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Peerless Industries KX-TDA30, KX-TDA100, KX-TDA15, KX-TDA200 manual Transferring a Call Call Transfer

Models: KX-TDA200 KX-TDA15 KX-TDA30 KX-TDA100

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1.28 Networking Features

User Manual References

User Manual

1.4.1 Transferring a Call (Call Transfer)

Feature Guide 275

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Peerless Industries KX-TDA30, KX-TDA100, KX-TDA15, KX-TDA200 manual Transferring a Call Call Transfer

Contents

KX-TDA15/KX-TDA30 About the other manuals About this Feature GuideTerms used in this Feature Guide Trademarks Installation ManualComputer Telephony Integration CTI Features Feature HighlightsNetworking Features Built-in Small Call Centre FeaturesPC Phone/PC Console Features Parallelled Telephone FeaturesPortable Station PS Features Table of Contents 130 102113 118Voice Mail Features 205 Optional Device Features 146Caller ID Features 160 Message Features 167278 Extension Controlling Features 239Audible Tone Features 245 Networking Features 247Programming Instructions 324 Basic Programming 329 COS Programming 346 365 362Revision History 369 List of Abbreviations 367Feature Guide Section Call Handling Features Available Networking Type for Each Optional Trunk Card Type Incoming Call FeaturesIncoming Trunk Call Features Incoming Trunk Call Features-SUMMARYDIL Irna Direct In Line DIL Method FlowchartDestination Day Lunch Break Night Programming Example of DIL TableTrunk No CLICalling Line Identification CLI Distribution Direct Inward Dialling DID/Direct Dialling In DDIDID/DDI Number Modification DID/DDI CLIDID/DDI Destination *3 Ion No. *1 Name *2 Day Lunch Break NightReceived Destination Explanation Number Inter-digit TimeMultiple Subscriber Number MSN Ringing Service Ion Name Day Lunch Break Night Programming Example of MSN Table for Isdn BRI PortMSN CLI MSN DestinationTime Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Original Destination Available Intercept Destination Intercept RoutingIdle Extension Hunting Intercept Routing-Busy/DND on/offIf the intercept destination cannot receive the call Call Forwarding FWD/Do Not Disturb DND If an operator tenant/PBX is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Doorphone Call Internal Call FeaturesInternal Call Features-SUMMARY Feature Description Details Intercom CallCOS 1 COS 2 COS Internal Call BlockProgramming Example Called Party Caller Incoming Call Features Tafas Incoming Call Indication FeaturesIncoming Call Indication Features-SUMMARY LEDTRG1 TRG2 Ring Tone Pattern SelectionLCS DPT Call WaitingFeature Guide References Terminated Hunting Receiving Group FeaturesIdle Extension Hunting Type Description Circular HuntingIf all the searched extensions are busy FWD/DND ModeIncoming Call Distribution Group Features-SUMMARY Incoming Call Distribution Group FeaturesOverflow Feature Monitor Feature Call QueueControl Remote Control The supervisor Supervisory IncomingCall Forwarding FWD 1.19.2 Flexible Buttons UCD Group Call DistributionICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesExample FWD/DND Extension No Reply Redirection UCD or Priority Hunting MethodQueuing Feature Light Pattern Calls in the Waiting Queue Explanation for Queuing Time TableManual Queue Redirection Hurry-up Button1st 3rd 2nd Priority VIP CallOverflow Feature Example of a Busy on BusyBusy on Busy Log-in/Log-out Button Log-in/Log-outWrap-up Log-in/Log-out and Wrap-up Status ExampleLog-in/Log-out Monitor Wrap-up ButtonLight pattern Status Automatic Log-outIncoming Call Queue Monitor Display Supervisory FeatureAccumulation Value Clear Other Features while in Monitor ModeAvailable Extension as a Supervisor Extension Available Paired DSS ConsoleCall Forwarding FWD/Do Not Disturb DND Call Forwarding FWD/Do Not Disturb DND FeaturesCall Forwarding FWD/Do Not Disturb DND When in FWD/DND Cycle Switch Mode Light Pattern Status defaultMode Change When in FWD/DND Setting ModeFeature Guide References Busy Call Forwarding FWDType Circumstance All Calls Follow MeFWD to Trunk GeneralFWD for Trunk Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWDMultiple FWD Boss & Secretary featureTrunk Call Duration Message Waiting All Calls and BusyNo Answer and Busy/No Answer Follow MeDo Not Disturb DND Answering Features-SUMMARY Answering FeaturesAnswering Features Prime Line Line Preference-IncomingCall Pickup applies to Call PickupDirected Call Pickup Group Call PickupHands-free Answerback Predialling Making Call FeaturesAutomatic Extension Release Intercom Call Trunk Call Features-SUMMARY Trunk Call FeaturesClip Number Notification KX-TDA100/KX-TDA200 only Emergency CallVerified Code Entry Account Code EntryAccount Button Pulse to Tone Conversion Dial Type SelectionReverse Circuit Pause Insertion Telephone Company Smdr TRS/BarringIf this PBX is installed behind an existing host PBX Special Carrier Access CodeTrunk Access Seizing a Line FeaturesSeizing a Line Features-SUMMARY Feature Description Details Line PreferenceLine Preference Override Feature Description IntercomLine Preference-Outgoing Idle LineTrunk Access Flexible Buttons Basic Calling Memory Dialling Features-SUMMARY Memory Dialling FeaturesMemory Dialling Features Intercom Trunk Access by Memory DiallingValid Input Display while Description Entering FLASH/RECALLFull One-touch Dialling One-touch DiallingOne-touch Dialling Button Programming Example Button Desired Number KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 onlyOutgoing Call Log Display by Redial Button Last Number RedialAutomatic Redial Interrupt RedialSystem Speed Dialling Speed Dialling-Personal/SystemPersonal Speed Dialling Location No Quick Dialling No Desired Number Quick DiallingCapable Telephone Hot LineAutomatic Callback Busy Camp-on Busy Line/Busy Party FeaturesExecutive Busy Override Deny Executive Busy OverrideCall Monitor OFF Ohca COS Second Call Notification to Busy ExtensionSecond Call Notification to Busy Extension-SUMMARY OhcaFeature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Exception Code Tables Toll Restriction TRS/Call Barring Barring FeaturesToll Restriction TRS/Call Barring Barring Denied Code TablesDenied Code Tables *1 Exception Code Tables *2 TRS/Barring LevelFlowchart ARS Keep the Software UP-TO-DATE with the Latest DataFeature Guide References Budget Management for Verified Call Budget ManagementTRS/Barring Level Extension LockRemote Extension Lock Toll Restriction/Call Barring Button Dial Tone TransferWalking COS through Disa Walking COSVerified Code PIN Lock Verified Code EntryVerified Code Entry through Disa Verified Code PINCOS Automatic Route Selection ARS Automatic Route Selection ARS FeaturesCarrier Selection Procedure Flowchart Programming Procedures Carrier Priority Corresponding Description NumberRouting Plan Assignment Time TableProgramming Example Command Explanation DescriptionCarrier Assignment Analogue Line Insert a pauseDialled Number on the Smdr Optional Assignment Authorisation Code for a TenantAuthorisation Code for a Trunk Group Itemised Billing CodePTs with the Monitor Button Conversation FeaturesHands-free Operation Off-hook Monitor Mute Answer/Release Button Headset OperationHeadset Button Data Line Security Flash/Recall/Terminate Explanation of Each ModeFLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall ModeEFA Button External Feature Access EFAFlash/Recall Time Trunk Call Limitation Parallelled Telephone Features Descriptions ConnectionsAPT + SLT KX-TDA15 only Installation ManualCalling Party Control CPC Signal Detection Available destination Destination Transferring FeaturesCall Transfer Transfer Recall for Call Transfer without AnnouncementOne-touch Transfer Call Hold Holding FeaturesMode Hold Transfer to Trunk Transfer to ExtensionCall Park Call Splitting BGM Number and the Music Source BGM No Volume ControlMusic on Hold KX-TDA100/KX-TDA200Conference Features-SUMMARY Conference FeaturesConference Features Conference Multiple Party Conversation Privacy Release Time Privacy ReleaseCO Button Paging Deny Paging FeaturesPaging Paging GroupExternal Pager Priority User Group No. *1001 002 003 Conference Call Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 onlyBroadcasting Group SP-PHONE DSSBroadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Doorphone Call Optional Device FeaturesOptional Device Features Door Open Duration Door OpenFloating Extension Number Pager VolumeTrunk Answer From Any Station Tafas KX-TDA100/KX-TDA200 only Background Music BGMBGM-External BGM-ExternalTimed Reminder Feature Usage Details Direct Inward SystemAccess Disa Outgoing Message OGMRecording Methods Outgoing Message OGM Direct Inward System Access DisaDisa Built-in Automated Attendant Number Disa AA Service Disa Security Mode and Available FeaturesCode All Security Trunk Security Mode OverrideAvailable PBX Features with Security Mode Override Disa Intercept Routing-Busy/DNDSmdr Disa Intercept Routing-No AnswerTo the next OGM Tone Detection Disa Delayed Answer TimeDisa Mute Time Trunk-to-Trunk Call DurationInstallation Manual References Caller ID Caller ID FeaturesIdentification CLI Service Features Description Details Calling LineCaller ID Table Assignment Modification FlowchartCaller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log for PS Calls Incoming Call LogCall Log Button Call Log for Incoming Call Distribution Group CallsIncoming Call Log Memory Incoming Call Log Display LockStoring the Call Log Information in Personal Speed Dialling Distinctive Dial Tone for Message Waiting Message FeaturesMessage Waiting Message ButtonSLT Message Waiting Lamp Light Patterns Pattern 11 on Type Message Message Example Description System Absent MessageFixed Buttons Proprietary Telephone PT FeaturesAuto ANS MonitorMessage RedialFlexible DSS Direct Station PF Programmable FeatureButton Usage Flexible CO Trunk EFA Or host PBX to access their featuresFlexible Buttons Time Service Switching System AlarmTime Service Isdn ServiceCustomising the Buttons APT LED IndicationLight Pattern of the Corresponding Extension Status Button Light Pattern of the Line Status ButtonsButton Trunk Status LightFlashing Light Patterns Display Contrast Display InformationDisplay Item Display Example Condition Multilingual DisplaySettings on the Programming Mode Integrated Services Digital Network ISDN-SUMMARY Integrated Services Digital Network Isdn Service FeaturesIntegrated Services Digital Network Isdn Colr DDIClip ColpCcbs McidAutomatic Isdn Configuration L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer ModeColp Example Calling Line Identification Presentation ClipConnected Line Identification Presentation Colp Clip ExampleClir Button and Colr Button CLIP/COLP NumberCalling/Connected Line Identification Restriction CLIR/COLR COLP/CLIR/COLR Assignment for Each PortAOC for Isdn extension Advice of Charge AOCIsdn Call Forwarding CF-by Isdn P-MPFWD Call Forwarding CF By Isdn P-MPCall Forwarding FWD Forwarding Calls Call Forwarding CF By Isdn P-P Call Forwarding CF-by Isdn P-PForwarding Calls Isdn Hold Button Call Hold HOLD-by IsdnCall Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs 1234 Isdn ExtensionFeature Guide References Isdn Service Button Isdn Service Access by Keypad ProtocolDR2 21 E1 Line Service Features KX-TDA100/KX- TDA200 only21.1 E1 Line Service KX-TDA100/KX-TDA200 only Incoming ANI Feature DescriptionAutomatic Outgoing ANI Number ANILcot Gcot Did 22 T1 Line Service Features KX-TDA100/KX- TDA200 only22.1 T1 Line Service KX-TDA100/KX-TDA200 only LCOT/GCOT/DID/TIE/OPXThrough the PBX. An extension number can be given to VM Dtmf Group Voice Mail FeaturesVoice Mail VM Group VM Group Type DescriptionVM Dtmf One-touch Voice Mail Feature Access System Explanation Voice Mail Dtmf IntegrationIntercept Routing to the VPS Sequence Selection Dtmf Command AssignmentCommand Default FWD to the VPS Sequence SelectionTransferring to a Mailbox of the VPS Parameter Transmitted Command AA Service ModeNone Default Example of a & bListening to a Recorded Message Dtmf Status Signal and Condition Default Command AA ServiceVoice Mail VM Transfer Button Status Condition Default CommandVoice Mail Features Voice Mail DPT Digital Integration Feature ExplanationAutomatic Configuration-Quick Setup Listening to a Recorded Message Direct Mailbox AccessExample For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPSTwo-way Recording into the VPS Live Call Screening LCSFeature Guide References Handover Portable Station PS FeaturesPortable Station PS Connection Installation Manual References Available PS PS Ring GroupProgramming Example PS Ring PS Ring GroupCall Calling Multiple PSs SimultaneouslyMethod Assignment Merit Demerit Details Incoming Incoming Call Distribution Group PS Ring Group PBX Extension Dialling PS DirectoryType Description PS Dialling Directory DirectoryPS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Smdr Output Data Administrative Information Output FeaturesStation Message Detail Recording Smdr Smdr Output PortPattern C 120 digits Smdr Format Type and ContentsPattern a 80 digits without call charge information Pattern B 80 digits with call charge informationCO Trunk Number Description Pattern DateTime ExtCaller’s Outgoing intercomCall Log-in/Log-out Status ARS dialReceived call Secret diallingPrivacy dial Date orderSerial Interface RS-232C Parameters Charge Meter Examples of Call Charge Fee Reference Total Call ChargeCall Charge Management Call Charge Fee Reference by Charge Reference Button Pay Tone Service KX-TDA100/KX-TDA200 onlyExtension PIN Display Extension Controlling FeaturesExtension Personal Identification Number PIN Remote Extension PIN ClearSettings on the Programming Mode Manager Programming FWD*/DND Extension Feature ClearFeatures After Setting Absent Message Off BGMWalking Extension Programmable Time To use the voice message featureTimed Reminder Extension PIN Remote Extension Control by UserDial Tone Audible Tone FeaturesConfirmation Tone Patterns Confirmation ToneType Description Tone Explanation Networking FeaturesTIE Line Service InterfaceCase PBX Code Method Access with PBX CodeTRG PBX Code Method Access with PBX Code TIE Line Network Added Group No. Digits Dial Modification Trunk Removed AddedFrom PBX-1 is an extension TIE Line and Trunk Connection PBX Code Method Access with PBX Code ExampleTrunk-to-TIE Access TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG TRG Programming Example of PBX-2Trunk Group No COS No TRG of Incoming Outgoing Call Explanation Case Example Telephone CompanyPBX-2 TRG 1 COS952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Public/Private Discrimination Virtual Private Network VPNQuick Dialling Extension no. Public no. Other PBX Qsig Network-SUMMARY Qsig NetworkQsig COLP/CONP Example Calling Line/Name Identification Presentation CLIP/CNIPConnected Line/Name Identification Presentation COLP/CONP CLIP/CNIP ExampleCalling/Connected Name Identification Restriction CNIR/CONR CNIP/CONP NameCall Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Qsig Completion of Calls to Busy Subscriber CCBS-byFor receiving a call Voice over Internet Protocol VoIP NetworkRequired Programming Device For making a callThird Party Call Control Computer Telephony Integration CTI FeaturesComputer Telephony Integration CTI First Party Call ControlApplication Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features Extension Port Configuration System Configuration-HardwareWalking COS System Configuration-SoftwareClass of Service COS User Group GroupIncoming Call Distribution Group Idle Extension Hunting GroupType Description VM Dtmf Group VM GroupSystem Management Tenant ServiceTenant Configuration Tenant Member Example Tenant Tenant-to-Tenant Call BlockProgramming Example Caller Manual Time ServiceTime Service Switching Mode Type Description Automatic Programming Examples of DID/DDI Table and DIL Table Features Using Time ServiceTime Table Example DID/DDI Time Service Switching Mode Automatic/Manual Button Operator Call Operator FeaturesType Description PBX operator Tenant operatorOGM Manager FeaturesConditions PC Programming System Data ControlUsing an Isdn Remote Programming Method Description Using a modemDirect Access Using anInstallation Manual References PT Programming System Programming Password LevelSystem Data Control Quick Setup Time Information from Telephone Company Automatic SetupAutomatic Time Adjustment Summer Time Daylight Saving Time SettingFeature Guide References With Without Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter TDA30/KX Floating ExtensionData File Storage Area Software UpgradingKX-TDA30 Fault Recovery/DiagnosticsPower Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only DC Power SourceInstallation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Ways to Programme Password SecurityIntroduction IntroductionOperating System Installing and Starting the Maintenance ConsolePC Programming System RequirementsPC Programming PC Programming When country/area data do not match PC Programming Buttons and Functions PT ProgrammingProgramming Instructions Required Telephone/ExtensionProgramming No Entering System Programming ModeAdministrator Level Programming StructureEntering Characters Standard modeOption mode Option mode for GR model Option mode for CE modelExample of Entering Characters Option mode for RU model003 Basic Programming002 008 004005 006012 010011 102 System Programming100 101122 103120 121190 123130 131Time 211 300 5 TRS/Barring/ARS Programming304 320325 321322 331-346 350352 402 Trunk Programming400 401414 412413 425 422424 427 490 472473 476491 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only504 COS Programming502 503509 505506 516 512514 515603 Extension Programming600 602622 606620 621628 625626 627641 630632 681 660680 699 690691 692711 Resource/Interface Programming700 710KX-TDA15/KX-TDA30 720729 KX-TDA100/KX-TDA200Outgoing Message OGM Name Disa Security Mode802 Smdr & Maintenance Programming800 812 803804 811910 Card Programming902 Section Appendix KX-TDA15 KX-TDA30 KX-TDA100/KX Capacity of System ResourcesCapacity of System Resources CategoryNetworking Programmer Tones/Ring Tones Tones/Ring TonesRing Tone Patterns Default List of Abbreviations List of AbbreviationsList of Abbreviations KX-TDA100/KX-TDA200 Version New ContentsChanged Contents Revision HistoryRevision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan