Peerless Industries KX-TDA100 manual Supervisory Incoming, Feature Call Queue, Monitor, Log-in/Log

1.2 Receiving Group Features

call can be received from the groups in priority order.

4.Overflow Feature [ 1.2.2.5 Overflow Feature]

A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line.

5.Incoming Call Distribution Group Controlling Feature

Feature		Description	Details in
Log-in/Log-out		Member extensions can join the group to	• 1.2.2.6 Log-
		handle calls (Log-in) or leave the group	in/Log-out
		for a break (Log-out).
		They can leave the group temporarily
		when they are away from their desks, to
		prevent calls being sent to their
		extensions.
Supervisory	Incoming	The supervisor extension can monitor	• 1.2.2.7
Feature	Call Queue	various information about the incoming	Supervisory
	Monitor	calls for each incoming call distribution	Feature
		group on his display.
	Log-in/Log-	Monitor: The supervisor extension can
	out Monitor	monitor the log-in/log-out status of the
	and Remote	group members.
	Control	Remote Control: The supervisor
		extension can change the status of the
		members.

Conditions

•One extension can belong to multiple incoming call distribution groups.

•ICD Group button

An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming call distribution group. It receives the incoming calls to the group.

One extension can have more than one ICD Group button of the same or different incoming call distribution groups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is not assigned, incoming calls will arrive at the INTERCOM or CO button.

Even though an extension can have an ICD Group button for an incoming call distribution group that the extension has not been programmed to be included through system programming ( Incoming Call Distribution Group Member [620]), the ICD Group button will not receive calls to that group.

•Group FWD

The FWD feature can be assigned on an incoming call distribution group basis.

•COS for Incoming Call Distribution Groups

Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX checks the COS of the calling extension against the COS of the incoming call distribution group ( 1.1.2.2 Internal Call Block).

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Feature Guide