Manuals / Peerless Industries / Communications / IP Phone

Peerless Industries KX-TDA15, KX-TDA100, KX-TDA200, KX-TDA30 manual Forwarding Calls

Models: KX-TDA200 KX-TDA15 KX-TDA30 KX-TDA100

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Page 273

1.28 Networking Features

User Manual References

User Manual

1.5.1 Forwarding Calls

Feature Guide 273

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Peerless Industries KX-TDA15, KX-TDA100, KX-TDA200, KX-TDA30 manual Forwarding Calls

Contents

KX-TDA15/KX-TDA30 About this Feature Guide Terms used in this Feature GuideAbout the other manuals Trademarks Installation ManualNetworking Features Feature HighlightsBuilt-in Small Call Centre Features Computer Telephony Integration CTI FeaturesParallelled Telephone Features Portable Station PS FeaturesPC Phone/PC Console Features Table of Contents 113 102118 130Caller ID Features 160 Optional Device Features 146Message Features 167 Voice Mail Features 205Audible Tone Features 245 Extension Controlling Features 239Networking Features 247 278Programming Instructions 324 Basic Programming 329 COS Programming 346 365 362Revision History 369 List of Abbreviations 367Feature Guide Section Call Handling Features Incoming Trunk Call Features Incoming Call FeaturesIncoming Trunk Call Features-SUMMARY Available Networking Type for Each Optional Trunk Card TypeDIL Irna Direct In Line DIL Method FlowchartTrunk No Programming Example of DIL TableCLI Destination Day Lunch Break NightCalling Line Identification CLI Distribution Direct Inward Dialling DID/Direct Dialling In DDIDID/DDI Destination *3 DID/DDI CLIIon No. *1 Name *2 Day Lunch Break Night DID/DDI Number ModificationReceived Destination Explanation Number Inter-digit TimeMultiple Subscriber Number MSN Ringing Service MSN CLI Programming Example of MSN Table for Isdn BRI PortMSN Destination Ion Name Day Lunch Break NightTime Service Calling Line Identification CLI Distribution Automatic Caller ID Number Modification Original Destination Available Intercept Destination Intercept RoutingIntercept Routing-Busy/DND on/off If the intercept destination cannot receive the callIdle Extension Hunting Call Forwarding FWD/Do Not Disturb DND Intercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator tenant/PBX is not assigned Internal Call Features-SUMMARY Internal Call FeaturesFeature Description Details Intercom Call Doorphone CallInternal Call Block Programming Example Called Party CallerCOS 1 COS 2 COS Incoming Call Features Incoming Call Indication Features-SUMMARY Incoming Call Indication FeaturesLED TafasRing Tone Pattern Selection LCSTRG1 TRG2 DPT Call WaitingFeature Guide References Idle Extension Hunting Receiving Group FeaturesType Description Circular Hunting Terminated HuntingIf all the searched extensions are busy FWD/DND ModeIncoming Call Distribution Group Features-SUMMARY Incoming Call Distribution Group FeaturesOverflow Feature Control Remote Control The supervisor Feature Call QueueSupervisory Incoming MonitorCall Forwarding FWD 1.19.2 Flexible Buttons UCD Group Call DistributionHow the Group Call Waiting Feature Activates ExampleICD Group Button for Group Call Waiting FWD/DND Extension No Reply Redirection UCD or Priority Hunting MethodQueuing Feature Manual Queue Redirection Explanation for Queuing Time TableHurry-up Button Light Pattern Calls in the Waiting Queue1st 3rd 2nd Priority VIP CallOverflow Feature Busy on Busy Busy on BusyExample of a Wrap-up Log-in/Log-outLog-in/Log-out and Wrap-up Status Example Log-in/Log-out ButtonLight pattern Status Wrap-up ButtonAutomatic Log-out Log-in/Log-out MonitorIncoming Call Queue Monitor Display Supervisory FeatureAvailable Extension as a Supervisor Extension Other Features while in Monitor ModeAvailable Paired DSS Console Accumulation Value ClearCall Forwarding FWD/Do Not Disturb DND Features Call Forwarding FWD/Do Not Disturb DNDCall Forwarding FWD/Do Not Disturb DND Mode Change Light Pattern Status defaultWhen in FWD/DND Setting Mode When in FWD/DND Cycle Switch ModeFeature Guide References Type Circumstance All Calls Call Forwarding FWDFollow Me BusyFWD for Trunk Calls/Intercom Calls GeneralFWD from Incoming Call Distribution Group Group FWD FWD to TrunkBoss & Secretary feature Trunk Call DurationMultiple FWD No Answer and Busy/No Answer All Calls and BusyFollow Me Message WaitingDo Not Disturb DND Answering Features Answering FeaturesAnswering Features-SUMMARY Prime Line Line Preference-IncomingDirected Call Pickup Call PickupGroup Call Pickup Call Pickup applies toHands-free Answerback Predialling Making Call FeaturesAutomatic Extension Release Intercom Call Trunk Call Features-SUMMARY Trunk Call FeaturesClip Number Notification KX-TDA100/KX-TDA200 only Emergency CallAccount Code Entry Account ButtonVerified Code Entry Pulse to Tone Conversion Dial Type SelectionReverse Circuit Pause Insertion Telephone Company Smdr TRS/BarringIf this PBX is installed behind an existing host PBX Special Carrier Access CodeSeizing a Line Features-SUMMARY Seizing a Line FeaturesFeature Description Details Line Preference Trunk AccessLine Preference-Outgoing Feature Description IntercomIdle Line Line Preference OverrideTrunk Access Flexible Buttons Basic Calling Memory Dialling Features Memory Dialling FeaturesMemory Dialling Features-SUMMARY Valid Input Display while Description Entering Trunk Access by Memory DiallingFLASH/RECALL IntercomOne-touch Dialling One-touch Dialling ButtonFull One-touch Dialling Programming Example Button Desired Number KX-T7710 One-touch Dialling KX-TDA100/KX-TDA200 onlyAutomatic Redial Last Number RedialInterrupt Redial Outgoing Call Log Display by Redial ButtonSpeed Dialling-Personal/System Personal Speed DiallingSystem Speed Dialling Location No Quick Dialling No Desired Number Quick DiallingCapable Telephone Hot LineAutomatic Callback Busy Camp-on Busy Line/Busy Party FeaturesExecutive Busy Override Deny Executive Busy OverrideCall Monitor Second Call Notification to Busy Extension-SUMMARY Second Call Notification to Busy ExtensionOhca OFF Ohca COSFeature Guide References Call Waiting Tone Off-hook Call Announcement Ohca Whisper Ohca Toll Restriction TRS/Call Barring Barring Toll Restriction TRS/Call Barring Barring FeaturesDenied Code Tables Exception Code TablesDenied Code Tables *1 Exception Code Tables *2 TRS/Barring LevelFlowchart ARS Keep the Software UP-TO-DATE with the Latest DataFeature Guide References Budget Management for Verified Call Budget ManagementExtension Lock Remote Extension LockTRS/Barring Level Toll Restriction/Call Barring Button Dial Tone TransferWalking COS through Disa Walking COSVerified Code Entry through Disa Verified Code EntryVerified Code PIN Verified Code PIN LockCOS Automatic Route Selection ARS Features Carrier Selection Procedure FlowchartAutomatic Route Selection ARS Programming Procedures Routing Plan Assignment Corresponding Description NumberTime Table Carrier PriorityCarrier Assignment Command Explanation DescriptionAnalogue Line Insert a pause Programming ExampleAuthorisation Code for a Trunk Group Optional Assignment Authorisation Code for a TenantItemised Billing Code Dialled Number on the SmdrConversation Features Hands-free OperationPTs with the Monitor Button Off-hook Monitor Mute Headset Operation Headset ButtonAnswer/Release Button Data Line Security FLASH/RECALL Button Mode Explanation of Each ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/TerminateExternal Feature Access EFA Flash/Recall TimeEFA Button Trunk Call Limitation Parallelled Telephone Features Descriptions ConnectionsAPT + SLT KX-TDA15 only Installation ManualCalling Party Control CPC Signal Detection Call Transfer Transferring FeaturesTransfer Recall for Call Transfer without Announcement Available destination DestinationOne-touch Transfer Call Hold Holding FeaturesMode Hold Transfer to Trunk Transfer to ExtensionCall Park Call Splitting Music on Hold Volume ControlKX-TDA100/KX-TDA200 BGM Number and the Music Source BGM NoConference Features Conference FeaturesConference Features-SUMMARY Conference Multiple Party Conversation Privacy Release CO ButtonPrivacy Release Time Paging Paging FeaturesPaging Group Paging DenyUser Group No. *1 001 002 003External Pager Priority Broadcasting KX-TDA30/KX-TDA100/KX-TDA200 only Broadcasting GroupConference Call SP-PHONE DSSBroadcasting Features KX-TDA30/KX-TDA100/KX-TDA200 only Doorphone Call Optional Device FeaturesOptional Device Features Door Open Duration Door OpenPager Volume Trunk Answer From Any Station TafasFloating Extension Number BGM-External Background Music BGMBGM-External KX-TDA100/KX-TDA200 onlyAccess Disa Feature Usage Details Direct Inward SystemOutgoing Message OGM Timed ReminderRecording Methods Disa Built-in Automated Attendant Number Disa AA Service Direct Inward System Access DisaDisa Security Mode and Available Features Outgoing Message OGMAvailable PBX Features with Security Mode Override Security Mode OverrideDisa Intercept Routing-Busy/DND Code All Security TrunkSmdr Disa Intercept Routing-No AnswerTo the next OGM Disa Mute Time Disa Delayed Answer TimeTrunk-to-Trunk Call Duration Tone DetectionInstallation Manual References Caller ID Caller ID FeaturesIdentification CLI Service Features Description Details Calling LineCaller ID Table Assignment Modification FlowchartCaller ID to SLT Port KX-TDA15/KX-TDA30 only Feature Guide References Call Log Button Incoming Call LogCall Log for Incoming Call Distribution Group Calls Call Log for PS CallsIncoming Call Log Display Lock Storing the Call Log Information in Personal Speed DiallingIncoming Call Log Memory Message Waiting Message FeaturesMessage Button Distinctive Dial Tone for Message WaitingSLT Message Waiting Lamp Light Patterns Pattern 11 on Type Message Message Example Description System Absent MessageFixed Buttons Proprietary Telephone PT FeaturesMessage MonitorRedial Auto ANSPF Programmable Feature Button Usage Flexible CO TrunkFlexible DSS Direct Station Or host PBX to access their features Flexible ButtonsEFA Time Service System AlarmIsdn Service Time Service SwitchingCustomising the Buttons APT LED IndicationButton Trunk Status Light Pattern of the Line Status ButtonsLight Light Pattern of the Corresponding Extension Status ButtonFlashing Light Patterns Display Item Display Example Condition Display InformationMultilingual Display Display ContrastSettings on the Programming Mode Integrated Services Digital Network Isdn Service Features Integrated Services Digital Network IsdnIntegrated Services Digital Network ISDN-SUMMARY Clip DDIColp ColrCcbs McidTEI Assignment Mode L1 Active Mode and L2 Data Link ModeBearer Mode Automatic Isdn ConfigurationConnected Line Identification Presentation Colp Calling Line Identification Presentation ClipClip Example Colp ExampleCalling/Connected Line Identification Restriction CLIR/COLR CLIP/COLP NumberCOLP/CLIR/COLR Assignment for Each Port Clir Button and Colr ButtonAOC for Isdn extension Advice of Charge AOCFWD Call Forwarding CF-by Isdn P-MPCall Forwarding CF By Isdn P-MP IsdnCall Forwarding FWD Forwarding Calls Call Forwarding CF By Isdn P-P Call Forwarding CF-by Isdn P-PForwarding Calls Isdn Hold Button Call Hold HOLD-by IsdnCall Transfer CT-by Isdn Three-party Conference 3PTY-by Isdn Malicious Call Identification Mcid Completion of Calls to Busy Subscriber Ccbs 1234 Isdn ExtensionFeature Guide References Isdn Service Button Isdn Service Access by Keypad Protocol21 E1 Line Service Features KX-TDA100/KX- TDA200 only 21.1 E1 Line Service KX-TDA100/KX-TDA200 onlyDR2 Automatic Outgoing ANI Number Feature DescriptionANI Incoming ANI22.1 T1 Line Service KX-TDA100/KX-TDA200 only 22 T1 Line Service Features KX-TDA100/KX- TDA200 onlyLCOT/GCOT/DID/TIE/OPX Lcot Gcot DidThrough the PBX. An extension number can be given to Voice Mail VM Group Voice Mail FeaturesVM Group Type Description VM Dtmf GroupVM Dtmf One-touch Voice Mail Feature Access System Explanation Voice Mail Dtmf IntegrationCommand Default Dtmf Command AssignmentFWD to the VPS Sequence Selection Intercept Routing to the VPS Sequence SelectionNone Default Parameter Transmitted Command AA Service ModeExample of a & b Transferring to a Mailbox of the VPSListening to a Recorded Message Dtmf Status Signal and Condition Default Command AA ServiceVoice Mail VM Transfer Button Status Condition Default CommandVoice Mail Features Automatic Configuration-Quick Setup Feature ExplanationListening to a Recorded Message Direct Mailbox Access Voice Mail DPT Digital IntegrationExample For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPSTwo-way Recording into the VPS Live Call Screening LCSFeature Guide References Portable Station PS Features Portable Station PS ConnectionHandover Installation Manual References Programming Example PS Ring PS Ring GroupPS Ring Group Available PSCalling Multiple PSs Simultaneously Method Assignment Merit Demerit Details IncomingCall Incoming Call Distribution Group PS Ring Group Type Description PS Dialling Directory PS DirectoryDirectory PBX Extension DiallingPS Feature Buttons Wireless XDP Parallel Mode Summary Feature Guide References Station Message Detail Recording Smdr Administrative Information Output FeaturesSmdr Output Port Smdr Output DataPattern a 80 digits without call charge information Smdr Format Type and ContentsPattern B 80 digits with call charge information Pattern C 120 digitsTime Number Description Pattern DateExt CO TrunkCall Log-in/Log-out Outgoing intercomStatus ARS dial Caller’sPrivacy dial Secret diallingDate order Received callSerial Interface RS-232C Parameters Charge Meter Total Call Charge Call Charge ManagementExamples of Call Charge Fee Reference Call Charge Fee Reference by Charge Reference Button Pay Tone Service KX-TDA100/KX-TDA200 onlyExtension Personal Identification Number PIN Extension Controlling FeaturesRemote Extension PIN Clear Extension PIN DisplaySettings on the Programming Mode Manager Programming Features After Setting Absent Message Off Extension Feature ClearBGM FWD*/DNDWalking Extension To use the voice message feature Timed ReminderProgrammable Time Extension PIN Remote Extension Control by UserDial Tone Audible Tone FeaturesConfirmation Tone Type Description ToneConfirmation Tone Patterns TIE Line Service Networking FeaturesInterface ExplanationCase PBX Code Method Access with PBX CodeTRG PBX Code Method Access with PBX Code TIE Line Network Added Group No. Digits Dial Modification Trunk Removed AddedFrom PBX-1 is an extension PBX Code Method Access with PBX Code Example Trunk-to-TIE AccessTIE Line and Trunk Connection TIE Line TIE-to-Trunk Access PBX Code Method Access with PBX Code Telephone Company TIE Line TRG Programming Example of PBX-2 Trunk Group No COS No TRG of Incoming Outgoing CallTRG PBX-2 Example Telephone CompanyTRG 1 COS Explanation Case952-1011 Trunk-to-TIE-to-Trunk Access PBX Code Method 7-abc-xxxx Extension No. Method dexx Extension No Idle Line Other PBX Access No Goes to a Conditions Public/Private Discrimination Virtual Private Network VPNQuick Dialling Extension no. Public no. Other PBX Qsig Network-SUMMARY Qsig NetworkQsig Connected Line/Name Identification Presentation COLP/CONP Calling Line/Name Identification Presentation CLIP/CNIPCLIP/CNIP Example COLP/CONP ExampleCalling/Connected Name Identification Restriction CNIR/CONR CNIP/CONP NameCall Forwarding CF-by Qsig Forwarding Calls Call Transfer CT-by Qsig Transferring a Call Call Transfer Qsig Completion of Calls to Busy Subscriber CCBS-byRequired Programming Device Voice over Internet Protocol VoIP NetworkFor making a call For receiving a callComputer Telephony Integration CTI Computer Telephony Integration CTI FeaturesFirst Party Call Control Third Party Call ControlApplication Programming Interface API/Protocol Computer Telephony Integration CTI Features Section System Configuration and Administration Features Extension Port Configuration System Configuration-HardwareSystem Configuration-Software Class of Service COSWalking COS User Group GroupIncoming Call Distribution Group Idle Extension Hunting GroupType Description VM Dtmf Group VM GroupTenant Service Tenant Configuration Tenant MemberSystem Management Example Tenant Tenant-to-Tenant Call BlockProgramming Example Caller Time Service Time Service Switching Mode Type Description AutomaticManual Features Using Time Service Time Table ExampleProgramming Examples of DID/DDI Table and DIL Table DID/DDI Time Service Switching Mode Automatic/Manual Button Type Description PBX operator Operator FeaturesTenant operator Operator CallOGM Manager FeaturesConditions PC Programming System Data ControlDirect Access Remote Programming Method Description Using a modemUsing an Using an IsdnInstallation Manual References PT Programming System Programming Password LevelSystem Data Control Quick Setup Automatic Time Adjustment Automatic SetupSummer Time Daylight Saving Time Setting Time Information from Telephone CompanyFeature Guide References Flexible Numbering/Fixed Numbering Flexible Numbering available while a dial tone is heardWith Without Feature Default Pattern Mcid Fixed Numbering available while dialling or talking Feature number + Additional number Parameter TDA30/KX Floating ExtensionData File Storage Area Software UpgradingPower Failure Transfer KX-TDA30/KX-TDA100/KX- TDA200 only Fault Recovery/DiagnosticsDC Power Source KX-TDA30Installation Manual References Power Failure Restart Local Alarm Information Flexible Buttons Station Message Detail Recording Smdr Section Programming Instructions Introduction Password SecurityIntroduction Ways to ProgrammePC Programming Installing and Starting the Maintenance ConsoleSystem Requirements Operating SystemPC Programming PC Programming When country/area data do not match PC Programming Programming Instructions PT ProgrammingRequired Telephone/Extension Buttons and FunctionsAdministrator Level Entering System Programming ModeProgramming Structure Programming NoStandard mode Option modeEntering Characters Option mode for GR model Option mode for CE modelExample of Entering Characters Option mode for RU modelBasic Programming 002003 005 004006 008010 011012 100 System Programming101 102120 103121 122130 123131 190Time 211 304 5 TRS/Barring/ARS Programming320 300321 322325 350 352331-346 400 Trunk Programming401 402412 413414 422 424425 427 473 472476 490491 Pay Tone Signal Type 491 KX-TDA100/KX-TDA200 only502 COS Programming503 504505 506509 514 512515 516600 Extension Programming602 603620 606621 622626 625627 628630 632641 660 680681 691 690692 699700 Resource/Interface Programming710 711729 720KX-TDA100/KX-TDA200 KX-TDA15/KX-TDA30Outgoing Message OGM Name Disa Security ModeSmdr & Maintenance Programming 800802 804 803811 812Card Programming 902910 Section Appendix Capacity of System Resources Capacity of System ResourcesCategory KX-TDA15 KX-TDA30 KX-TDA100/KXNetworking Programmer Tones/Ring Tones Tones/Ring TonesRing Tone Patterns Default List of Abbreviations List of AbbreviationsList of Abbreviations Changed Contents New ContentsRevision History KX-TDA100/KX-TDA200 VersionRevision History KX-TDA30 Version Revision History Index Index Qsig 239 131 Quick Setup 302 218 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan