1.2 Receiving Group Features

1.2.2Incoming Call Distribution Group Features

1.2.2.1Incoming Call Distribution Group Features—SUMMARY

Description

An incoming call distribution group is a group of extensions programmed through system programming ( Incoming Call Distribution Group Member [620]). An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number.

Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the group using a distribution method. When a preprogrammed number of extensions in the group are busy, the incoming calls can wait in a queue.

Each incoming call distribution group and member extensions can be programmed as desired to handle incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor (supervisor extension).

Programming Item Example for Incoming Call Distribution Group 1 with Diagram

A through F in the table are described in the following diagram.

A

 

 

B

C

D

E

F

 

 

 

 

 

Group

Floating

Group

Distribution

Max. No. of

Queuing

Hurry-up

Overflow

 

 

 

*8

Tenant

Busy

Call

Overflow Destination

No.

Extn. No.*1

Name*2

Method*3

Extensions*4

Capacity*5

Level*6

Time*7

Day

...

...

Night

No.*9

1

290

Sales

Ring

3

5

3

60

100

...

...

100

1

2

291

Engineering

UCD

Max.

11

8

90

200

...

...

200

5

3

 

 

 

 

 

 

 

 

 

 

 

 

:

 

 

 

 

 

 

 

 

 

 

 

 

*1:

*2:

*3:

*4:

*5:

*6:

*7:

*8:

*9:

Incoming Call Distribution Group Floating Extension Number [622]

Incoming Call Distribution Group Name [623]

Incoming Call Distribution Group Distribution Method [624]

Maximum Number of Agents [632]

Queuing Call Capacity [628]

Queuing Hurry-up Level [629]

Overflow Time [626]

Destination for Overflow Time Expiration [625]/Destination When All Busy [627] Tenant number is required to determine the time mode (day/lunch/break/night) ( 2.2.4 Time Service) and the music source (for Music on Hold) for each group.

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Feature Guide

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Peerless Industries KX-TDA200, KX-TDA100, KX-TDA15, KX-TDA30 manual Incoming Call Distribution Group Features-SUMMARY