Hands-free Answerback | Peerless Industries KX-TDA15, KX-TDA100

1.4 Answering Features

1.4.1.4Hands-free Answerback

Description

A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a hands-free conversation is established in the following method:

Type	Answering Method

Intercom Call	Established immediately after a beep tone at the called extension
	and the caller hears a confirmation tone.

Trunk Call*	Established after a specified number of rings, a called extension
	hears a beep tone.

*: Including a call from an extension that placed a trunk call on a consultation hold.

Conditions

•Hands-free Answerback applies to:

Intercom calls and trunk calls, including calls directed to an incoming call distribution group in UCD or Priority Hunting distribution method. ( 1.2.2.2 Group Call Distribution)

•Hands-free Answerback for Trunk Calls

System programming is required to use this feature.

•Secret Monitor

The beep tone which the called party hears before answering can be eliminated through system programming.

•Alternate Receiving/Calling Mode (Ring/Voice) Override

Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the Alternate Calling mode from the caller.

•Hands-free Answerback with Headset

The Hands-free Answerback feature can also be used with a headset.

Feature Guide References

1.5.3 Intercom Call

User Manual References

User Manual

1.3.2 Answering Hands-free(Hands-free Answerback)

Feature Guide

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Image 69

Peerless Industries KX-TDA15, KX-TDA100, KX-TDA200, KX-TDA30 manual Hands-free Answerback

Contents

KX-TDA15/KX-TDA30 About this Feature Guide Terms used in this Feature GuideAbout the other manuals Trademarks Installation Manual Networking Features Feature HighlightsBuilt-in Small Call Centre Features Computer Telephony Integration CTI Features Parallelled Telephone Features Portable Station PS FeaturesPC Phone/PC Console Features Table of Contents 113 102118 130 Caller ID Features 160 Optional Device Features 146Message Features 167 Voice Mail Features 205 Audible Tone Features 245 Extension Controlling Features 239Networking Features 247 278 Programming Instructions 324 Basic Programming 329 COS Programming 346 365 362 Revision History 369 List of Abbreviations 367 Feature Guide Section Call Handling Features Incoming Trunk Call Features Incoming Call FeaturesIncoming Trunk Call Features-SUMMARY Available Networking Type for Each Optional Trunk Card Type DIL Irna Direct In Line DIL Method Flowchart Trunk No Programming Example of DIL TableCLI Destination Day Lunch Break Night Calling Line Identification CLI Distribution Direct Inward Dialling DID/Direct Dialling In DDI DID/DDI Destination *3 DID/DDI CLIIon No. *1 Name *2 Day Lunch Break Night DID/DDI Number Modification Received Destination Explanation Number Inter-digit Time Multiple Subscriber Number MSN Ringing Service MSN CLI Programming Example of MSN Table for Isdn BRI PortMSN Destination Ion Name Day Lunch Break Night Time Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Original Destination Available Intercept Destination Intercept Routing Intercept Routing-Busy/DND on/off If the intercept destination cannot receive the callIdle Extension Hunting Call Forwarding FWD/Do Not Disturb DND Intercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator tenant/PBX is not assigned Internal Call Features-SUMMARY Internal Call FeaturesFeature Description Details Intercom Call Doorphone Call Internal Call Block Programming Example Called Party CallerCOS 1 COS 2 COS Incoming Call Features Incoming Call Indication Features-SUMMARY Incoming Call Indication FeaturesLED Tafas Ring Tone Pattern Selection LCSTRG1 TRG2 DPT Call Waiting Feature Guide References Idle Extension Hunting Receiving Group FeaturesType Description Circular Hunting Terminated Hunting If all the searched extensions are busy FWD/DND Mode Incoming Call Distribution Group Features-SUMMARY Incoming Call Distribution Group Features Overflow Feature Control Remote Control The supervisor Feature Call QueueSupervisory Incoming Monitor Call Forwarding FWD 1.19.2 Flexible Buttons UCD Group Call Distribution How the Group Call Waiting Feature Activates ExampleICD Group Button for Group Call Waiting FWD/DND Extension No Reply Redirection UCD or Priority Hunting Method Queuing Feature Manual Queue Redirection Explanation for Queuing Time TableHurry-up Button Light Pattern Calls in the Waiting Queue 1st 3rd 2nd Priority VIP Call Overflow Feature Busy on Busy Busy on BusyExample of a Wrap-up Log-in/Log-outLog-in/Log-out and Wrap-up Status Example Log-in/Log-out Button Light pattern Status Wrap-up ButtonAutomatic Log-out Log-in/Log-out Monitor Incoming Call Queue Monitor Display Supervisory Feature Available Extension as a Supervisor Extension Other Features while in Monitor ModeAvailable Paired DSS Console Accumulation Value Clear Call Forwarding FWD/Do Not Disturb DND Features Call Forwarding FWD/Do Not Disturb DNDCall Forwarding FWD/Do Not Disturb DND Mode Change Light Pattern Status defaultWhen in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode Feature Guide References Type Circumstance All Calls Call Forwarding FWDFollow Me Busy FWD for Trunk Calls/Intercom Calls GeneralFWD from Incoming Call Distribution Group Group FWD FWD to Trunk Boss & Secretary feature Trunk Call DurationMultiple FWD No Answer and Busy/No Answer All Calls and BusyFollow Me Message Waiting Do Not Disturb DND Answering Features Answering FeaturesAnswering Features-SUMMARY Prime Line Line Preference-Incoming Directed Call Pickup Call PickupGroup Call Pickup Call Pickup applies to Hands-free Answerback Predialling Making Call Features Automatic Extension Release Intercom Call Trunk Call Features-SUMMARY Trunk Call Features Clip Number Notification KX-TDA100/KX-TDA200 only Emergency Call Account Code Entry Account ButtonVerified Code Entry Pulse to Tone Conversion Dial Type Selection Reverse Circuit Pause Insertion Telephone Company Smdr TRS/Barring If this PBX is installed behind an existing host PBX Special Carrier Access Code Seizing a Line Features-SUMMARY Seizing a Line FeaturesFeature Description Details Line Preference Trunk Access Line Preference-Outgoing Feature Description IntercomIdle Line Line Preference Override Trunk Access Flexible Buttons Basic Calling Memory Dialling Features Memory Dialling FeaturesMemory Dialling Features-SUMMARY Valid Input Display while Description Entering Trunk Access by Memory DiallingFLASH/RECALL Intercom One-touch Dialling One-touch Dialling ButtonFull One-touch Dialling Programming Example Button Desired Number KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 only Automatic Redial Last Number RedialInterrupt Redial Outgoing Call Log Display by Redial Button Speed Dialling-Personal/System Personal Speed DiallingSystem Speed Dialling Location No Quick Dialling No Desired Number Quick Dialling Capable Telephone Hot Line Automatic Callback Busy Camp-on Busy Line/Busy Party Features Executive Busy Override Deny Executive Busy Override Call Monitor Second Call Notification to Busy Extension-SUMMARY Second Call Notification to Busy ExtensionOhca OFF Ohca COS Feature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Toll Restriction TRS/Call Barring Barring Toll Restriction TRS/Call Barring Barring FeaturesDenied Code Tables Exception Code Tables Denied Code Tables *1 Exception Code Tables *2 TRS/Barring Level Flowchart ARS Keep the Software UP-TO-DATE with the Latest Data Feature Guide References Budget Management for Verified Call Budget Management Extension Lock Remote Extension LockTRS/Barring Level Toll Restriction/Call Barring Button Dial Tone Transfer Walking COS through Disa Walking COS Verified Code Entry through Disa Verified Code EntryVerified Code PIN Verified Code PIN Lock COS Automatic Route Selection ARS Features Carrier Selection Procedure FlowchartAutomatic Route Selection ARS Programming Procedures Routing Plan Assignment Corresponding Description NumberTime Table Carrier Priority Carrier Assignment Command Explanation DescriptionAnalogue Line Insert a pause Programming Example Authorisation Code for a Trunk Group Optional Assignment Authorisation Code for a TenantItemised Billing Code Dialled Number on the Smdr Conversation Features Hands-free OperationPTs with the Monitor Button Off-hook Monitor Mute Headset Operation Headset ButtonAnswer/Release Button Data Line Security FLASH/RECALL Button Mode Explanation of Each ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/Terminate External Feature Access EFA Flash/Recall TimeEFA Button Trunk Call Limitation Parallelled Telephone Features Descriptions Connections APT + SLT KX-TDA15 only Installation Manual Calling Party Control CPC Signal Detection Call Transfer Transferring FeaturesTransfer Recall for Call Transfer without Announcement Available destination Destination One-touch Transfer Call Hold Holding Features Mode Hold Transfer to Trunk Transfer to Extension Call Park Call Splitting Music on Hold Volume ControlKX-TDA100/KX-TDA200 BGM Number and the Music Source BGM No Conference Features Conference FeaturesConference Features-SUMMARY Conference Multiple Party Conversation Privacy Release CO ButtonPrivacy Release Time Paging Paging FeaturesPaging Group Paging Deny User Group No. *1 001 002 003External Pager Priority Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 only Broadcasting GroupConference Call SP-PHONE DSS Broadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Doorphone Call Optional Device Features Optional Device Features Door Open Duration Door Open Pager Volume Trunk Answer From Any Station TafasFloating Extension Number BGM-External Background Music BGMBGM-External KX-TDA100/KX-TDA200 only Access Disa Feature Usage Details Direct Inward SystemOutgoing Message OGM Timed Reminder Recording Methods Disa Built-in Automated Attendant Number Disa AA Service Direct Inward System Access DisaDisa Security Mode and Available Features Outgoing Message OGM Available PBX Features with Security Mode Override Security Mode OverrideDisa Intercept Routing-Busy/DND Code All Security Trunk Smdr Disa Intercept Routing-No Answer To the next OGM Disa Mute Time Disa Delayed Answer TimeTrunk-to-Trunk Call Duration Tone Detection Installation Manual References Caller ID Caller ID Features Identification CLI Service Features Description Details Calling Line Caller ID Table Assignment Modification Flowchart Caller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log Button Incoming Call LogCall Log for Incoming Call Distribution Group Calls Call Log for PS Calls Incoming Call Log Display Lock Storing the Call Log Information in Personal Speed DiallingIncoming Call Log Memory Message Waiting Message FeaturesMessage Button Distinctive Dial Tone for Message Waiting SLT Message Waiting Lamp Light Patterns Pattern 11 on Type Message Message Example Description System Absent Message Fixed Buttons Proprietary Telephone PT Features Message MonitorRedial Auto ANS PF Programmable Feature Button Usage Flexible CO TrunkFlexible DSS Direct Station Or host PBX to access their features Flexible ButtonsEFA Time Service System AlarmIsdn Service Time Service Switching Customising the Buttons APT LED Indication Button Trunk Status Light Pattern of the Line Status ButtonsLight Light Pattern of the Corresponding Extension Status Button Flashing Light Patterns Display Item Display Example Condition Display InformationMultilingual Display Display Contrast Settings on the Programming Mode Integrated Services Digital Network Isdn Service Features Integrated Services Digital Network IsdnIntegrated Services Digital Network ISDN-SUMMARY Clip DDIColp Colr Ccbs Mcid TEI Assignment Mode L1 Active Mode and L2 Data Link ModeBearer Mode Automatic Isdn Configuration Connected Line Identification Presentation Colp Calling Line Identification Presentation ClipClip Example Colp Example Calling/Connected Line Identification Restriction CLIR/COLR CLIP/COLP NumberCOLP/CLIR/COLR Assignment for Each Port Clir Button and Colr Button AOC for Isdn extension Advice of Charge AOC FWD Call Forwarding CF-by Isdn P-MPCall Forwarding CF By Isdn P-MP Isdn Call Forwarding FWD Forwarding Calls Call Forwarding CF By Isdn P-P Call Forwarding CF-by Isdn P-P Forwarding Calls Isdn Hold Button Call Hold HOLD-by Isdn Call Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs 1234 Isdn Extension Feature Guide References Isdn Service Button Isdn Service Access by Keypad Protocol 21 E1 Line Service Features KX-TDA100/KX- TDA200 only 21.1 E1 Line Service KX-TDA100/KX-TDA200 onlyDR2 Automatic Outgoing ANI Number Feature DescriptionANI Incoming ANI 22.1 T1 Line Service KX-TDA100/KX-TDA200 only 22 T1 Line Service Features KX-TDA100/KX- TDA200 onlyLCOT/GCOT/DID/TIE/OPX Lcot Gcot Did Through the PBX. An extension number can be given to Voice Mail VM Group Voice Mail FeaturesVM Group Type Description VM Dtmf Group VM Dtmf One-touch Voice Mail Feature Access System Explanation Voice Mail Dtmf Integration Command Default Dtmf Command AssignmentFWD to the VPS Sequence Selection Intercept Routing to the VPS Sequence Selection None Default Parameter Transmitted Command AA Service ModeExample of a & b Transferring to a Mailbox of the VPS Listening to a Recorded Message Dtmf Status Signal and Condition Default Command AA Service Voice Mail VM Transfer Button Status Condition Default Command Voice Mail Features Automatic Configuration-Quick Setup Feature ExplanationListening to a Recorded Message Direct Mailbox Access Voice Mail DPT Digital Integration Example For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPS Two-way Recording into the VPS Live Call Screening LCS Feature Guide References Portable Station PS Features Portable Station PS ConnectionHandover Installation Manual References Programming Example PS Ring PS Ring GroupPS Ring Group Available PS Calling Multiple PSs Simultaneously Method Assignment Merit Demerit Details IncomingCall Incoming Call Distribution Group PS Ring Group Type Description PS Dialling Directory PS DirectoryDirectory PBX Extension Dialling PS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Station Message Detail Recording Smdr Administrative Information Output FeaturesSmdr Output Port Smdr Output Data Pattern a 80 digits without call charge information Smdr Format Type and ContentsPattern B 80 digits with call charge information Pattern C 120 digits Time Number Description Pattern DateExt CO Trunk Call Log-in/Log-out Outgoing intercomStatus ARS dial Caller’s Privacy dial Secret diallingDate order Received call Serial Interface RS-232C Parameters Charge Meter Total Call Charge Call Charge ManagementExamples of Call Charge Fee Reference Call Charge Fee Reference by Charge Reference Button Pay Tone Service KX-TDA100/KX-TDA200 only Extension Personal Identification Number PIN Extension Controlling FeaturesRemote Extension PIN Clear Extension PIN Display Settings on the Programming Mode Manager Programming Features After Setting Absent Message Off Extension Feature ClearBGM FWD*/DND Walking Extension To use the voice message feature Timed ReminderProgrammable Time Extension PIN Remote Extension Control by User Dial Tone Audible Tone Features Confirmation Tone Type Description ToneConfirmation Tone Patterns TIE Line Service Networking FeaturesInterface Explanation Case PBX Code Method Access with PBX Code TRG PBX Code Method Access with PBX Code TIE Line Network Added Group No. Digits Dial Modification Trunk Removed Added From PBX-1 is an extension PBX Code Method Access with PBX Code Example Trunk-to-TIE AccessTIE Line and Trunk Connection TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG Programming Example of PBX-2 Trunk Group No COS No TRG of Incoming Outgoing CallTRG PBX-2 Example Telephone CompanyTRG 1 COS Explanation Case 952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Public/Private Discrimination Virtual Private Network VPN Quick Dialling Extension no. Public no. Other PBX Qsig Network-SUMMARY Qsig Network Qsig Connected Line/Name Identification Presentation COLP/CONP Calling Line/Name Identification Presentation CLIP/CNIPCLIP/CNIP Example COLP/CONP Example Calling/Connected Name Identification Restriction CNIR/CONR CNIP/CONP Name Call Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Qsig Completion of Calls to Busy Subscriber CCBS-by Required Programming Device Voice over Internet Protocol VoIP NetworkFor making a call For receiving a call Computer Telephony Integration CTI Computer Telephony Integration CTI FeaturesFirst Party Call Control Third Party Call Control Application Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features Extension Port Configuration System Configuration-Hardware System Configuration-Software Class of Service COSWalking COS User Group Group Incoming Call Distribution Group Idle Extension Hunting Group Type Description VM Dtmf Group VM Group Tenant Service Tenant Configuration Tenant MemberSystem Management Example Tenant Tenant-to-Tenant Call Block Programming Example Caller Time Service Time Service Switching Mode Type Description AutomaticManual Features Using Time Service Time Table ExampleProgramming Examples of DID/DDI Table and DIL Table DID/DDI Time Service Switching Mode Automatic/Manual Button Type Description PBX operator Operator FeaturesTenant operator Operator Call OGM Manager Features Conditions PC Programming System Data Control Direct Access Remote Programming Method Description Using a modemUsing an Using an Isdn Installation Manual References PT Programming System Programming Password Level System Data Control Quick Setup Automatic Time Adjustment Automatic SetupSummer Time Daylight Saving Time Setting Time Information from Telephone Company Feature Guide References Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heardWith Without Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter TDA30/KX Floating Extension Data File Storage Area Software Upgrading Power Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only Fault Recovery/DiagnosticsDC Power Source KX-TDA30 Installation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Introduction Password SecurityIntroduction Ways to Programme PC Programming Installing and Starting the Maintenance ConsoleSystem Requirements Operating System PC Programming PC Programming When country/area data do not match PC Programming Programming Instructions PT ProgrammingRequired Telephone/Extension Buttons and Functions Administrator Level Entering System Programming ModeProgramming Structure Programming No Standard mode Option modeEntering Characters Option mode for GR model Option mode for CE model Example of Entering Characters Option mode for RU model Basic Programming 002003 005 004006 008 010 011012 100 System Programming101 102 120 103121 122 130 123131 190 Time 211 304 5 TRS/Barring/ARS Programming320 300 321 322325 350 352331-346 400 Trunk Programming401 402 412 413414 422 424425 427 473 472476 490 491 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only 502 COS Programming503 504 505 506509 514 512515 516 600 Extension Programming602 603 620 606621 622 626 625627 628 630 632641 660 680681 691 690692 699 700 Resource/Interface Programming710 711 729 720KX-TDA100/KX-TDA200 KX-TDA15/KX-TDA30 Outgoing Message OGM Name Disa Security Mode Smdr & Maintenance Programming 800802 804 803811 812 Card Programming 902910 Section Appendix Capacity of System Resources Capacity of System ResourcesCategory KX-TDA15 KX-TDA30 KX-TDA100/KX Networking Programmer Tones/Ring Tones Tones/Ring Tones Ring Tone Patterns Default List of Abbreviations List of Abbreviations List of Abbreviations Changed Contents New ContentsRevision History KX-TDA100/KX-TDA200 Version Revision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan