1.2 Receiving Group Features
1.2.2.4VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call distribution groups 2 and 4 disable the VIP Call mode.
Calls have been distributed by DIL/DID/DDI/CLI. (The number in the circle is the queuing order.)
Incoming Call |
| Incoming Call |
| Incoming Call |
| Incoming Call |
|
Distribution | 6 | Distribution | 5 | Distribution | 4 | Distribution |
|
Group 1 | Group 2 | Group 3 | Group 4 | 8 | |||
(for VIP) | 1 | (for general | 3 | (for special | 2 | (for general | 7 |
| customers) | customers) | customers) | ||||
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| 1st |
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| 3rd | 2nd |
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| Priority | 3rd |
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| Priority |
| Priority |
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| Priority |
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Extn.
101
Extn.
102
Extn.
103
Distribution order: 1 6 2 4 3 7 5 8
From: Group 1 Group 3 Groups 2 and 4
Feature Guide
51
