1.2 Receiving Group Features
1.2.2Incoming Call Distribution Group Features
1.2.2.1Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming ( 
Incoming Call Distribution Group Member [620]). An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the group using a distribution method. When a preprogrammed number of extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor (supervisor extension).
Programming Item Example for Incoming Call Distribution Group 1 with Diagram
A through F in the table are described in the following diagram.
A |
|
| B | C | D | E | F |
|
|
|
|
|
Group | Floating | Group | Distribution | Max. No. of | Queuing | Overflow |
|
|
| *8 | Tenant | |
Busy | Call | Overflow Destination | ||||||||||
No. | Extn. No.*1 | Name*2 | Method*3 | Extensions*4 | Capacity*5 | Level*6 | Time*7 | Day | ... | ... | Night | No.*9 |
1 | 290 | Sales | Ring | 3 | 5 | 3 | 60 | 100 | ... | ... | 100 | 1 |
2 | 291 | Engineering | UCD | Max. | 11 | 8 | 90 | 200 | ... | ... | 200 | 5 |
3 |
|
|
|
|
|
|
|
|
|
|
|
|
: |
|
|
|
|
|
|
|
|
|
|
|
|
*1:
*2:
*3:
*4:
*5:
*6:
*7:
*8:
*9:
Incoming Call Distribution Group Floating Extension Number [622]
Incoming Call Distribution Group Name [623]
Incoming Call Distribution Group Distribution Method [624]
Maximum Number of Agents [632]
Queuing Call Capacity [628]
Queuing
Overflow Time [626]
Destination for Overflow Time Expiration [625]/Destination When All Busy [627] Tenant number is required to determine the time mode (day/lunch/break/night) (
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
42
