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1.2 Receiving Group Features
Explanation for Queuing Time Table 01:
Queuing Time Table 01
The call queues.
Sequence 01
OGM 01 is sent.
Thank you for calling Panasonic. The department you are calling is busy. Please hold the line. We will answer your call shortly.
Sequence 02
Music on Hold
is sent for 30 seconds.
Sequence 03
OGM 03 is sent.
We are sorry to keep you holding. The department is still busy. We are transferring you to the operator.
Sequence 04
Redirects to the overflow destination.
Overflow destination answers.
Conditions
The call is connected to the member extension as soon as the extension becomes available.
•If the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
This feature is also known as
•Hurry-up Button
A flexible button can be customised as the Queuing Hurry- up Level [629]). The button shows the current status as follows:
Light Pattern | Calls in the Waiting Queue |
|
|
Off | No queued call |
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Red on | At or under the assigned number for |
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Rapid red flashing | Over the assigned number for |
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Feature Guide References
1.2.2.5Overflow Feature 1.19.2 Flexible Buttons
User Manual References
User Manual
1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)
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