature Description Details Intercom CallInternal Call Block Programming Example Called Party CallerCOS 1 COS 2 COS Incoming Call Features Tafas Incoming Call Indication FeaturesIncoming Call Indication Features-SUMMARY LEDRing Tone Pattern Selection LCSTRG1 TRG2 DPT Call WaitingFeature Guide References Terminated Hunting Receiving Group FeaturesIdle Extension Hunting Type Description Circular HuntingIf all the searched extensions are busy FWD/DND ModeIncoming Call Distribution Group Features-SUMMARY Incoming Call Distribution Group FeaturesOverflow Feature Monitor Feature Call QueueControl Remote Control The supervisor Supervisory IncomingCall Forwarding FWD 1.19.2 Flexible Buttons UCD Group Call DistributionHow the Group Call Waiting Feature Activates ExampleICD Group Button for Group Call Waiting FWD/DND Extension No Reply Redirection UCD or Priority Hunting MethodQueuing Feature Light Pattern Calls in the Waiting Queue Explanation for Queuing Time TableManual Queue Redirection Hurry-up Button1st 3rd 2nd Priority VIP CallOverflow Feature Busy on Busy Busy on BusyExample of a Log-in/Log-out Button Log-in/Log-outWrap-up Log-in/Log-out and Wrap-up Status ExampleLog-in/Log-out Monitor Wrap-up ButtonLight pattern Status Automatic Log-outIncoming Call Queue Monitor Display Supervisory FeatureAccumulation Value Clear Other Features while in Monitor ModeAvailable Extension as a Supervisor Extension Available Paired DSS ConsoleCall Forwarding FWD/Do Not Disturb DND Features Call Forwarding FWD/Do Not Disturb DNDCall Forwarding FWD/Do Not Disturb DND When in FWD/DND Cycle Switch Mode Light Pattern Status defaultMode Change When in FWD/DND Setting ModeFeature Guide References Busy Call Forwarding FWDType Circumstance All Calls Follow MeFWD to Trunk GeneralFWD for Trunk Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWDBoss & Secretary feature Trunk Call DurationMultiple FWD Message Waiting All Calls and BusyNo Answer and Busy/No Answer Follow MeDo Not Disturb DND Answering Features Answering FeaturesAnswering Features-SUMMARY Prime Line Line Preference-IncomingCall Pickup applies to Call PickupDirected Call Pickup Group Call PickupHands-free Answerback Predialling Making Call FeaturesAutomatic Extension Release Intercom Call Trunk Call Features-SUMMARY Trunk Call FeaturesClip Number Notification KX-TDA100/KX-TDA200 only Emergency CallAccount Code Entry Account ButtonVerified Code Entry Pulse to Tone Conversion Dial Type SelectionReverse Circuit Pause Insertion Telephone Company Smdr TRS/BarringIf this PBX is installed behind an existing host PBX Special Carrier Access CodeTrunk Access Seizing a Line FeaturesSeizing a Line Features-SUMMARY Feature Description Details Line PreferenceLine Preference Override Feature Description IntercomLine Preference-Outgoing Idle LineTrunk Access Flexible Buttons Basic Calling Memory Dialling Features Memory Dialling FeaturesMemory Dialling Features-SUMMARY Intercom Trunk Access by Memory DiallingValid Input Display while Description Entering FLASH/RECALLOne-touch Dialling One-touch Dialling ButtonFull One-touch Dialling Programming Example Button Desired Number KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 onlyOutgoing Call Log Display by Redial Button Last Number RedialAutomatic Redial Interrupt RedialSpeed Dialling-Personal/System Personal Speed DiallingSystem Speed Dialling Location No Quick Dialling No Desired Number Quick DiallingCapable Telephone Hot LineAutomatic Callback Busy Camp-on Busy Line/Busy Party FeaturesExecutive Busy Override Deny Executive Busy OverrideCall Monitor OFF Ohca COS Second Call Notification to Busy ExtensionSecond Call Notification to Busy Extension-SUMMARY OhcaFeature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Exception Code Tables Toll Restriction TRS/Call Barring Barring FeaturesToll Restriction TRS/Call Barring Barring Denied Code TablesDenied Code Tables *1 Exception Code Tables *2 TRS/Barring LevelFlowchart ARS Keep the Software UP-TO-DATE with the Latest DataFeature Guide References Budget Management for Verified Call Budget ManagementExtension Lock Remote Extension LockTRS/Barring Level Toll Restriction/Call Barring Button Dial Tone TransferWalking COS through Disa Walking COSVerified Code PIN Lock Verified Code EntryVerified Code Entry through Disa Verified Code PINCOS Automatic Route Selection ARS Features Carrier Selection Procedure FlowchartAutomatic Route Selection ARS Programming Procedures Carrier Priority Corresponding Description NumberRouting Plan Assignment Time TableProgramming Example Command Explanation DescriptionCarrier Assignment Analogue Line Insert a pauseDialled Number on the Smdr Optional Assignment Authorisation Code for a TenantAuthorisation Code for a Trunk Group Itemised Billing CodeConversation Features Hands-free OperationPTs with the Monitor Button Off-hook Monitor Mute Headset Operation Headset ButtonAnswer/Release Button Data Line Security Flash/Recall/Terminate Explanation of Each ModeFLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall ModeExternal Feature Access EFA Flash/Recall TimeEFA Button Trunk Call Limitation Parallelled Telephone Features Descriptions ConnectionsAPT + SLT KX-TDA15 only Installation ManualCalling Party Control CPC Signal Detection Available destination Destination Transferring FeaturesCall Transfer Transfer Recall for Call Transfer without AnnouncementOne-touch Transfer Call Hold Holding FeaturesMode Hold Transfer to Trunk Transfer to ExtensionCall Park Call Splitting BGM Number and the Music Source BGM No Volume ControlMusic on Hold KX-TDA100/KX-TDA200Conference Features Conference FeaturesConference Features-SUMMARY Conference Multiple Party Conversation Privacy Release CO ButtonPrivacy Release Time Paging Deny Paging FeaturesPaging Paging GroupUser Group No. *1 001 002 003External Pager Priority Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 only Broadcasting GroupConference Call SP-PHONE DSSBroadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Doorphone Call Optional Device FeaturesOptional Device Features Door Open Duration Door OpenPager Volume Trunk Answer From Any Station TafasFloating Extension Number KX-TDA100/KX-TDA200 only Background Music BGMBGM-External BGM-ExternalTimed Reminder Feature Usage Details Direct Inward SystemAccess Disa Outgoing Message OGMRecording Methods Outgoing Message OGM Direct Inward System Access DisaDisa Built-in Automated Attendant Number Disa AA Service Disa Security Mode and Available FeaturesCode All Security Trunk Security Mode OverrideAvailable PBX Features with Security Mode Override Disa Intercept Routing-Busy/DNDSmdr Disa Intercept Routing-No AnswerTo the next OGM Tone Detection Disa Delayed Answer TimeDisa Mute Time Trunk-to-Trunk Call DurationInstallation Manual References Caller ID Caller ID FeaturesIdentification CLI Service Features Description Details Calling LineCaller ID Table Assignment Modification FlowchartCaller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log for PS Calls Incoming Call LogCall Log Button Call Log for Incoming Call Distribution Group CallsIncoming Call Log Display Lock Storing the Call Log Information in Personal Speed DiallingIncoming Call Log Memory Distinctive Dial Tone for Message Waiting Message FeaturesMessage Waiting Message ButtonSLT Message Waiting Lamp Light Patterns Pattern 11 on Type Message Message Example Description System Absent MessageFixed Buttons Proprietary Telephone PT FeaturesAuto ANS MonitorMessage RedialPF Programmable Feature Button Usage Flexible CO TrunkFlexible DSS Direct Station Or host PBX to access their features Flexible ButtonsEFA Time Service Switching System AlarmTime Service Isdn ServiceCustomising the Buttons APT LED IndicationLight Pattern of the Corresponding Extension Status Button Light Pattern of the Line Status ButtonsButton Trunk Status LightFlashing Light Patterns Display Contrast Display InformationDisplay Item Display Example Condition Multilingual DisplaySettings on the Programming Mode Integrated Services Digital Network Isdn Service Features Integrated Services Digital Network IsdnIntegrated Services Digital Network ISDN-SUMMARY Colr DDIClip ColpCcbs McidAutomatic Isdn Configuration L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer ModeColp Example Calling Line Identification Presentation ClipConnected Line Identification Presentation Colp Clip ExampleClir Button and Colr Button CLIP/COLP NumberCalling/Connected Line Identification Restriction CLIR/COLR COLP/CLIR/COLR Assignment for Each PortAOC for Isdn extension Advice of Charge AOCIsdn Call Forwarding CF-by Isdn P-MPFWD Call Forwarding CF By Isdn P-MPCall Forwarding FWD Forwarding Calls Call Forwarding CF By Isdn P-P Call Forwarding CF-by Isdn P-PForwarding Calls Isdn Hold Button Call Hold HOLD-by IsdnCall Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs 1234 Isdn ExtensionFeature Guide References Isdn Service Button Isdn Service Access by Keypad Protocol21 E1 Line Service Features KX-TDA100/KX- TDA200 only 21.1 E1 Line Service KX-TDA100/KX-TDA200 onlyDR2 Incoming ANI Feature DescriptionAutomatic Outgoing ANI Number ANILcot Gcot Did 22 T1 Line Service Features KX-TDA100/KX- TDA200 only22.1 T1 Line Service KX-TDA100/KX-TDA200 only LCOT/GCOT/DID/TIE/OPXThrough the PBX. An extension number can be given to VM Dtmf Group Voice Mail FeaturesVoice Mail VM Group VM Group Type DescriptionVM Dtmf One-touch Voice Mail Feature Access System Explanation Voice Mail Dtmf IntegrationIntercept Routing to the VPS Sequence Selection Dtmf Command AssignmentCommand Default FWD to the VPS Sequence SelectionTransferring to a Mailbox of the VPS Parameter Transmitted Command AA Service ModeNone Default Example of a & bListening to a Recorded Message Dtmf Status Signal and Condition Default Command AA ServiceVoice Mail VM Transfer Button Status Condition Default CommandVoice Mail Features Voice Mail DPT Digital Integration Feature ExplanationAutomatic Configuration-Quick Setup Listening to a Recorded Message Direct Mailbox AccessExample For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPSTwo-way Recording into the VPS Live Call Screening LCSFeature Guide References Portable Station PS Features Portable Station PS ConnectionHandover Installation Manual References Available PS PS Ring GroupProgramming Example PS Ring PS Ring GroupCalling Multiple PSs Simultaneously Method Assignment Merit Demerit Details IncomingCall Incoming Call Distribution Group PS Ring Group PBX Extension Dialling PS DirectoryType Description PS Dialling Directory DirectoryPS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Smdr Output Data Administrative Information Output FeaturesStation Message Detail Recording Smdr Smdr Output PortPattern C 120 digits Smdr Format Type and ContentsPattern a 80 digits without call charge information Pattern B 80 digits with call charge informationCO Trunk Number Description Pattern DateTime ExtCaller’s Outgoing intercomCall Log-in/Log-out Status ARS dialReceived call Secret diallingPrivacy dial Date orderSerial Interface RS-232C Parameters Charge Meter Total Call Charge Call Charge ManagementExamples of Call Charge Fee Reference Call Charge Fee Reference by Charge Reference Button Pay Tone Service KX-TDA100/KX-TDA200 onlyExtension PIN Display Extension Controlling FeaturesExtension Personal Identification Number PIN Remote Extension PIN ClearSettings on the Programming Mode Manager Programming FWD*/DND Extension Feature ClearFeatures After Setting Absent Message Off BGMWalking Extension To use the voice message feature Timed ReminderProgrammable Time Extension PIN Remote Extension Control by UserDial Tone Audible Tone FeaturesConfirmation Tone Type Description ToneConfirmation Tone Patterns Explanation Networking FeaturesTIE Line Service InterfaceCase PBX Code Method Access with PBX CodeTRG PBX Code Method Access with PBX Code TIE Line Network Added Group No. Digits Dial Modification Trunk Removed AddedFrom PBX-1 is an extension PBX Code Method Access with PBX Code Example Trunk-to-TIE AccessTIE Line and Trunk Connection TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG Programming Example of PBX-2 Trunk Group No COS No TRG of Incoming Outgoing CallTRG Explanation Case Example Telephone CompanyPBX-2 TRG 1 COS952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Public/Private Discrimination Virtual Private Network VPNQuick Dialling Extension no. Public no. Other PBX Qsig Network-SUMMARY Qsig NetworkQsig COLP/CONP Example Calling Line/Name Identification Presentation CLIP/CNIPConnected Line/Name Identification Presentation COLP/CONP CLIP/CNIP ExampleCalling/Connected Name Identification Restriction CNIR/CONR CNIP/CONP NameCall Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Qsig Completion of Calls to Busy Subscriber CCBS-byFor receiving a call Voice over Internet Protocol VoIP NetworkRequired Programming Device For making a callThird Party Call Control Computer Telephony Integration CTI FeaturesComputer Telephony Integration CTI First Party Call ControlApplication Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features Extension Port Configuration System Configuration-HardwareSystem Configuration-Software Class of Service COSWalking COS User Group GroupIncoming Call Distribution Group Idle Extension Hunting GroupType Description VM Dtmf Group VM GroupTenant Service Tenant Configuration Tenant MemberSystem Management Example Tenant Tenant-to-Tenant Call BlockProgramming Example Caller Time Service Time Service Switching Mode Type Description AutomaticManual Features Using Time Service Time Table ExampleProgramming Examples of DID/DDI Table and DIL Table DID/DDI Time Service Switching Mode Automatic/Manual Button Operator Call Operator FeaturesType Description PBX operator Tenant operatorOGM Manager FeaturesConditions PC Programming System Data ControlUsing an Isdn Remote Programming Method Description Using a modemDirect Access Using anInstallation Manual References PT Programming System Programming Password LevelSystem Data Control Quick Setup Time Information from Telephone Company Automatic SetupAutomatic Time Adjustment Summer Time Daylight Saving Time SettingFeature Guide References Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heardWith Without Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter TDA30/KX Floating ExtensionData File Storage Area Software UpgradingKX-TDA30 Fault Recovery/DiagnosticsPower Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only DC Power SourceInstallation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Ways to Programme Password SecurityIntroduction IntroductionOperating System Installing and Starting the Maintenance ConsolePC Programming System RequirementsPC Programming PC Programming When country/area data do not match PC Programming Buttons and Functions PT ProgrammingProgramming Instructions Required Telephone/ExtensionProgramming No Entering System Programming ModeAdministrator Level Programming StructureStandard mode Option modeEntering Characters Option mode for GR model Option mode for CE modelExample of Entering Characters Option mode for RU modelBasic Programming 002003 008 004005 006010 011012 102 System Programming100 101122 103120 121190 123130 131Time 211 300 5 TRS/Barring/ARS Programming304 320321 322325 350 352331-346 402 Trunk Programming400 401412 413414 422 424425 427 490 472473 476491 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only504 COS Programming502 503505 506509 516 512514 515603 Extension Programming600 602622 606620 621628 625626 627630 632641 660 680681 699 690691 692711 Resource/Interface Programming700 710KX-TDA15/KX-TDA30 720729 KX-TDA100/KX-TDA200Outgoing Message OGM Name Disa Security ModeSmdr & Maintenance Programming 800802 812 803804 811Card Programming 902910 Section Appendix KX-TDA15 KX-TDA30 KX-TDA100/KX Capacity of System ResourcesCapacity of System Resources CategoryNetworking Programmer Tones/Ring Tones Tones/Ring TonesRing Tone Patterns Default List of Abbreviations List of AbbreviationsList of Abbreviations KX-TDA100/KX-TDA200 Version New ContentsChanged Contents Revision HistoryRevision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan