Peerless Industries KX-TDA200 manual Explanation for Queuing Time Table, Manual Queue Redirection

1.2 Receiving Group Features

Explanation for Queuing Time Table 01:

Queuing Time Table 01

The call queues.

Sequence 01

OGM 01 is sent.

Thank you for calling Panasonic. The department you are calling is busy. Please hold the line. We will answer your call shortly.

Sequence 02

Music on Hold is sent for 30 seconds.

Sequence 03

OGM 03 is sent.

We are sorry to keep you holding. The department is still busy. We are transferring you to the operator.

Sequence 04

Redirects to the overflow destination.

Overflow destination answers.

Conditions

The call is connected to the member extension as soon as the extension becomes available.

•If the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table:

Transfer Recall will not occur even if the Transfer Recall time expires.

•Manual Queue Redirection

It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry-up button. (When the call is already ringing on any extension, the call is not redirected.)

This feature is also known as Hurry-up Transfer.

•Hurry-up Button

A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual Queue Redirection may be performed is programmable ( Queuing Hurry- up Level [629]). The button shows the current status as follows:

Light Pattern	Calls in the Waiting Queue
Off	No queued call
Red on	At or under the assigned number for Hurry-up
Rapid red flashing	Over the assigned number for Hurry-up

Feature Guide References

1.2.2.5Overflow Feature 1.19.2 Flexible Buttons

User Manual References

User Manual

1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)

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Feature Guide